Description randomly not being pulled from Google Calendar

[Victor]

This reply is private.

[Jeff Mackler]

Thanks. I already tried deleting and recreating several times. Doesn’t help. Now what?

[Victor]

Hi Jeff,

We’ve had a few other users reporting this same error and we’re actively investigating this issue. For the moment we can’t reproduce this issue on our side so we’ll have to make some deeper troubleshooting to see if we can find the source of it.

Could you please send us a screenshot of the Event Aggregator System Status by going to Events > Help?

Also, please try going through the following steps:

• Delete your EA key from your wp-admin > Events > Settings and save
• Disconnect your old license from https://theeventscalendar.com/license-keys/
• Then re-enter your license again in your wp-admin settings

After that, are you able to run the import?

Could you please also share with us your latest system info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks,
Victor

[Jeff Mackler]

System info:

### Gravity Forms ###

Version: 2.2.5 ✔
Upload folder: /var/www/html/wp-content/uploads/gravity_forms/
Upload folder permissions: Writable ✔
Output CSS: Yes
Output HTML5: No
No-Conflict Mode: No
Currency: USD
Background updates: Yes

### Add-Ons ###

PayPal Standard: by rocketgenius – 2.8.1 ✔

### Database ###

Database Version: 2.2.5 ✔ Your database is up-to-date.
wp_rg_lead_detail_long: ✔
wp_rg_lead_notes: ✔
wp_rg_lead_detail: ✔
wp_rg_lead: ✔
wp_rg_form_view: ✔
wp_rg_form_meta: ✔
wp_rg_form: ✔
wp_rg_lead_meta: ✔
wp_rg_incomplete_submissions: ✔
wp_gf_addon_feed: ✔
wp_gf_addon_payment_transaction: ✔
wp_gf_addon_payment_callback: ✔

### WordPress ###

Home URL: https://jcamherst.org
Site URL: https://jcamherst.org
WordPress Version: 4.8.1 ✔
WordPress Multisite: No
WordPress Memory Limit: 40M
WordPress Debug Mode: No
WordPress Debug Log: No
WordPress Script Debug Mode: No
WordPress Cron: Yes
WordPress Alternate Cron: No

### Active Plugins ###

Advanced Post Manager: by Modern Tribe, Inc. – 4.4 ✔
Advanced Sidebar Menu: by Mat Lipe – 6.3.0 ✔
Advanced Sidebar Menu Pro: by Mat Lipe – 2.1.1 ✔
Autoptimize: by Frank Goossens (futtta) – 2.2.2 ✔
Bellows Accordion Menu: by SevenSpark – 1.2 ✔
Better Search Replace: by Delicious Brains – 1.3 ✔
Compress JPEG & PNG images: by TinyPNG – 2.2.4 ✔
Display Posts Shortcode: by Bill Erickson – 2.8.0 ✔
Duplicate Post: by Enrico Battocchi – 3.2 ✔
Gravity Forms Repeater Add-On: by Kodie Grantham – 1.0.9 ✔
Header Builder: by UpSolution – 2.0.3 ✔
iThemes Sync: by iThemes – 2.0.0 ✔
Password Protected: by Ben Huson – 2.0.3 ✔
Relevanssi: by Mikko Saari – 3.5.12 ✔
Simple Sitemap: by David Gwyer – 2.1 ✔
Slider Revolution: by ThemePunch – 5.4.5.1 ✔
Templatera: by WPBakery – 1.1.12 ✔
Templatera Widget: by EverDesign – 1.0 ✔
The Events Calendar: by Modern Tribe, Inc. – 4.5.11 ✔
The Events Calendar: Filter Bar: by Modern Tribe, Inc. – 4.5 ✔
The Events Calendar PRO: by Modern Tribe, Inc. – 4.4.16 ✔
The Events Calendar Shortcode PRO: by Brian Hogg Consulting – 1.6.14 ✔
Ultimate Addons for Visual Composer: by Brainstorm Force – 3.16.15 ✔
Ultimate Post List: by Martin Stehle – 4.0 ✔
Usersnap: by Usersnap – 4.5 ✔
WordPress Importer: by wordpressdotorg – 0.6.3 ✔
WPBakery Visual Composer: by Michael M – WPBakery.com – 5.2.1 ✔

### Web Server ###

Software: nginx/1.9.15
Port: 80
Document Root: /var/www/html

### PHP ###

Version: 7.0.19 ✔
Memory Limit: 256M
Maximum Execution Time: 300
Maximum File Upload Size: 200M
Maximum File Uploads: 20
Maximum Post Size: 200M
Maximum Input Variables: 1000
cURL Enabled: Yes (version 7.38.0)
OpenSSL: OpenSSL 1.0.1t 3 May 2016 (268439887)
Mcrypt Enabled: Yes
Mbstring Enabled: Yes
Loaded Extensions: Core, date, libxml, openssl, pcre, sqlite3, zlib, ctype, curl, dom, fileinfo, filter, ftp, hash, iconv, json, mbstring, SPL, PDO, bz2, posix, readline, Reflection, session, SimpleXML, pdo_sqlite, standard, tokenizer, xml, xmlreader, xmlwriter, mysqlnd, cgi-fcgi, bcmath, Phar, calendar, dba, exif, gd, gettext, imagick, mcrypt, memcached, mysqli, pcntl, pdo_mysql, shmop, soap, sockets, sysvmsg, sysvsem, sysvshm, wddx, zip, ionCube Loader, Zend OPcache, xdebug

### MySQL ###

Version: 5.6.36 ✔
Database Character Set: latin1
Database Collation: latin1_swedish_ci

[Jeff Mackler]

Retried license, no luck.

[Victor]

This reply is private.

[Jeff Mackler]

This reply is private.

[Victor]

This reply is private.

[Jeff Mackler]

This is getting ridiculous. I’ve been repeatedly promised fixes to my initial bug, but still not fixed. I’ve since discovered several other bugs, and nothing. I clearly bought a plugin that is not ready for production. What is the status?

[Victor]

This reply is private.

[Jeff Mackler]

Still no solutions? Another week lost? Are you going to offer me more discounts on future purchases? Seems useless when the first purchase doesn’t work.

[Victor]

Hi Jeff,

Thanks for the patience here and sorry for the frustration so far.

Let me give you an update on the current status of the issues.

The bugfix for the descriptions missing issue has already passed QA and is now pending smoketest. This is intended to be released in next week’s EA server deployment.

We have been doing extensive tests on the scheduled imports issue, but we cannot reproduce the issue unfortunately which makes it difficult to work on a fix for it. Using the database dump of one of our customer we could pint-point a side issue which fix can help with the issue (this patch was released in the hotfix). If you are still experiencing difficulties with Scheduled Imports, the next step would be to have a new database dump of the site with the issues so we can inspect it and try to find the culprit (be sure to mark the reply as private if you send the dump).

To re-test this on your site, follow these steps:
– Update The Events Calendar to the latest version 4.5.12.2.
– Delete one of the scheduled imports.
– Re-create the scheduled import and monitor the results in the History tab.

I truly hope this helps, but if not we will firmly continue to help.

Best,
Victor

[Victor]

Hi Jeff!

Just wanted to share with you that a new release for the Event Aggregator server is out including a fix for the “descriptions missing” issue.

No action is needed on your end as this is all on our server side of things, but as always, we recommend you update to the latest versions of our plugins.

Please try it out and let us know if the fix works for your site.

Thanks,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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