[Victor]

Hi Jan!

Thanks for taking your time and reporting this.

Could you please point me to which pages you are seeing those strings? You can send us a screenshot of it as a reference.

This way I’ll try to track down where they are in the files and find where the issue is coming from.

Thanks,
Victor

[Victor]

Hi Kris!

Thanks for getting in touch. Let me help you with that issue.

The message in the Event Aggregator System Status is for when you have reached your daily imports limit for your EA license. It seems strange that it’s showing “0 out of 0”, but could you please verify and confirm you don’t have more than 100 imports scheduled to run for the same day?

If that’s not the case, then please make sure you update to the latest version of The Events Calendar 4.5.12.2 as it includes various fixes and improvements to the EA service. Does it work after that?

If it doesn’t please delete your license by going to wp-admin > Events > Licenses tab and click save. Then log into your account and disconnect your license from https://theeventscalendar.com/license-keys/. Then re-enter your license in your wp-admin and save.

Let us know if any of those steps solve your issue.

Thanks,
Victor

[Victor]

Hi Kristen!

I’ll close this one as it’s a duplicate of this one > https://theeventscalendar.com/support/forums/topic/cannot-import-from-google-calendar-only-allows-csv/

Please follow up with this topic in that thread

Thanks 🙂
Victor

[Victor]

Hi Kristen!

I’ve just noticed that you have an Events Calendar PRO license, which does not include an Event Aggregator license.

If you want to import from a Google calendar you will need an Event Aggregator license. You can more about the Event Aggregator here > https://theeventscalendar.com/knowledgebase/new-user-primer-event-aggregator/

I hope it helps! Let us know if you have any other questions and we’d be happy to help 🙂

Best,
Victor

[Victor]

Hi Sun-Chan!

Thanks for reaching out. I’m sorry you are experiencing those issues. Let me help you with that.

First, could you please update to the latest version of The Events Calendar 4.5.12.2 and see if any difference? This last version includes a hotfix for an issue with imports.

If after updating you still experience problems, please go to Events > Help and check the Event Aggregator System Status for any problems that might be.

Also, please let us know the error messages you have for your scheduled imports by going to Events > Import > History tab and hover over the red exclamation marks.

Let us know how it goes.

Thanks,
Victor

[Victor]

Hi Richard!

Thanks for reaching out to us. Let me help you with your issue.

First, could you please go to Events > Settings > API tab and verify that you have clicked the Get Authorization button to properly connect to the Eventbrite API ?

If you still don’t see the options after that, please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

And also make sure you go through our testing for conflicts guide to make sure we are not dealing with a theme or plugin conflict > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Let me know how it goes.

Thanks,
Victor

[Victor]

Hi Titus!

Thanks for reaching out to us! Let me try to help you with that topic.

First, let me note that the location section in the edit event page is to select/create a venue for a that event. You can edit/add more venues by going to your wp-admin > Venues

Does it help answer your question? Let me know.

Best,
Victor

[Victor]

Hi Ines!

Thanks for reaching out to us! I’d be happy to help you with this topic.

By default, WooCommerce orders are not automatically set to completed, so you’ll have to manually change the order status if you want it set to completed. The following article explains how to manage your orders and attendees > https://theeventscalendar.com/knowledgebase/managing-your-orders-and-attendees/

You can modify the settings that controls when the ticket email should be emailed to the customer by going to Events > Settings > Tickets. You can learn more about this settings here > https://theeventscalendar.com/knowledgebase/woocommerce-specific-ticket-settings/

From your system settings, I can see you have Processing and Completed checked for When should tickets be emailed to customers, so it seems strange that ticket emails are not being sent when the orders are set to processing.

This could be due to a theme or plugin conflict, so to narrow the problem down, please go through our testing for conflicts guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and see what you find in the process.

We always suggest to setup a staging/dev site to perform all this tests, so you don’t disrupt your live site. And also recommend you make a full backup of your site, both database and files so in case something goes wrong you can always recover your site.

Let us know how that goes and if you have other questions.

Best,
Victor

[Victor]

Hola Javier!

Thanks for reaching out to us! Let me help you with that issue.

The error you are getting means that you are exceeding the time limit set for how much it takes your server to respond a certain request.

In your case it’s taking more than 30 seconds (current max_execution_time for your server) to fetch the list of attendees, which could be due to the fact that there are too many attendees for that event, though taking longer to fetch.

Here’s a good article that explains about this limit and how to modify it > https://codex.wordpress.org/Common_WordPress_Errors#Maximum_execution_time_exceeded

If you can’t change it yourself, I’d recommend you get in touch with your hosting provider to change it.

We are planning to add pagination into the attendee’s list to prevent this from happening with events that have a large number of attendees.

As a workaround, the attached plugin adds a very basic pagination facilities to the attendee screen. You should be able to install it like any other plugin and once activated it will add the functionality without further action.

attendee-pagination-helper.zip

Should I take some action to keep the list of attendees and not start from the beginning to give numbers of tickets?

I’m not sure what you mean by this. If you migrated your site to another server, meaning database and files, then you should be able to see the attendees as they are stored in the database. Does it answer your question? Let me know about it.

I can see you’re from Spain, so if you find yourself more comfortable reaching out in Spanish, feel free to do so as it’s also my native language.

Best,
Victor

[Victor]

Hi Phelan!

Thanks for reaching out to us! Let me help you with your issue.

Having a closer inspection to your site I can’t see the Event Tickets Plus plugin installed and activated on your site.

Could you please make sure the plugin is correctly installed? You can check this by going to your wp-admin > Plugins.

Remember you can get the latest version of our plugins by logging in to your account and going to this link > https://theeventscalendar.com/my-account/downloads/

Let me know how that goes.

Thanks,
Victor

[Victor]

Hi Mike!

I’ve already replied regarding this issue on this other thread https://theeventscalendar.com/support/forums/topic/logged-in-as-different-administrator-no-checkboxes-or-edit-view-etc-links/

I’ll close this as it’s a duplicate of that one. Please follow up with the issue in that thread.

Thanks,
Victor

[Victor]

Hi Mike!

Thanks for getting in touch! Let me help you with that issue.

There is a good change this could be a conflict with the Wishlist Member plugin you are using. To narrow down the problem, please try deactivating that plugin and see if any difference.

If you see no difference, then please try testing for conflicts with the rest of the plugins and theme.

Let us know how that goes.

Thanks,
Victor

[Victor]

Hi Larry!

Great to know it’s now working fine. Thanks for following up to let us know about it.

I’ll close this now, but don’t hesitate to open a new thread in case something comes up and we’d be happy to help 🙂

Cheers,
Victor

[Victor]

Hi Adam!

Let me help you while Shelby is away these days.

You can hide the number of tickets left from the list view by placing the following CSS snippet into your theme’s styles.css file or using the WordPress customizer by going to your wp-admin > Appearance > Customize > Additional CSS.

.tribe-tickets-left {
display: none !important;
}

 Is there a way I can hide stock remaining everywhere?

If you go to WooCommerce > Settings > Products tab > Inventory settings, you can control how quantities are displayed in the frontend, but this will only work for all the WooCommerce templates.

For the stock displaying in our templates, you would have to implement some customization to achieve that, for which I recommend you have a look at our themer’s guide to find out ways you can do that.

I hope that helps! Let me know how it goes.

Best,
Victor

[Victor]

Hi Alex,

Let me help you with that issue while Shelby is out for some days.

First, please make sure you are using the latest versions of our plugins.

If you still experience the /page/2/ issue after that, please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

This could be caused by the permalinks settings you are using. Please follow the permalinks best practices in here > https://theeventscalendar.com/knowledgebase/permalinks-best-practices/ Does it change anything?

If it doesn’t, the next step would be to create a new blank page and adding the [tribe_events view=”list”] shortcode in it with only our plugins activated and using a default theme like twenty seventeen to see if any difference.

Let us know how that goes.

Best,
Victor

[Author]

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