[Victor]

Hello Paula!

Thanks for getting in touch with us!

Unfortunately, this is an issue we are already aware of. The number in “Total Tickets Sold” and “Complete” does not take into account the cancelled orders.

I will change this thread’s status to Pending fix and link it to the bug report so the team will let you know when we fix this issue.

We don’t have a workaround for the moment, but it a fix will be included in one of our next maintenance releases.

I apologise for the inconvenience and we’d appreciate your patience in the meantime.

Best,
Victor

[Victor]

This reply is private.

[Victor]

Hello Dave!

I’m sorry you are experiencing performance issues. Let me try to help you with that.

Could you please let us know how many events and posts do you currently have in your site? Do you experience a significant slow down in performance in any particular page? If so, could you please share a link to those pages so we can take a look?

I’d recommend you take a look at our article on Performance Considerations. After that, if you decide to implement a caching system then you can move to these articles: Caching: What, when and how and Caching month view HTML in transients

Finally, there is a good article George put up here that groups a set of developer plugins. It’s a bit more technical than the others but will definitely be of help if you are into development.

Let us know how that goes.

Thanks,
Victor

[Victor]

Hello Justine!

Thanks for reaching out to us! Let me try to help you with that issue.

Have you tried the customization given by Patricia here > https://theeventscalendar.com/support/forums/topic/error-message-when-adding-an-event/#dl_post-1322320 ?

It seems that is a good approach to getting checkboxes back again.

Let us know about it.

Best,
Victor

[Victor]

Hello Jennifer!

Thanks for reaching out to us! 🙂

I’m really sorry you are experiencing issues trying to import those events. Let me try to help you with that.

I’m not really familiar with Timely’s system or plugin, but I understand you want to import events from it but somehow is failing to do so.

5000 events is a lot of events to import, so you’ll need to take into account your server resources for that amount of events to be handled.

Could you please share with us (in a private reply if you’d like) a copy of the ICS file or the iCal link from where you are trying to import the events from? This way we can make some tests on our end and see if we find any problems ?

Thanks,
Victor

[Victor]

Hola Antonio!

Gracias por comunicarte con nosotros!

Lamento que estés teniendo problemas con el stock. Actualmente el equipo de desarrollo está trabajando para corregir algunos problemas con los valores del stock, que sucede en algunas ocasiones y probablemente estén incluidas en la próxima release de mantenimiento.

Podrías enviarnos una captura de pantalla como la que has enviado, pero donde podamos ver el detalle de cada uno de los tickets? Con esto vamos a intentar replicar el problema y saber si es el mismo en el que estamos trabajando.

Gracias,
Victor

[Victor]

Hello Ron!

I’m glad to be of help here! Me or one of my colleagues will help you with your other thread.

I’ll go ahead and close this, but feel free to open a new thread if any other question comes up.

Best,
Victor

[Victor]

Sure Joseph! We’ll be here when you come back with the results 🙂

I can see your system information, but just wanted to make sure we are seeing the latest.

Best,
Victor

[Victor]

Hello Derek!

Thanks so much for answering all my questions and for placing the code into the functions.php file.

Could you please go to Events > Help and under System Information see if you have checked the option to share your system information with the Modern Tribe support team ? If it is checked, then somehow we are not able to get that info from your site, so could you please copy and paste all your sys info in a private reply?

This will give us more information to debug the Event Aggregator service connection issue.

Thanks,
Victor

[Victor]

Hello Sabina!

I’m sorry that doesn’t work for you.

I do want to note that we are fairly limited in how much we can support custom development questions like this.

That said, we do like helping out and at least point you in the right direction as much possible. We also have a list of customizers we’d like to recommend for this level of help.

Are you currently using any plugin that might be customizing the search or perhaps you have some custom code that might be conflicting with this? If so, please try switching that off and see if any difference. Let me know about this.

When coming back, could you please share with us your system info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/ ? This way we’ll see if we can spot the issue from there.

Thanks,
Victor

[Victor]

This reply is private.

[Victor]

This reply is private.

[Victor]

Hello Brian!

Thanks for clearing that out!

So now I understand you are using this plugin > https://theeventscalendar.com/extensions/calendar-widget-areas/ to add a TEC Above Calendar widget area. So that’s the reason why the Fusion Slider is showing up inside the calendar container, thus mixing up with the events template structure.

To add the Fusion Slider into the calendar you could try another approach like customizing our templates. We have a great article that will get you started on how to do that here > https://theeventscalendar.com/knowledgebase/themers-guide/

I hope that helps! Let me know if you have any questions and I’d be happy to help 🙂

Best,
Victor

[Victor]

Hello Joseph!

Thanks for getting in touch. Let me help you with that issue.

That seems like a theme or plugin conflict, particularly with the styles, so could you please go through the complete steps in this guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and see if it changes anything?

It also seems you are using an older version of Community Events 4.4.5. We always suggest to update to the latest versions of our plugins.

In your case, you will be switching from Community Events 4.4 to 4.5 so it’s important to note that Community Events 4.5 includes new front-end views (More info), so if you are making any template customizations be sure to test the updates in a staging/dev site before doing so in the live site.

We also encourage you to make a full backup of your site, both database and files, before testing that out so you can restore your site in the event something goes wrong.

Finally, please share with us your latest system info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks,
Victor

[Victor]

Hello Ronald!

Thanks for reaching out to us! I’d be happy to help you with this.

The reason why you are not seeing the “Product” option in the settings is because you have activated Event Tickets Plus. To create a ticket for an event, you won’t have to create the product for it in WooCommerce. This is all done automatically when you create a new ticket in the edit event page.

Here’s a good article that covers the process on how to make tickets > https://theeventscalendar.com/knowledgebase/making-tickets/

Also, we have New User Primer guide for Event Tickets and Event Tickets Plus that will help you get set up > https://theeventscalendar.com/knowledgebase/new-user-primer-event-tickets/

I hope that helps! Don’t hesitate to ask any other questions you may have.

Best,
Victor

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