[Victor]

Hello Mircea!

Thanks for reaching out to us!

That is a strange behaviour you are having. I cannot reproduce the issue in my own local installation, which makes it even stranger, but let me help you troubleshoot that.

This could be related to a permalink structure issue. Could you please let me know what permalink structure you are currently using by going to the wp-admin > Settings > Permalinks ? You can send us a screenshot of it.

Also, are you making any customization to the .htaccess file? Let us know about it.

Thanks,
Victor

[Victor]

Hello Steven!

I’m sorry you are still experiencing those issues. Let me help you troubleshoot this.

First, please make sure you update to the latest version of The Events Calendar 4.5.8.1. This latest version includes a fix for an issue where failed Event Aggregator imports would hang for a long time before failing.

We have a lot of imports set up to run, but very little people using it on this account…and therefore only import a small amount of events to the site regularly…what should we be concerned with here, could this have something to do with the error?

You should check that the number if imports you perform a day is not higher than the number of imports your license is for. You can see the status of this limit by going to Events > Help and under Event Aggregator System Status you can see your “Current usage”.

With the debug mode enabled, could you please now try to reproduce the “white screen” error and see if you get any messages in the debug.log file? If so, please send those to us.

Thanks,
Victor

[Victor]

Hello David!

I’m glad that a dedicated IP worked out for you! Thanks for following up to let us know about it.

Regarding the location search not working, I could not test that in your site because it seems you have deactivated it. When searching for a location with the Tribe Bar, do you get the appropiate variables in the URL? For example, if you search for “Santa Cruz, California” do you get the following added to the URL “?tribe-bar-geoloc-lat=36.9741171&tribe-bar-geoloc-lng=-122.03079630000002&tribe-bar-geoloc=santa+cruz%2C+california” ? Let me know about this.

By inspecting your site I can see the following console error: “You have included the Google Maps API multiple times on this page. This may cause unexpected errors.” so it seems other plugin or even your theme might be adding another Google Maps API, which could be the cause of this issue.

Could you try switching to a default theme to see if that solves the issue? If nothing changes, then you should try deactivating other plugins to see if any difference.

Let me know how that goes.

Best,
Victor

[Victor]

Hi Amy!

Good to know the plugins are working fine for you now. Thanks for following up to let us know.

As for the Venue name not showing, could you please share with us a link to the page or at least a screenshot of where you are experiencing the issue?

Before doing that, please go through the Testing for Conflicts guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and see what you can find in the process.

Also, when coming back, please share with us your latest system info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks,
Victor

[Victor]

This reply is private.

[Victor]

Hello Carsten!

Thanks for following up with this.

I’ve just checked the report and it’s not scheduled for a release yet. This means there are other tickets scheduled that are of higher priority, so we cannot commit to a release date at this point.

Just to confirm, besides the PHP notices, do you experience any issues in any functionality? If so, please let me know so I can try to reproduce it and make sure to state that in the report as well, and also try to help you come up with a workaround until a final fix is released.

If there’s anything in the meantime I can do for you, just let me know and I’d be happy to help as much possible.

Best,
Victor

[Victor]

Hi Casper!

I’m glad to hear it worked out for you. Thanks for following up to let us know.

As always, don’t hesitate to open a new thread if there’s any other question.

Cheers,
Victor

[Victor]

Hello Nick!

I’m sorry to hear it didn’t work for you.

This could be something else, so we’ll need to make some deeper troubleshooting.

Could you please send us a screenshot of the Event Aggregator System Status by going to Events > Help ?

Thanks,
Victor

[Victor]

Hello Cesar!

Thanks for reaching out to us! I’d be happy to help with that.

1. Sure! You can do that by customizing the templates following our themer’s guide. The additional-fields.php template file (used to show the additional fields in the single event page)  is located at /wp-content/plugins/events-calendar-pro/src/views/pro/modules/meta/
   This template file is printed in the meta.php template file located at /wp-content/plugins/the-events-calendar/src/views/modules/ using the tribe_events_single_event_meta_primary_section_end action hook.
2. This one is a little trickier. If you refer to the up/down arrows that appear for the ticket quantity, then it really depends on the browser you are using. For example, in Firefox they always show up, but in Chrome it only appears once you click on it.

I hope that helps! Let me know if you have other questions.

Best,
Victor

[Victor]

Hello Winfried!

Thanks for reaching out to us! 🙂

I’m not really familiar with the Facebook Pixel plugin. Could you please explain and let us know what you want to accomplish with it? Also, I could not find it in the WordPress plugin repository, so could you please send us a link to it?

Let us know about it.

Thanks,
Victor

[Victor]

Hello Timothy!

Thanks for reaching out to us! 🙂

I can see the “.tribe-events-list-separator-month” selector applying to the new site, did you manage to solve this? Let me know about it or if you have other questions and I’d be happy to help.

Best,
Victor

[Victor]

Hello there!

Thanks for reaching out to us! 🙂 I’d be happy to help you with that.

If you want to change the Filter Titles you can do so by going to Events > Settings > Filters. In there you can customize the title name for each of the filters available.

The translation strings you are talking about are to translate the names of the filters in the admin panel.

Are you experiencing something different ? Let us know about it.

Best,
Victor

[Victor]

Hi Casper!

Thanks for clearing that out!

There is a workaround for this. You will need to place the following CSS snippet into your theme’s styles:

.tribe-events-month .tribe-recurring-event-child {display:none}

This will work like the “Show only the first instance of each recurring event” option, but in the month view.

Let me know if that works for you.

Best,
Victor

[Victor]

Hello Matt!

Thanks for making all those tests.

Just to confirm, did you try re-installing your WordPress version by going to Dashboard > Updates and clicking “Re-install Now” ?

Going back to the 500 error, are you getting this error when trying to load the edit event page, or after clicking Update once on the edit event screen?

Are you getting this error for all the events or just some? Could you please point us to one of those events you are getting the error with? This way I will try to have a closer look at it in the database and see if I can find something.

Thanks,
Victor

[Victor]

Hello Muhammad!

Once collected, the attendee information will be accesible when you see the attendee list for the event, under the “Details” column, not in the Woocommerce order page. You can find how to navigate to this screen here > https://theeventscalendar.com/knowledgebase/managing-your-orders-and-attendees/#attendee-list

Is that what you were looking for? Let me know if you have other questions.

Best,
Victor

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