[Victor]

I just wanted to share that this issue was fixed in our latest maintenance release (for the Week of 18 September 2017)

Find out more about this release → https://theeventscalendar.com/maintenance-release-week-18-september-2017/

Please don’t hesitate to open a new topic if you encounter any other issue.

Thanks,
Victor

[Victor]

I just wanted to share that this issue was fixed in our latest maintenance release (for the Week of 18 September 2017)

Find out more about this release → https://theeventscalendar.com/maintenance-release-week-18-september-2017/

Please don’t hesitate to open a new topic if you encounter any other issue.

Thanks,
Victor

[Victor]

Hi Charles,

Just wanted to share with you that a new maintenance release (for the Week of 18 September 2017) is out, including a fix for the issue where import previews wouldn’t pull up events for Facebook sources with lots of events in it.

Find out more about this release → https://theeventscalendar.com/maintenance-release-week-18-september-2017/

We believe this bug was the cause of your issues, so please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Victor]

Hi Marcy!

Just wanted to share with you that a new maintenance release (for the Week of 18 September 2017) is out, including a fix for the issue where you couldn’t select events from different pages to import. 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-week-18-september-2017/

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Victor]

Hi Nick!

Just wanted to share with you that a new maintenance release (for the Week of 18 September 2017) is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-week-18-september-2017/

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Victor]

Hi Mark,

Thanks for coming back with your system information.

I don’t see anything strange in it that would indicate something is not working, so this could be related to a theme or plugin conflict. I’d suggest you continue with the testing for conflicts guide as I pointed out before, so we can narrow the problem down.

Let me know how that goes and if you have other questions.

Thanks,
Victor

[Victor]

Hi Jo,

Sorry I misunderstood that in the first place. I didn’t noticed that was our plugin.

So here is a code snippet you can place in your functions.php file to change the PayPal Split Payments title:

https://gist.github.com/vicskf/89c9c73484c068c86cee9267a672ffd3

Let me know if it works for you.

Apart from that, are you having trouble with setting up the built in PayPal Split Payment method? Let me know about it so I can further help you.

When coming back, please share your system info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Best,
Victor

[Victor]

This reply is private.

[Victor]

Hi David,

Thanks for clearing that out.

The plugin I suggest does state to have an option to “auto-complete paid orders that only contain products marked as virtual (without being marked “downloadable”).”

So, if your virtual books are also downloadable products, you can opt to not auto-complete orders for those.

On the other hand, if your books are only virtual products, then the WooCommerce Order Status Control is not an option for your specific scenario.

We used to have an option to autocomplete our orders, which was not fully working as expected depending on the payment gateway. As WooCommerce handles all of the orders processes, we decided to not interfere and instead added the options to choose for when attendee records should be generated depending on order status.

I guess another option would be to create some custom coding to complete orders that only have our tickets. You could use the following snippet as a reference > https://docs.woocommerce.com/document/automatically-complete-orders/ but bear in mind this might create a conflict with some payment gateways too.

I hope that helps to some extent. Feel free to ask any questions you might have.

Best,
Victor

[Victor]

Hi Matt,

That is strange. Yes, it should work out of the box once installed and activated.

Having a closer inspection to your system information I can see you are using older versions of our plugins, so there is a chance this is the problem.

Please update to the latest versions of our plugins and see if it works. You can download the latest versions of our plugins by logging into your account and going to your downloads page.

We always suggest to setup a dev/staging site so you can test things out and make all plugins, theme and WordPress core updates without disrupting the live site. Once you make sure things work as expected, you can reproduce this in the live site.

We also suggest you make a full backup of your site, both database and files, so in case something breaks you can always restore your site.

Let us know how it goes and if you have any questions.

Best,
Victor

[Victor]

Hi Kari,

Thanks for trying that out and letting us know.

If the Essential grid was disabled and the shortcodes are still not working, then this could be a conflict with other plugins or theme. So, to narrow the problem down please go through the steps provided in the testing for conflicts guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Let us know if you find a conflicting theme/plugin so we can run some tests to find the source of the problem.

 

We suggest you setup a dev/staging site so you can make all these tests without disrupting the live site. We also encourage to make a full backup of your site, both database and files so in case something goes wrong you can always restore your site.

Also, could you please share a link to the page where you are seeing the shortcodes not working? We’ll have a closer inspection to see if we can spot anything.

Let us know how it goes.

Thanks,
Victor

[Victor]

Hello Diane!

Just wanted to share with you that a new maintenance release (for the Week of 18 September 2017) is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-week-18-september-2017/

Please update the plugins and see if the fix works for your site. Don’t hesitate to open a new topic if anything comes up.

Best,
Victor

[Victor]

Hi Shamsi!

Just wanted to share with you that a new maintenance release (for the Week of 18 September 2017) which implements a way to include numerically named categories on the CSV import, by adding a flag ‘%n’ on the category fields that you want to create if the Numeric ID doesn’t exist.

Developers can change which is the flag by using the ‘tribe_aggregator_csv_category_numeric_name_flag’ filter hook

Find out more about this release → https://theeventscalendar.com/maintenance-release-week-18-september-2017/

Please update the plugins and let us know if this works out for you, and don’t hesitate to ask any questions about it.

Best,
Victor

[Victor]

Hi Hanns!

Just wanted to share with you that a new release for the Event Aggregator server is out including a fix for this issue 🙂

We truly appreciate your patience with this.

No action is needed on your end as this is all on our server side of things, but as always, we recommend you update to the latest versions of our plugins.

Please try it out and let us know if the fix works for your site.

Best,
Victor

[Victor]

This reply is private.

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