Ticket bookings with 100% discount coupons only processing

[Ines]

Hi,

I’m using Event Ticket plus, Woocommerce with Smart Coupons.
I set up coupons for a product giving 100% discount. However when a customer places an order with the coupon it ends up in my attendee section of the events calendar and in my woocommerce orders section only as processing. The customer only receives an order email but not the tickets.
I have to manually set these orders to “complete” and manually select “send tickets”.

Regards,

Ines

[Victor]

Hi Ines!

Thanks for reaching out to us! I’d be happy to help you with this topic.

By default, WooCommerce orders are not automatically set to completed, so you’ll have to manually change the order status if you want it set to completed. The following article explains how to manage your orders and attendees > https://theeventscalendar.com/knowledgebase/managing-your-orders-and-attendees/

You can modify the settings that controls when the ticket email should be emailed to the customer by going to Events > Settings > Tickets. You can learn more about this settings here > https://theeventscalendar.com/knowledgebase/woocommerce-specific-ticket-settings/

From your system settings, I can see you have Processing and Completed checked for When should tickets be emailed to customers, so it seems strange that ticket emails are not being sent when the orders are set to processing.

This could be due to a theme or plugin conflict, so to narrow the problem down, please go through our testing for conflicts guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and see what you find in the process.

We always suggest to setup a staging/dev site to perform all this tests, so you don’t disrupt your live site. And also recommend you make a full backup of your site, both database and files so in case something goes wrong you can always recover your site.

Let us know how that goes and if you have other questions.

Best,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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