[Victor]

Hello Stacy!

I’m sorry you are still experiencing that issue.

It seems there could be a conflict with your theme or other plugins, so could you please go through the testing for conflicts guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and see if it changes anything?

Also, please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

After that, try navigating a few times to the pages where you are experiencing performance issues, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

Before doing all the tests, I’d recommend you make a full backup of your site (both database and files) so in case something goes wrong you can always go back to a previous state.

Another thing we’d recommend is setting up a staging/dev site to make all this tests, this will allow you to not disrupt your live site in case something happens.

Let us know how it goes and if you have other questions.

Best,
Victor

[Victor]

You are welcome Miguel! 🙂

Cheers!
Victor

[Victor]

Hi Matt!

Could you please see if you have any plugins or custom code in your functions.php file or in any file in your theme that is using the ‘Tribe__Events__Pro__Recurrence_Meta_getRecurrenceMeta’ hook

We think that a possibility that would lead to a non-array being fed to ‘array_map()’ in that location is if some code is running on the ‘Tribe__Events__Pro__Recurrence_Meta_getRecurrenceMeta’ filter.

Let us know what you can find.

Thanks,
Victor

[Victor]

Hello Matt!

I’m sorry for the delay in getting back to you! I’ve had some trouble setting up your database to work with my local installation and that caused me some delays.

I could not replicate the issues you’re having with your database nor could I find anything wrong about it. It seems like something is not working right on your live site, which makes me think it could be there is a corrupted plugin, theme or even WordPress core install.

Could you please try reinstalling your WordPress core and see if anything changes? How about reinstalling our plugins?

Be sure to make a full backup of your site (both database and files) before doing so, just in case something goes wrong and you can always go back.

In the meantime I will reach out to the team to have a second pair of eyes on this and will come back with any findings as soon as we can.

Thanks,
Victor

[Victor]

Hello Nick!

Thanks for following up with this and for sending out the Gcal feed.

I tried the import myself and I could import it successfully.

We rolled out a new version of The Events Calendar 4.5.8.1 today that fixed an issue where failed EA Imports would hang for a long time before failing.

This could be related to your issue here, so could you please update the plugin and see if it solves the issue? Let us know how it goes.

Thanks,
Victor

[Victor]

Hola Antonio!

Ningún problema al respecto. Es bueno saber que has podido solucionar el incoveniente. Gracias por avisarnos. 🙂

En cuanto a las traducciones, estamos muy agradecidos por tu colaboración. “Use global stock but cap sales” significaría algo similar a “Utilizar inventario global pero limitar ventas”. Espero que esto ayude.

No dudes en hacer otras preguntas al respecto.

Saludos!
Victor

[Victor]

Hey Mary!

Glad it worked out for you! 🙂

I’ll close this now, but feel free to open another thread in case anything comes up.

Cheers!
Victor

[Victor]

Hello Brian!

Great to see you are making progressing so far! 🙂

Let me help you with that.

That seems a way to do it. I’d suggest you try to place that code before before the ‘div’ container and after the ‘get_header();’ like the following:

get_header();
echo do_shortcode( '[fusionslider id="" class="" name="events"][/fusionslider]' );?>
<div id="tribe-events-pg-template" class="tribe-events-pg-template">

I’d suggest you set up a staging/dev site to make all of your tests, this way you won’t disrupt your live site in case some undesired changes happen. This is also a good idea to test all plugins, themes and WordPress core updates to make sure it doesn’t break anything, before doing so in the live site.

Regarding the paragraph text I can see it is conflicting with some styles added by the juna video gallery plugin. Try disabling it and see if it changes.

Let me know how that goes.

Best,
Victor

[Victor]

Hi Miguel!

I’m sorry I didn’t noticed that in the first place. Yes, you will need Event Tickets Plus to make Community Tickets work.

If you’d like to get a refund for it you can do so here > https://theeventscalendar.com/knowledgebase/refund-policy/

Let me know if you have any further questions and I’d be happy to help 🙂

Best,
Victor

[Victor]

Hello Mary!

Thanks for reaching out to us! Let me help you with that.

Try using the following snippet of code instead.

/*
 * The Events Calendar Remove Events from Month and List Views
 * add coding to theme's functions.php
 * @version 3.12
 * modify here with event category slugs: array( 'concert', 'convention' )
*/
add_action( 'pre_get_posts', 'tribe_exclude_events_category_month_list' );
function tribe_exclude_events_category_month_list( $query ) {

	if ( isset( $query->query_vars['eventDisplay'] ) && ! is_singular( 'tribe_events' ) ) {

		if ( $query->query_vars['eventDisplay'] == 'list' && ! is_tax( Tribe__Events__Main::TAXONOMY ) || $query->query_vars['eventDisplay'] == 'month' && $query->query_vars['post_type'] == Tribe__Events__Main::POSTTYPE && ! is_tax( Tribe__Events__Main::TAXONOMY ) && empty( $query->query_vars['suppress_filters'] ) ) {

                        if ( isset( $query->query_vars['tribe_render_context'] ) && $query->query_vars['tribe_render_context'] == 'widget' ) {
                            return;
                        }

			$query->set( 'tax_query', array(

				array(
					'taxonomy' => Tribe__Events__Main::TAXONOMY,
					'field'    => 'slug',
					'terms'    => array( 'musical-feasts' ),
					'operator' => 'NOT IN'
				)
			) );
		}

	}

	return $query;
}

Will this work for you? Let me know.

Best,
Victor

[Victor]

Hello Jillian!

 

I’m sorry you are having that issue. Let me help you troubleshoot that.

It seems strange, as I can’t reproduce the issue on my own local installation using Twenty Seventeen theme.

You mention that it happens regardless of theme. How are you showing the posts in the homepage? are you using a plugin to create the homepage? What happens if you deactivate all other plugins except ours, do you see any difference? Let us know about it.

Thanks,
Victor

[Victor]

Hello Miguel!

I’d be happy to help you with that! 🙂

To enable Community Tickets you should go to Events > Settings > Community tab and under Community Tickets check the Enable Community Tickets checkbox.

You can learn more about how to get started using Community Tickets here > https://theeventscalendar.com/knowledgebase/new-user-primer-community-tickets/

Does it help? Let me know about it.

Best,
Victor

[Victor]

This reply is private.

[Victor]

Hello Tracy!

Thanks for getting in touch with us! 🙂 I’d be happy to help.

To achieve what you are looking for you will need to make a customization to the Filter Bar itself.

We have a great article on Creating Custom Filters for Filter Bar here > https://theeventscalendar.com/knowledgebase/creating-custom-filters-for-filter-bar/.

Does it help? Let us know about it.

Best,
Victor

[Victor]

Hello Muhammad!

Thanks for reaching out to us! 🙂

The Additional Fields are meant to add additional information to events only. You can learn more about them here > https://theeventscalendar.com/knowledgebase/pro-additional-fields/.

If you want to collect additional information for each attendee when purchasing a ticket, then you can create fields to each ticket like it shows here > https://theeventscalendar.com/knowledgebase/collecting-attendee-information/

On the other hand, if you want to add additional fields to a Woocommerce order then you will need to customize the Woocommerce checkout process or find a plugin that does just that.

Does it help with what you’re looking for? Let me know if you have other questions and I’d be happy to help.

Best,
Victor

[Author]

Posts