Help with list of assistant

[Unai]

Good Morning

I need help retrieving the list of event attendees that I have created and I am selling tickets.
When I try to consult the list, it does not leave me for different type errors this Fatal error: Maximum execution time of 30 seconds exceeded in /homepages/7/d543132665/htdocs/clickandbuilds/Cestiberica/wp-includes/cache.php on line 551

There is always an error like that, but never the same

Is there any other way to consult this list?

[Unai]

On the other hand I have replicated the web on another server to transfer the domain today.

Should I take some action to keep the list of attendees and not start from the beginning to give numbers of tickets?

[Unai]

I need a answer

[Victor]

Hola Javier!

Thanks for reaching out to us! Let me help you with that issue.

The error you are getting means that you are exceeding the time limit set for how much it takes your server to respond a certain request.

In your case it’s taking more than 30 seconds (current max_execution_time for your server) to fetch the list of attendees, which could be due to the fact that there are too many attendees for that event, though taking longer to fetch.

Here’s a good article that explains about this limit and how to modify it > https://codex.wordpress.org/Common_WordPress_Errors#Maximum_execution_time_exceeded

If you can’t change it yourself, I’d recommend you get in touch with your hosting provider to change it.

We are planning to add pagination into the attendee’s list to prevent this from happening with events that have a large number of attendees.

As a workaround, the attached plugin adds a very basic pagination facilities to the attendee screen. You should be able to install it like any other plugin and once activated it will add the functionality without further action.

attendee-pagination-helper.zip

Should I take some action to keep the list of attendees and not start from the beginning to give numbers of tickets?

I’m not sure what you mean by this. If you migrated your site to another server, meaning database and files, then you should be able to see the attendees as they are stored in the database. Does it answer your question? Let me know about it.

I can see you’re from Spain, so if you find yourself more comfortable reaching out in Spanish, feel free to do so as it’s also my native language.

Best,
Victor

[Unai]

This reply is private.

[Victor]

Hola Javier:

Gracias por explicar la situación. Si has migrado el sitio con la base de datos y los archivos, entonces deberías poder ver los asistentes a los eventos, ya que el sitio es una réplica. En el caso de que no se vea, entonces puede haber fallado algo y antes de delegar el dominio al nuevo servidor, deberías asegurarte de que muestre los asistentes.

Si estas migrando a webempresa, te aconsejo que te comuniques con ellos para que te puedan asesorar en cuanto a la migración. Se que algunos pueden realizar la migración por ti, dándoles acceso a tu cPanel del servidor anterior.

tengo la duda del tiempo que ha pasado desde que hice la migración hasta hoy, que pasa con los pedidos que han entrado.

Si tuviste pedidos en el sitio mientras estabas haciendo la migración, estos no se verán reflejados en el nuevo servidor. Para asegurarte de que esto no suceda, te aconsejo que antes de comenzar la migración, pongas a tu sitio en modo mantenimiento. De esta forma, evitarás cualquier compra en el sitio que luego se perderá en la migración. Existen algunos plugins que te permiten poner el sitio en modo mantenimiento.

Por otro lado, también te aconsejo que realices un backup de todo el sitio (base de datos y archivos) por si ocurre algún problem, siempre puedes volver a levantarlo como estaba.

Espero que esto ayude, no dudes en realizar otra pregunta.

Saludos,
Victor

[Unai]

This reply is private.

[Victor]

This reply is private.

[Victor]

This reply is private.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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