Extension Add Event and Attendee information with woocommerce integration error

[Amy]

Extension Add Event and Attendee information with woocommerce integration fatal error.

The plugin is giving me a fatal error on line 65.

[Victor]

Hello Amy!

I’m sorry you are having that issue.

I could not reproduce the error on my end, so let me help you troubleshoot that.

First, please make sure you are using the latest versions of our plugins and also the latest version of the extension from here > https://theeventscalendar.com/extensions/

Then, as this could be related to a plugin or theme conflict, please go through the complete steps in this guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let us know what you can find in the process.

Also, when coming back could you please share with us your latest system info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/ ? Somehow we are not able to access it entirely, so you can post it in a private reply.

Thanks,
Victor

[Amy]

Thank so much for following up. We did the theme test and still ran into the issue.

We have a staging site set up so we can update the plugins and work there rather than risk breaking the live site. Unfortunately, your plugins won’t let us update them since the license is on hotelcouncilsf.org and not the staging site: https://hotelcouncil.staging.wpengine.com/.

How do your other customers handle this situation?

[Victor]

Hello Amy!

Thanks for following up with this.

You can find here all about using one license for a live and development sites > https://theeventscalendar.com/knowledgebase/using-one-license-live-dev-sites/

If you don’t use any of those domains for your staging site, you can always download the latest versions of our plugins from your downloads page here > https://theeventscalendar.com/my-account/downloads/.

You can also deactivate the license from the live site and activate it in the staging site to access the updates.

I hope that helps. Please let us know how it goes when testing for plugins conflict.

Best,
Victor

[Amy]

Hi,

We were able to get the plugin working after updating the plugins. It’s working but we see that the location block doesn’t include the Venue name. How do we get the Venue name added to the location block?

Thank you!

Best,
Amy

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Amy Kramer
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[Victor]

Hi Amy!

Good to know the plugins are working fine for you now. Thanks for following up to let us know.

As for the Venue name not showing, could you please share with us a link to the page or at least a screenshot of where you are experiencing the issue?

Before doing that, please go through the Testing for Conflicts guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and see what you can find in the process.

Also, when coming back, please share with us your latest system info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks,
Victor

[Amy]

Hi Victor,

The issue is with the Event Tickets Plus Extension: Enhance Woo Order Templates. The emails now include the venue address but not the venue name. How do we get the Venue name to appear above the venue address? See attached for a sample. Thank you!

[Victor]

Hello Amy!

Thanks for clearing that out!

By default, the extension will only display the location, not the venue name. And unfortunately, there is no built in option to show the venue name for the event.

You could however add the venue name by customizing the templates where you want to add the venue name. We can’t support custom development questions like this, but let me know in which templates you want the venue name to display and I’d be happy to help you out as much possible and at least point you in the right direction.

Best,
Victor

[Amy]

Thanks again for getting back to me. We just need to add the Venue name to the new customer order email that is sent. The same example I shared above. I appreciate any assistance you can provide.

[Amy]

We’re looking to add the venue name to the New Customer Order email. Thanks so much for any assistance you can provide.

[Victor]

Hello Amy!

I managed to come up with the following code snippet that will add the venue name after the event details:

https://gist.github.com/vicskf/ce7ed3178099cc91a96ea4c805cf8af1

Please try adding that code into your functions.php file and see if it works for you.

Best,
Victor

[Amy]

Thank you – this was helpful and it worked! It’s odd to put the info though. Is there a way to get the Venue name to be above the venue address?

And, while we’re at it, if we wanted to add some static text, how would we do that?

I really appreciate your help!

[Victor]

Hello Amy!

I’m glad it worked out for you!

Is there a way to get the Venue name to be above the venue address?

The code I sent you is just a similar approach to how the “Event Tickets Plus Extension: Enhance Woo Order Templates” plugin is adding the information by using the ‘woocommerce_order_item_meta_start‘ action hook in the WooCommerce templates. So the answer to your question is yes, but you would have to create custom code to reproduce the extension functionality and also adding the venue name in the exact place you want.

If you were to add some static text too, you could do so, by taking the same approach as the code I sent you. You can also make use of the ‘woocommerce_order_item_meta_end‘ action hook that will add the info after the product item info.

I hope it helps! Let me know if other questions.

Best,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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