[Victor]

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[Victor]

Hi David!

Nice to see you again 🙂 Let me try to help you with that.

I had a closer inspection to the navbar in your site and it seems that’s being caused by its background color being transparent, which looks great for your homepage where you have an image behind it. But for the events archive or single event templates this is not ideal.

I came up with a small CSS snippet that will set a grey background for the events pages. You should place the following code into your theme’s styles.css file or via the WordPress customizer by going to your wp-admin > Appearance > Customize > Additional CSS

.tribe-events-page-template #main-header {
background-color: #666 !important;
}

You can change the color to the one you’d like. Let me know if it works for you.

Best,
Victor

[Victor]

Hi Daniel!

Thanks for opening a topic for this issue. Let me help you with it.

First, could you please make sure to update to the latest version of The Events Calendar 4.5.12.1 ? This last version includes several fixes that might solve the problem you are experiencing.

If it doesn’t solve it, please share with us your latest and complete system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

I’m not sure what you are referring to in the link you provided. I can see the calendar at the botton, but no events for it. Could you explain what should I see in the link?

Also, please share the site’s URL where you are trying to import the events from so we can run some tests on our end to see if we can reproduce the issue you are having.

Thanks,
Victor

[Victor]

Hi Daniel!

I’m glad to be of help 🙂

I’ll close this now, but feel free to open a new topic if anything comes up and we’d be happy to help.

Cheers,
Victor

[Victor]

Hi Michael!

I’m glad the code worked for you. I appreciate you following up to let us know about it.

I reached out to the team regarding this but haven’t had the time to have a look at this, but will definitely let you know in case we need any more details. Thanks for the offer!

As you marked this resolved, I’ll go ahead and close it, but feel free to open a new topic if anything comes up and we’d be happy to assist 🙂

Cheers,
Victor

[Victor]

Hi Kun Lu,

Thanks for your patience so far.

I have created a report to add the security code into the ticket QR code and include it in the check-in process. I have attached this thread to the report so we’ll notify you when it is released in one of our next maintenance releases.

Regarding the check-in going to the event page, we think this could potentially be a conflict with the Simple Calendar plugin your are using for your events.

Could you please try installing The Events Calendar plugin then create an event with it, also adding a ticket to the event? With that event, are you able to check-in the attendees scanning their QR code?

Let us know how it goes and if you have other questions.

Thanks,
Victor

[Victor]

Hi Anna!

Thanks for following up with this to keep us posted about it.

I’m sorry you experienced those problems while testing for conflicts. I’m glad to know you could get the sidebar back again though.

We always encourage to setup a staging/dev site where you can make all this tests and perform every plugin/theme/WordPress update in there so you don’t disrupt your live site in case something breaks.

We also suggest you performa full backup of your site, both database and files, so you can restore your site in case something goes wrong.

but I am not sure how to add a specific sidebar. Do you know how to do that?

I’m not sure what you mean by specific sidebar. That is something you should be able to achieve from your theme side. I’d like to help you with this, so could you please share a link to the page where you want to add it? You can also send us a screenshot.

Regarding the conflict, were you able to spot the conflicting plugin? Let us know about this so we can further assist you in finding a solution.

Also, please remember to come back with your system information so we can see if we find anything strange in it.

Thanks,
Victor

[Victor]

Hi Daniel!

Thanks for following up with this.

Are you still experiencing issues with the recurring event? If so, could you please share a link to that recurring event you are having the issue with?

Also, please send us a screenshot of the recurring settings for that event, while on the edit event page.

In addition, please make sure to update to the latest versions of our plugins and you share with us your latest system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks,
Victor

[Victor]

Hi Amy!

Thanks for coming back with those links.

Could you please update to the latest versions of our plugins and see if it fixes de issue? Our latest release of The Events Calendar 4.5.12.1 includes several fixes and improvements to the Event Aggregator service that might relate to what you are experiencing.

Let us know how that works for you.

Thanks,
Victor

[Victor]

Hi Hassan!

Thanks for following up.

I’m mostly sure that is caused by the size of the ticket email header image being too tall.

Please try uploading a shorter version of that image to make it fit in only one page and see if it works.

Let me know about it.

Best,
Victor

[Victor]

Hi Scott!

Thanks for reaching out to us! Let me help you with this topic.

There is no built in way to exclude a specific category from the main events calendar. However, you could achieve what you’re looking for but would require some custom coding.

As a reference, here’s a code snippet that will exclude the categories ”meetup” and “shindig” from the month and list view:

https://gist.github.com/elimn/c47fb3e65d437c2479bd

You can try that by placing the code in your active theme’s functions.php file and modify it to suit your needs.

I hope that helps! Let me know how it goes.

Best,
Victor

[Victor]

Hi David!

Thanks for reaching out to us. Let me help you with that issue.

First, I can see you are using a previous version of The Events Calendar 4.5.11, so please make sure you update to the latest versions of our plugins. The latest version of The Events Calendar Pro 4.5.12.1 includes a fix for an issue that might relate to your problem.

If after updating you still experience that problem, then this could be related to a theme or plugin conflict. So to narrow down the problem, please go through the steps provided in our Testing for Conflicts guide here > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Let us know how that goes and if you have other questions.

Thanks,
Victor

[Victor]

Hi Tanvir!

I’m sorry you are experiencing that issue. Let me help you with that.

I understand you are having the same issue as in this post > https://theeventscalendar.com/support/forums/topic/error-message-when-adding-an-event/#dl_post-1328252

If so, the issue with that user was that he was making a template override of the edit-event.php template file, thus preventing our customization to work as expected. Please verify if this is the same issue as yours.

If it’s not, then please share with us a link to where we can see the issue for ourselves or share a screenshot of the issue. Are you making any additional template customizations? Let us know about it.

Thanks,
Victor

[Victor]

Hi Dianne!

Thanks for reaching out to us. Let me help you with that issue.

I have verified your license and can confirm it’s active and valid so this should not be a problem.

First, please make sure you are pasting your license under The Events Calendar PRO license field and not in the Event Aggregator field.

After that, if you still experience the problem, try making the following steps:

• Delete your license from Events > Settings > License tab and click Save.
• Then unlink the license from your site by logging into your account and going here > https://theeventscalendar.com/license-keys/
• Then go back to your wp-admin and place the license again and save.

Does it solve the issue?

Remember you can always perform a manual install by following one of the methods described in here > https://theeventscalendar.com/knowledgebase/manual-updates/

Let me know how that goes.

Thanks,
Victor

[Victor]

Hi Reed!

Thanks for getting in touch with us! Let me help you with that topic.

You can achieve that by customizing our templates. Let me point you to our great article about customizing our templates here > https://theeventscalendar.com/knowledgebase/themers-guide/

If you want to add a link to the featured image inside the tooltip when on the month view, you should have a look at the tooltip.php template file located at /wp-content/plugins/the-events-calendar/src/views/month/

I hope that helps! Let me know if you have other questions.

Best,
Victor

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