There was an error fetching the results from your import: There may be an issue

[Kris Chislett]

I am getting this message: “There was an error fetching the results from your import: There may be an issue with the Event Aggregator server. Please try your import again later.”

The importer was working until recently. Both licenses are up to date

[Victor]

Hi Kris!

Thanks for getting in touch. Let me help you with that issue.

The message in the Event Aggregator System Status is for when you have reached your daily imports limit for your EA license. It seems strange that it’s showing “0 out of 0”, but could you please verify and confirm you don’t have more than 100 imports scheduled to run for the same day?

If that’s not the case, then please make sure you update to the latest version of The Events Calendar 4.5.12.2 as it includes various fixes and improvements to the EA service. Does it work after that?

If it doesn’t please delete your license by going to wp-admin > Events > Licenses tab and click save. Then log into your account and disconnect your license from https://theeventscalendar.com/license-keys/. Then re-enter your license in your wp-admin and save.

Let us know if any of those steps solve your issue.

Thanks,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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