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New User Primer: Community Tickets

Excited to get started with Community Tickets? We’re here to help! The steps below will guide you through setting up and using your new features!

exclamation-point-507768_640Like all of our premium Events add-ons, Community Tickets requires The Events Calendar to be installed on your site. Additionally, Community Tickets requires you to have Community Events with Event Tickets, Event Tickets Plus, and WooCommerce installed and active on your site (Community Tickets 4.0 and below will also work our legacy plugin WooCommerce Tickets). We recommend that you install and configure those plugins before continuing with Community Tickets.

Ready to go? It’s time to set up Community Tickets!

1. First, download and install the plugin.

2. If you’ve just purchased Community Tickets, the license key will be automatically added for you. Just in case you don’t have the license activated, see our guide on how to input your license key. The plugin will work without the license key, but you’ll need it for automatic updates when a new version is released. Need updates on both your dev site and your live site? We can do that.

3. Configure your settings. The settings for Community Tickets are on the Community Settings tab. Make sure that you have checked the box Enable Community Tickets box to enable the plugin features on your site.

4. Make sure that you have your Community Events and WooCommerce settings configured to meet your needs. If you’ll be using split payments for dividing payments between event organizers and site administration, you’ll also want to make sure that you’ve completed the setup process for PayPal and entered those settings into Community Tickets. We’ve got a full rundown of the setup and configuration process for PayPal split payments right over here.

5. Sit back and let your community organizers add their events and tickets! If you’re collecting fees from ticket purchases, you can also track sales and get paid.

If you run into trouble or need help, you can head to our troubleshooting page or post to our help desk. You can also explore our Knowledgebase for tutorials, tips, walkthroughs, and more.