Event Tickets Plus high run time

[LEO Only]

Why is Event Tickets Plus run time so high?

Plugin list:
===========================================
P3 (Plugin Performance Profiler) – 0.0601 sec – 0.95% BulletProof Security – 0.0458 sec – 0.72% Child Theme Configurator – 0.1854 sec – 2.91% Page Security & Membership – 0.0289 sec – 0.45% Customize Login Image – 0.0053 sec – 0.08% Divi Builder – 0.0876 sec – 1.38% EZP Maintenance Mode – 0.0049 sec – 0.08% Elegant Themes Support – 0.0028 sec – 0.04% Elegant Themes Updater – 0.2317 sec – 3.64% Event Tickets Plus – 2.8069 sec – 44.11% Event Tickets – 0.0222 sec – 0.35% Form Maker Pro – 0.0081 sec – 0.13% Google Analytics Dashboard For Wp – 0.0195 sec – 0.31% iframe – 0.0009 sec – 0.01% Photo Gallery – 0.0838 sec – 1.32% Quick Pagepost Redirect Plugin – 0.0130 sec – 0.20% Regenerate Thumbnails – 0.0035 sec – 0.06% Table Rate Shipping For Woocommerce – 0.0069 sec – 0.11% The Events Calendar – 1.3791 sec – 21.67% TinyMCE Advanced – 0.0022 sec – 0.03% UpdraftPlus – Backup/Restore – 0.0223 sec – 0.35% User Role Editor – 0.0327 sec – 0.51%
W3 Total Cache – 0.0519 sec – 0.82%
WooCommerce – Social Login – 0.0441 sec – 0.69% WooCommerce Stripe Gateway – 0.0265 sec – 0.42% WooCommerce Order Status Manager – 0.0334 sec – 0.52% Woocommerce Partial Orders – 0.0055 sec – 0.09% WooCommerce Product Add-ons – 0.0088 sec – 0.14% WooCommerce Product Archive Customiser – 0.0088 sec – 0.14% Woocommerce Store Exporter Deluxe – 0.0497 sec – 0.78% WooCommerce – 0.7201 sec – 11.32% WooCommerce Helper – 0.0071 sec – 0.11% Wordfence Security – 0.2026 sec – 3.18% Wp Email Smtp – 0.0007 sec – 0.01% WP-Members Logged In Menus – 0.0040 sec – 0.06% Wp Members Userstats – 0.0014 sec – 0.02% WP-Members – 0.0370 sec – 0.58% Wp Support Plus Responsive Ticket System – 0.0124 sec – 0.20% WP Support Plus Export Ticket Add-On – 0.0018 sec – 0.03% WP Support Plus Woocommerce Add-On – 0.0027 sec – 0.04% WP Support Plus Email Pipe – 0.0045 sec – 0.07% Yith Woocommerce Added To Cart Popup Premium – 0.0493 sec – 0.78% Yith Woocommerce Auctions Premium – 0.0366 sec – 0.58%

[Victor]

 

Hi Craig!

Thanks for reaching out to us! 🙂 Let me try and help you with this.

I ran some tests in your site with gtmetrix and in general I can say you are experiencing some performance issues.

I see you’re using the P3 profiler to get the data. P3 Profiler is probably not the best way to get an accurate view of the overall performance on your site. Its auto scan randomly selects some archive/tag pages and then tests them. It calls this the average for the site. Thus plugins which add lots of posts can be punished because it is more likely to include posts from that plugin.

There is a good article George put up here that groups a set of developer plugins. I like using Query Monitor because it’s more granular than P3 and gives more detailed information, specially for database queries.

We have a great article that will get you started on Performance Considerations you should know about. After that, if you decide to implement a caching system then you can move to these articles: Caching: What, when and how and Caching month view HTML in transients

I hope this helps and let me know if you have other questions.

Cheers,
Victor

[LEO Only]

Hello Victor, and thank you for the reply. I will read all of the references you posted. In the meantime, I have downloaded the plugin you referenced, and it still finds this:

Slow Database Queries (above 0.05s)Query Caller Component Rows Time
SELECT comment_approved, COUNT( * ) AS num_comments
FROM wp_comments
WHERE comment_type != “tribe-ea-error”
GROUP BY comment_approved

Tribe__Events__Aggregator__Errors->remove_error_comments_from_wp_counts()
wp-content/plugins/the-events-calendar/src/Tribe/Aggregator/Errors.php:187

Plugin: the-events-calendar 1 0.1039

It is still one of two plugins causing some issue.

Nick

[LEO Only]

Another:

Strict (Suppressed) call_user_func_array() expects parameter 1 to be a valid callback, non-static method WP_Feed_Cache::create() should not be called statically 3 wp-includes/SimplePie/Registry.php:215 SimplePie_Registry->call()
wp-includes/class-simplepie.php:1313
SimplePie->init()
wp-includes/feed.php:703
fetch_feed()
wp-includes/widgets.php:1226
wp_widget_rss_output()
wp-content/plugins/the-events-calendar/src/Tribe/Main.php:3874
Tribe__Events__Main->outputDashboardWidget()
Unknown location
do_meta_boxes()
wp-admin/includes/dashboard.php:218
wp_dashboard()
wp-admin/index.php:135 Plugin: the-events-calendar

[Victor]

Hi Nick!

Thanks for coming back with all that information.

I reached out to the team so I could have a second opinion on this issues you mention.

The first issue seems to be a database query call from Event Aggregator. As you don’t own an Event Aggregator license, we think it is not supposed to be there. So I will log a report about this so the dev team will see if there is something that needs to get adjusted. I will let you know as soon as I have feedback on this.

Regarding the second issue, we think this could be an isolated event so I wouldn’t worry too much about it. It’s probably safe to disregard.

Could you please share with us your sys info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks,
Victor

[LEO Only]

Thanks for the reply. Any update?

[Victor]

Hi Nick!

Thanks for coming back.

I have logged a ticket for the Event Aggregator query and it will be taken into account by the dev team in a future release cycle and we will let you know when there is a resolution for it.

Bear in mind this is the first report on this issue and can’t yet state if it is actually an error. While we do think it is strange the query is showing, I don’t believe this can be the cause of a considerable slowdown in performance.

I do think that having access to your system info would give the dev team more information to run tests based on your settings and see if there is anything strange with it.

Let me know if you have other questions. 🙂

Best,
Victor

[Victor]

Hi Nick!

Just wanted to share with you that a new maintenance release (for the Week of 18 September 2017) is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-week-18-september-2017/

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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