[Victor]

Hello Ganna!

Thanks for reaching out to us! 🙂 I’d be happy to help you with that.

To customize the ticket email template, you would have to customize the email.php template file located at /wp-content/plugins/event-tickets/src/views/tickets/ following this guide as a reference > https://theeventscalendar.com/knowledgebase/themers-guide/

Will that help? Let me know if you have other questions.

Best,
Victor

[Victor]

Hello Jeff!

Thanks for taking your time and reporting this.

I could reproduce the issue you are having with the calendar feed you provided. It seems to be an issue coming from our Event Aggregator service, so I will create a bug report for this.

I will set this thread’s status to “Pending fix” and link it to the report so we can let you know when it is fixed.

I apologise for this inconvenience and we’d appreciate your patience in the meantime.

Best,
Victor

[Victor]

This reply is private.

[Victor]

Hello Steve!

Glad to know it worked out for you! 🙂

Regarding the .org question, we do not monitor those forums on a daily basis, so it may take us 7-10 days to reply, depending on our availability and forum load. So it’s always better to post in our premium forums if you have a licence (which you do 🙂 ) and you’ll get much shorter response times and dedicated support.

Now in reference to your question there, let me help you with that here so you don’t have to wait for a reply.

It seems strange that you’re getting “tribe_event” as the event page title. This sounds like a theme or plugin conflict, so could you please go through the steps in our testing for conflicts guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let us know if you see any difference?

Also, when coming back, please share with us your latest system information so we can see if any problem from there > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks,
Victor

[Victor]

Hi guys!

Steve, thanks for chiming in and for sharing the Facebook URL for your imports. We will take this into account when in need for testing this out.

For the moment, we can’t replicate the issue on our end so we don’t have an update on this matter yet as it’s a bit hard for ourselves to find the source of it. I did flagged this today and I will keep you posted about it.

I apologise for this inconvenience and we’d appreciate your patience in the meantime.

Best,
Victor

[Victor]

This reply is private.

[Victor]

Hi Alexander!

Let me help you with that!

Try placing the following code snippet into your theme’s functions.php file:

/*
* The Events Calendar - Change filter values order
*/
add_filter( 'tribe_events_filter_values', 'tribe_re_order_filter_categories', 10, 2 );

function tribe_re_order_filter_categories ( $values , $slug ){

if ( $slug == '_ecp_custom_2' ) {
sort($values); // a-z
//rsort($values); // z-a
}

return $values;
}

Will it work for you? Let me know about it.

Best,
Victor

[Victor]

Hi Lauren!

Just wanted to follow up with this to let you know that I was digging around the code a little deeper and I found a way to actually order the additional fields in the filter bar.

You would have to place the following code snippet into your theme’s functions.php file to make that happen:

/*
* The Events Calendar - Change filter values order
*/
add_filter( 'tribe_events_filter_values', 'tribe_re_order_filter_categories', 10, 2 );

function tribe_re_order_filter_categories ( $values , $slug ){

if ( $slug == '_ecp_custom_2' ) {
sort($values); // a-z
//rsort($values); // z-a
}

return $values;
}

Please give that a try and let me know if it works for you.

Best,
Victor

[Victor]

Hello Alexander!

Thanks for getting in touch! I’d be happy to help! 🙂

By default, the active filters should be showing as active when they are selected. Are you experiencing something different? Let us know about it.

From the screenshot attached I can see the filters might be customized, perhaps by your theme. Could you please share with us a link to where we can see the filters like that?

Thanks,
Victor

[Victor]

Hello Casper!

Thanks for coming back to us! 🙂

Just to confirm I understand this correctly, are you trying to make all recurrences for an event (class) not show up in the list view after the start date for the first instance has passed? Is this only for the list view or for all other views?

I’m mostly sure this will require some custom coding, which we do not support, but we’d like to help you out and at least point you into the right direction.

Let us know about this.

Thanks,
Victor

[Victor]

Hello Steve!

Thanks for reaching out to us! 🙂 I’d be happy to help you with this.

Please try placing the following snippet of code into your theme’s functions.php file:

https://gist.github.com/vicskf/25dbbbf37566c217bee598b2d44344d5

Will this work for you? Let us know.

Best,
Victor

[Victor]

Hello Brian!

Thanks for getting in touch and sorry you are having that issue with the Fusion Slider.

Let me help you troubleshoot this.

I can see the issue in your events page, but it seems the fusion slider HTML is showing up inside the events container.

Could you please let us know how you are adding the widget to the events page? The Avada theme does make some template customization for our templates, Are you making a template customization on top of this via a child theme or modifying the Avada templates? Let us know about this.

You mention a widget from previous thread, could you also link that thread as a reference?

Thanks,
Victor

[Victor]

Hello Nick!

I’m sorry you are experiencing this issue.

Unfortunately, we’ve had a few other users report this as well for scheduled imports and we are actively working to find a solution for this. I will attach this thread to the report so we’ll keep you posted about it.

Could you please let us know what are the import sources you are currently having the issue with?

Also, from your system information I can see you have enabled WP_DEBUG_LOG. This creates a debug.log file inside the /wp-content directory. Could you please share that log file with us? This way we can see if there are any errors that will help us solve the issue.

I apologise for the inconvenience and we’d appreciate your patience.

Best,
Victor

[Victor]

Hi Miguel!

I’m glad that worked out for you! Thanks for following up to let us know about it.

Don’t hesitate to open a new thread if anything comes up and we’d be happy to help 🙂

Cheers!
Victor

[Victor]

Hello Vaughn!

Thanks for reaching out to us!

I’m sorry you are having that issue. Let me help you troubleshoot it.

First, I wanted to note that as stated here it may take us between 24 to 48 hours (during the week) before we respond to a post. It generally is significantly faster than that, but really depends on the forum load.

Your issue could be related to a plugin or theme conflict, so could you please go through the complete steps in this guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and see if you experience something different?

Are your tickets of RSVP or WooCommerce type? Have you set a global stock level or limit the tickets stock individually?

Could you please share with us a screenshot of the tickets settings when on the edit event page? This way we can see if there’s something wrong with them and try to reproduce the issue on our end.

Thanks,
Victor

[Author]

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