Event Aggregator Not Importing Properly After Updating

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  • #1359615
    Brandon Stiner
    Participant

    Events >> Import

    Here’s the error message we are receiving:

    Fatal error: Call to a member function log() on null in /home/explorecoffey/www/www/wp-content/plugins/the-events-calendar/common/src/Tribe/Log.php on line 173

    #1360625
    Victor
    Keymaster

    Hi Brandon!

    I’m sorry you are experiencing that error. Let me help you troubleshoot that.

    Could you please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

    After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if there are any other errors related to the one you are getting.

    Try going to Events > Help and under Event Log choose Disabled for logging level. Do you get the errror after that? let us know.

    Thanks,
    Victor

    #1360629
    Brandon Stiner
    Participant

    Hi Victor,

    I’ve received the following when I selected ‘Download Log’.

    Fatal error: Call to a member function use_log() on null in /home/explorecoffey/www/www/wp-content/plugins/the-events-calendar/common/src/Tribe/Log/Admin.php on line 231

    See screenshot… it’s on full debug and I tried disabled. Same error message either way.

    #1361303
    Victor
    Keymaster

    Hi Brandon,

    Thanks for following up with this.

    We have unfortunately been able to identify a possible bug that would cause this error.

    I have created a bug report for this to be addressed in our next maintenance release of our plugins and it’s already assigned to one of our developers.

    After disabling the log you mention to also get the fatal error. Is this error the last one you mention?

    Do you still experience the fatal error in Events > Import after disabling the log? Please let us know so I can also flag this in the report and see if we can come up with a workaround in the meantime.

    I apologise for this inconvenience and we’d appreciate your patience.

    Best,
    Victor

    #1361310
    Brandon Stiner
    Participant

    If after disabling the log I still receive the error message.

    #1361464
    Victor
    Keymaster

    Hi Brandon!

    Thanks for confirming that.

    Yikes! I’m sorry you still get the error. I have flagged this to the developer assigned to the ticket to see if we can come up with a workaround for this while it’s being addressed.

    I will get back to you as soon as I have something.

    Please hang in there.

    Thanks,
    Victor

    #1364624
    Brandon Stiner
    Participant

    We’re still dead in the water.
    Do you have any ETA on fix?
    Thank you.

    #1364878
    Victor
    Keymaster

    Hi Brandon!

    I’ve just checked the report and it seems a fix has already been made by one of our developers and is scheduled to be released in our next maintenance release this week.

    My apologies once again for this inconvenience. I will make sure we notify you as soon as it’s released so you can try it out.

    Please hang in there.

    Thanks,
    Victor

    #1364917
    Brandon Stiner
    Participant

    Thank you for the update!

    #1365095
    Victor
    Keymaster

    You’re welcome Brandon. We’ll keep you posted

    #1366756
    Victor
    Keymaster

    Hi Brandon!

    Just wanted to share with you that a new maintenance release (for the Week of 16 October 2017) is out, including a fix for this issue 🙂

    Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-16-october-2017/

    Please update the plugins and let us know if the fix works for your site.

    Best,
    Victor

    #1366943
    Brandon Stiner
    Participant

    Awesome!! The update has resolved our issue.
    Thank you again!

    #1367500
    Victor
    Keymaster

    Hey Brandon!

    Glad to know it worked out for you! Thanks for letting us know about it.

    I’ll close this now, but feel free to open a new topic if anything comes up and we’d be happy to help 🙂

    Cheers,
    Victor

Viewing 13 posts - 1 through 13 (of 13 total)
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