Email Event Confirmation Shows only the first day of the event out of 3 days

[Anna Young]

Hello,
I just recently created a new ticket for our event that will take place on 3 days.

The email confirmation only shows the first day, not all 3. This might be confusing for our attendees, they might think it’s only 1 day event, when in reality it’s a 3-day.
Please see event confirmation screenshot here: https://www.dropbox.com/s/rr09tiju1y8bklk/Screen%20Shot%202017-07-18%20at%201.59.18%20PM.png?dl=0

Here is the event link: https://kingofkingswc.com/events/weekend-miracles-donna-schambach/

How can I customize that?

Thank you very much!

[Victor]

Hello Ganna!

Thanks for reaching out to us! 🙂 I’d be happy to help you with that.

To customize the ticket email template, you would have to customize the email.php template file located at /wp-content/plugins/event-tickets/src/views/tickets/ following this guide as a reference > https://theeventscalendar.com/knowledgebase/themers-guide/

Will that help? Let me know if you have other questions.

Best,
Victor

[Anna Young]

Okay, thank you for pointing this out.
I found the email.php and I found this piece of code:

<table border=”0″ cellpadding=”0″ cellspacing=”0″ width=”100%” align=”center”>
<tr>
<td valign=”top” align=”center” width=”100%” style=”padding: 0 !important; margin:0 !important;”>

“><?php echo $event->post_title; ?>

<?php if ( ! empty( $start_date ) ): ?>

<span style=”color:#0a0a0e !important”><?php echo $start_date; ?></span>

<?php endif; ?>
</td>
</tr>
</table>

Do you know what I should change to make it show start and finish date?

Thank you very much!

[Victor]

Hello Anna!
(sorry I misspelled your name before)

I managed to add the end date to the email template. Try using the following template to override the email.php template file:

https://gist.github.com/vicskf/f240538754b7fe8f4462d2d5e3eb201c

Let me know if it works for you. 🙂

Best,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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