Issue with the Event Aggregator server

[Jim Conzelman]

My automatic imports for event aggregator from Facebook are not consistently working. I have several flagged with “The import failed for an unknown reason. Please try again, if the problem persists, please contact support.”

When I manually run the import, I get “Your import is currently in progress. Don’t worry, you can safely navigate away–the import will continue in the background.” but the yellow bar never moves.

I also see “There may be an issue with the Event Aggregator server. Please try your import again later.”

I just update The Events Calendar Plugin with the latest update Version 4.5.8.1.

There are many events missing from the Facebook group pages we upload.

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PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/ea-error-there-may-be-an-issue-with-the-event-aggregator-server/

[Victor]

Hello Jim!

Thanks for getting in touch with us!

First, I wanted to apologise for a bit of a delay here. We’ve been having a higher demand in our forums the last days and it has caused some delays in our usual response times.

Now let me try to help you with those issues.

Are you having issues with all your Facebook imports or just some? Could you please share one of those Facebook URL’s you are experiencing the issue with?

Could you please go to Events > Help and check the status under Event Aggregator System Status ?

When I manually run the import, I get “Your import is currently in progress. Don’t worry, you can safely navigate away–the import will continue in the background.” but the yellow bar never moves.

Is the yellow bar still showing without moving? Could you please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

After that, try manually running one of those imports, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us.

As a side note, we’ve already been getting some other users report similar issues with the Event Aggregator service and we are actively working towards finding a solution. Some of this issues are hard to reproduce them on our own side, so we ask for a bit of patience while we work on this.

Thanks,
Victor

 

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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