TICKETS NO LONGER PROCESSING

[E.A. Gray]

We are averaging about 200 ticket sales a day since September 13th and about 4 days ago all the tickets that were confirmed as paid either got canceled or stuck in pending payment. When I check PayPal the payment when thru but it’s not updating confirming the payment on the ticket orders.

We have to manually verify about 200 ticket orders a day and change them to complete.

[Victor]

Hi There!

I’m sorry you are experiencing that issue. Let me try to help you with this.

The ticket order statuses are all managed by WooCommerce and the Paypal IPN system.

We can definitely leave this open and see if any other members of the community have advice they can offer up.

However, I would see this as a WooCommerce issue and advise you make use of their support channels if you need further support on this one.

I’ve found the following information that can help you solve those issues > https://docs.woocommerce.com/document/paypal-standard/#section-20

Let me know if there is anything else I can help you with.

Best,
Victor

[E.A. Gray]

Thank you!

[Victor]

You are welcome! 🙂

I see you marked this “Resolved”, but as I said before I’ll leave this open so others can chime in and you can also post any findings of your own.

Cheers,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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