How to completely delete an attendee?

[Sarah Close]

I have seen a few similar posts on this but no real answer. I ran a test purchase on an event and recorded an attendee named Test Tester. (Just for test purposes. 😉 This went well. Now I need to delete this fake attendee. I tried deleting the order, deleting the user, deleting everything I could find relating to the purchase of this ticket. However, the event still shows one attendee… Test Tester. Obviously, I don’t want it there. There needs to be a way to completely delete a record of a purchase (I’ve added my vote to a similar feature request, hoping that will be implemented). I don’t want this to show a record of people who a) aren’t real and b) aren’t attending. I need to make the front & back ends of this be completely idiot proof for the volunteers who will be managing the events.

I am assuming there is at least a way to clear this transaction from the database? Hopefully? Now that I know what will happen, I will create a test event & test on that, and then just delete the event altogether when I need to be done with it. In the meantime, can you let me know if there’s a way to delete this Test Tester from existence?

Thank you!

[Victor]

Hi Sarah!

Thanks for getting in touch with us! I’d be happy to help you with this topic.

There is a way to delete an attendee by going to the attendees page. You can learn how to Refund or cancel tickets order here > https://theeventscalendar.com/knowledgebase/refund-cancel-tickets-order/

In addition to that, let me point you to a couple of other interesting articles:

• Tickets: Managing Your Orders and Attendees
• WooCommerce-Specific Ticket Settings

I hope it helps! Let me know if you have other questions.

Best,
Victor

[Sarah Close]

Thanks for the response. That is helpful – except when I go to manage
attendees, there is nothing listed there anymore. I deleted the order
and everything, like I mentioned before. I went back and restored the
order thru WooCommerce but nothing shows up in the Attendees area of the
event on the back end. I just see the attendee in the list on the actual
event page & I also see the “cancelled” listing. But on the back
end…no attendee. So I think there needs to be some kind of hard erase
of the data somewhere, unless I’m missing something else.

Thanks!

[Victor]

Hi Sarah!

Thanks for following up with this.

Sorry I misunderstood your situation. I can now understand that you were referring to the attendees list in the front end of the event.

I made a few tests and could reproduce this issue you are having. It turns out to be a small bug that causes to still fetch old attendees after being deleted, when showing the list of attendees in the event.

This is a caching issue that occurs only when deleting an attendee and will show the right information when new attendees are registered for the event, without affecting your attendees/orders process.

I have logged a bug report for this issue so it can be addressed in a future maintenance release of our plugins.

I will set this thread to “Pending fix” and link it to the report so we can let you know once a bugfix is released.

I apologise for this inconvenience and we’d appreciate your patience.

Do let me know if you have any follow up questions in the meantime.

Best,
Victor

[Victor]

Hi Sarah!

Just wanted to let you know that we’ve found this bug is no longer present in our latest versions of our plugins.

Please make sure you are using the latest versions of our plugins and let us know if it works for your site. Remember you can always download our plugins from your downloads page > https://theeventscalendar.com/my-account/downloads/

Thanks,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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