[Victor]

Hi Thomas!

Thanks for reaching out to us! I’d be happy to help you with this topic.

You can achieve that by making a template customization. We have a great article on customizing our templates here > https://theeventscalendar.com/knowledgebase/themers-guide/

If you were to customize the template, you might want to have a look at the tribe_get_cost() function that returns the cost for the event in the single-event.php template file located at /wp-content/plugins/the-events-calendar/src/views/

Additionally, we have an extension that might be of help in your case, that will show the default event cost field in the edit event page > https://theeventscalendar.com/extensions/display-the-event-cost-field-when-ticket-plugins-are-installed/

I hope that helps! Let me know if you have other questions.

Best,
Victor

[Victor]

Hi Laura!

Thanks for reaching out to us! Let me help you with this topic.

I’m not really sure I understand exactly what you are trying to accomplish in the calendar widget. Could you please share with me a link to where I can see that widget?

Also, I can see you are using The Events Calendar Category Colors plugin, is it in relation to what you are trying to achieve?

Please let me know about it.

Thanks,
Victor

[Victor]

Hi Martin!

Thanks for reaching out to us. Let me help you with that issue.

Could you please let me know how you are trying to import/export events?

Are you trying to migrate events from one site to another? If so, please let us know what is the process you are following and the tools you are using to accomplish this. You can also send us a screenshot as an example of the issue.

Thanks,
Victor

[Victor]

Hi Ilkka & Stephan!

Thanks for taking your time and reporting this.

I could reproduce the issue like Stephan says. I can see it fine in Preview for Mac, but I can only see an empty grey rectangle where the ticket info should be using Acrobat.

I will log a report for this so the team can have a look at this and hopefully fix it in one of our next maintenance releases.

I will set this thread’s status to “Pending fix” and link it to the report, so we can keep you posted about it.

Ilkka, if you are using Mac OS, could you please also confirm you can see the PDF ticket in Preview but not in Acrobat? This will help us confirm the nature of the issue.

Thanks,
Victor

[Victor]

Hi Luke!

Thanks for reaching out to us! Let me help you with this topic 🙂

First, please note that we are limited in how much we can support custom development questions like this.

That said, we always like helping out and at least point users into the right direction as much possible. We also have a list of customizers we’d like to share for this type of questions.

We will try to have a look at this and see if we can come up with a modified snippet that will accomplish what you are looking for. However, we are a bit busy at the moment so it may take us a day or more depending on the amount of work we have.

We’d appreciate your patience while we look into this. Do let us know if you have any questions in the meantime.

Thanks,
Victor

[Victor]

Hi Larry!

Thanks for reaching out to us! Let me help you with this topic.

First, thanks for noting the forum issue and reporting it to us. I flagged this to the team so they can have a look at it. It seems the thread was posted ok on The Events Calendar PRO forum though.

Having a look at the recurring settings screenshot you shared, it seems you are setting an ending date and time for the initial event to 2017-11-27. This means that the first instance of the event will last from 28th August to 27th November. While on the month calendar it looks like it’s repeating each day, it’s actually the same event spanning through all those days.

I’m thinking you might have intended to state the series should end on 27th August. Could you please verify this is the issue?

Let us know about it and if you have other questions.

Thanks,
Victor

[Victor]

This reply is private.

[Victor]

Hi Derek!

I’m glad it’s now working fine for you. Thanks for following up to let us know about it.

I’ll close this now, but feel free to open a new topic if anything comes up and we’d be happy to assist 🙂

Best,
Victor

[Victor]

Hi Daniel!

At this moment, Event Aggregator does not support importing recurring events. They would however import each instance as a single event.

Could that be your issues here? Let me know about it.

I think you might find a feature idea for recurring events import in our user voice here > https://tribe.uservoice.com/ so you can vote for it.

Thanks,
Victor

[Victor]

This reply is private.

[Victor]

Hi Joseph!

Thanks for reaching out to us! I’d be happy to help you with this topic 🙂

Yes, you can modify that code snippet and add a conditional that verifies the category before printing the title.

You can make use of the tribe_get_event_cat_slugs() helper function inside of it to fetch the categories slugs for the event and then use that output to build the conditional.

I hope it helps! Let me know if you have other questions about it.

Best,
Victor

[Victor]

Hi There!

Thanks for reaching out to us. Let me help you with this topic.

The message your are getting means that you have reached the daily imports limit for your Event Aggregator license (100 imports).

How many scheduled imports are you currently running per day? You can verify this by going to your wp-admin > Events > Import > Scheduled Imports tab 

You can also verify the current count of imports for your license by going to Events > Help under Event Aggregator System Status.

If you are reaching the daily import limit, then you can upgrade your existing EA license. Learn more here > https://theeventscalendar.com/knowledgebase/upgrading-a-license/

I hope it helps! Let me know how it goes and if you have any other questions.

Best,
Victor

[Victor]

Hi Brent!

Thanks for reaching out to us! I’d be happy to help you with this topic 🙂

It seems you would need a way to manually edit custom attendee information. I think you will find the plugin that Geoff shared in the following post useful, as it will enable to do just that: https://theeventscalendar.com/support/forums/topic/add-missing-attendee-details-in-completed-purchase/#dl_post-1322481

I hope that helps! Let me know how it works for you and if you have other questions.

Best,
Victor

[Victor]

Hi Anna!

Thanks for getting in touch with us and for the kind words 🙂

Let me help you troubleshoot that issue.

First, please make sure you are using the latest versions of our plugins. These may contain fixes for old bugs that could relate to your problem.

This could also be related to a theme or plugin conflict, so to narrow the problem down, please go through the complete steps in this guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let us know what you find in the process.

When coming back, please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/. This will allow us to see if there is any indication of a problem.

Let us know how it goes.

Thanks,
Victor

[Victor]

Hi Ulf!

Thanks for reaching out to us! Let me help you with those issues.

I had a closer look at your site and it seems you are using older versions of our plugins. Please update to the latest versions of The Events Calendar 4.5.12 and Events Calendar PRO 4.4.17 as these might include various fixes that could be the source of those issues.

If you still experience those issues after updating the plugins, you should go through the testing for conflicts guide to make sure they are not related to a plugin or theme conflict > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Let us know how that goes.

Thanks,
Victor

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