License Problem & Setting Recurring Events

[lincolnparkvillage]

We recently renewed our license and then updated our plugins for The Event Calendar pro and now we are not able to set recurring events – the option is gone. When I re-entered our license key, I received this message:

There is a new version of Event Aggregator available but your license key is invalid. You may need to download and manually install the new version. You can check the status of your licenses and download plugins by logging in to your account on theeventscalendar.com. View what’s new with version 1.0.

Please help?

[Victor]

Hi Dianne!

Thanks for reaching out to us. Let me help you with that issue.

I have verified your license and can confirm it’s active and valid so this should not be a problem.

First, please make sure you are pasting your license under The Events Calendar PRO license field and not in the Event Aggregator field.

After that, if you still experience the problem, try making the following steps:

• Delete your license from Events > Settings > License tab and click Save.
• Then unlink the license from your site by logging into your account and going here > https://theeventscalendar.com/license-keys/
• Then go back to your wp-admin and place the license again and save.

Does it solve the issue?

Remember you can always perform a manual install by following one of the methods described in here > https://theeventscalendar.com/knowledgebase/manual-updates/

Let me know how that goes.

Thanks,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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