IE & Microsoft Edge 500 Error

[Robbi Anthony]

Hi there,

I’m using the Events Calendar Pro and Event Tickets Plus on my website. When people are using Chrome, Safari, or Firefox we aren’t experiencing any issues. When people try to RSVP to an event using Internet Explorer or Microsoft Edge, they see a HTTP 500 error in their browser once they click on RSVP Now.

Any thoughts as to what’s going on here?

[Victor]

Hi Robbi!

Thanks for getting in touch.

That is a strange issue you are having. Let me try to help you troubleshoot it.

First, could you please share with us a link to the event where you are having that issue? this way we’ll have a closer inspection and see if we can spot anything.

Then, could you please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the 500 error a few times into the page where you are having the issue, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can spot the problem from there.

Thanks,
Victor

[Robbi Anthony]

This reply is private.

[Victor]

Hi Robbi!

Thanks for coming back with the event link.

I can see there is a 500 error showing up in the browser console in that event page and it seems to be coming when requesting the genericons.css file to your server.

Could you please send us a screenshot of the 500 server error you get in Internet Explorer or Microsoft Edge ?

To enable WP_DEBUG, please make sure you place the following lines of code into your wp-config.php file below this line $table_prefix = 'wp_';

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );

After that, if you navigate to the event page and see the 500 server error, it should log the error in the debug.log file which is located in the /wp-content folder.

Let me know about it.

Thanks,
Victor

[Robbi Anthony]

This reply is private.

• This reply was modified 8 years, 8 months ago by Robbi Anthony.
• This reply was modified 8 years, 8 months ago by Victor.
• This reply was modified 8 years, 8 months ago by Victor.
• This reply was modified 8 years, 8 months ago by Victor.

[Victor]

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[Robbi Anthony]

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[Victor]

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[Robbi Anthony]

Hey Victor!

I went thru the testing for conflicts guide and the issue was resolved when I deactivated WooCommerce. The problem with this is that since WooCommerce is how we can charge for events with tickets, we can’t really just deactivate it and move on.

thoughts?

thanks!

[Robbi Anthony]

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[Victor]

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[Robbi Anthony]

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[Victor]

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[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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