[Victor]

Hi Joseph!

Thanks for reaching out to us! Let me help you with this topic.

Could you please share with us (in a private reply if you’d like) the calendar URL from where you are trying to import from? We’ll run some tests with it on our end and see if we can reproduce the issue.

Also, when coming back please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks,
Victor

[Victor]

Hi Brandon!

I’m sorry you are experiencing that error. Let me help you troubleshoot that.

Could you please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if there are any other errors related to the one you are getting.

Try going to Events > Help and under Event Log choose Disabled for logging level. Do you get the errror after that? let us know.

Thanks,
Victor

[Victor]

Hi Ben!

Thanks for following up with this.

I’m sorry it’s still not working for you. I will notify the devs about it so they can take another look at this and we’ll get back to you.

In the meantime, could you please confirm this is still happening when switching to a default theme like twenty seventeen?

Thanks,
Victor

[Victor]

Hi Sarah!

Thanks for following up with this.

Sorry I misunderstood your situation. I can now understand that you were referring to the attendees list in the front end of the event.

I made a few tests and could reproduce this issue you are having. It turns out to be a small bug that causes to still fetch old attendees after being deleted, when showing the list of attendees in the event.

This is a caching issue that occurs only when deleting an attendee and will show the right information when new attendees are registered for the event, without affecting your attendees/orders process.

I have logged a bug report for this issue so it can be addressed in a future maintenance release of our plugins.

I will set this thread to “Pending fix” and link it to the report so we can let you know once a bugfix is released.

I apologise for this inconvenience and we’d appreciate your patience.

Do let me know if you have any follow up questions in the meantime.

Best,
Victor

[Victor]

Hi Shane!

Thanks for coming back with all that information.

It seems now you are already using the latest version, so no need to perform any further action.

If you changed 10 of your imports to run every 30 minutes you will be hitting your 100 imports limit for your license. You can learn more about it here > https://theeventscalendar.com/knowledgebase/event-aggregators-import-limits-work/. So you should edit those scheduled imports to accommodate for 100 imports per day.

Could you please go to your wp-admin > Events > Help and send us a screenshot of the Event Aggregator System Status panel?

What happens if you go to Events > Import > Scheduled Imports tab and manually run one of those failing imports? Does it work? Let us know about it.

Thanks,
Victor

[Victor]

Glad to know it worked out for you! Thanks for letting us know.

I’ll close this now, but feel free to open a new topic if anything comes up and we’d be happy to help.

Cheers,
Victor

[Victor]

Hi Daniel,

I’m sorry if that was confusing. Let me clear that out.

The filters I mentioned are to manipulate the clean up old recurring events query, which uses the number of months in the settings you first mentioned > https://theeventscalendar.com/knowledgebase/pro-recurring-events/#longterm

It does affect how many old instances for a recurring event show up, because it deletes the old instances. But I now realize that won’t help much if you are looking to limit the number of instances in the future.

I would have to change the submission form to allow for doubles. Correct?

I’m not sure what you mean by this. Can you give me an example of why you would have to do that?

If you want to show only the first upcoming instance for a recurring event, you can try enabling this setting > https://theeventscalendar.com/knowledgebase/pro-recurring-events/#display that allows you to hide from list-style views all but the first upcoming event in each sequence. This applies to all recurring events. Does it work for your particular case? Let me know.

Best,
Victor

[Victor]

This reply is private.

[Victor]

You are welcome! 🙂

I see you marked this “Resolved”, but as I said before I’ll leave this open so others can chime in and you can also post any findings of your own.

Cheers,
Victor

[Victor]

Hi Christina!

Thanks for following up with this.

It’s good to know the license message no longer appears. The update package is not available message could be a glitch somehow. Are you having similar issues while trying to update other plugins for your site?

Please note that you can always perform a manual update by following the steps in this guide > https://theeventscalendar.com/knowledgebase/manual-updates/. Let me know if you have any follow up questions about this matter.

Regarding the recurring event issue, this could be related to the permalinks. A common fix is to “flush” your permalinks by going to Settings > Permalinks and simply clicking the Save Changes button. Does it work after this?

If it doesn’t, then it can be related to a theme or plugin conflict, so to narrow the problem down please go through the steps provided in the testing for conflicts guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let us know what you find in the process.

Before testing for conflicts, you should make sure to update to the latest versions of our plugins. We always suggest to setup a dev/staging site so you can test things out and make all plugins, theme and WordPress core updates without disrupting the live site.

Let us know how it goes.

Thanks,
Victor

[Victor]

Hi Ryan!

I’m sorry to hear you can’t update the plugins.

Unfortunately, we can only give support for the latest versions of our plugins. Still, I tried running some tests on my own installation and could not reproduce the behaviour you are getting, so it might be a conflict somewhere.

It could be a theme or plugin conflict, for which we recommend going through our testing for conflicts guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

I’m not sure what modifications you made to the plugin itself, but it may be taking part in this issue as well. So, in addition to testing for conflicts it would be a good idea to set up a dev/staging site where you could install our plugins latest versions, using a default theme like twenty seventeen and see if you can reproduce the issue. If you can, then let us know about it so we can start from there.

Let us know how it goes.

Best,
Victor

[Victor]

Hi Clinton!

Let me help you with this topic.

First, let me point you to the following article that explains how you can use one license for Live and Staging/Dev sites > https://theeventscalendar.com/knowledgebase/using-one-license-live-dev-sites/

Your site staging1.waterbirth.org will not be recognized by our system as a staging site, so moving your license back and forth is one way to make it work.

Please note that not having a license in your staging site won’t reduce any functionality of it. You will just loose the automatic updates, which you can always get directly from your downloads page and perform a manual update.

Please let me know if you have any follow up questions.

Best,
Victor

[Victor]

Hi Marcy!

Event Aggregator does not currently supports importing recurring events. It still imports an iCal series of recurring events as individual events, not as a recurrence series. So, you should be able to see them in the preview.

Could you please share with us the .ics file you are trying to import from? We’ll run some tests on our end and have a look at what might be wrong.

Thanks,
Victor

[Victor]

Hey Sean!

Glad to know it works for you! Thanks for letting me know about it.

I’ll go ahead and close this now, but feel free to open a new topic if anything comes up.

Cheers,
Victor

[Victor]

Hi Sarah!

Thanks for getting in touch with us! I’d be happy to help you with this topic.

There is a way to delete an attendee by going to the attendees page. You can learn how to Refund or cancel tickets order here > https://theeventscalendar.com/knowledgebase/refund-cancel-tickets-order/

In addition to that, let me point you to a couple of other interesting articles:

• Tickets: Managing Your Orders and Attendees
• WooCommerce-Specific Ticket Settings

I hope it helps! Let me know if you have other questions.

Best,
Victor

[Author]

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