[Victor]

Hi Paula!

Glad to know you could solve the problem! Thanks for following up to let us know about it.

Please don’t hesitate to open a new topic if anything comes up and we’d be happy to help

Best,
Victor

[Victor]

Hi Kerry!

Thanks for getting in touch with us. Let me help you with that issue.

Could you please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

Thanks,
Victor

[Victor]

Hi Mark!

Thanks for getting in touch with us! Let me help you with this topic.

Event Aggregator uses the Facebook API to fetch the events, so that should not be a problem. If you experience that some events in the future are not being fetched, then you might want to check the import limit settings by going to Events > Settings > Imports tab and adjust them to fit your needs.

Does it help you import the events you need? If you still experience issues with this, please share with us the Facebook URL where you are trying to import from and point us out to the events that are not getting imported.

Thanks,
Victor

[Victor]

Hi Rob!

Thanks for getting in touch! Let me help you with this topic.

We have an article that gives a few code examples you can use to make the community add event fields required here > https://theeventscalendar.com/knowledgebase/required-fields-for-events-submission-form/

If you want to make the image required, you could try using the following code snippet:

add_filter( 'tribe_events_community_required_fields', 'my_community_required_fields', 10, 1 );

function my_community_required_fields( $fields ) {

if ( ! is_array( $fields ) ) {
return $fields;
}

$fields[] = 'event_image';

return $fields;
}

If you also want to add custom text to the image box, you can achieve that using one of the methods described in our themer’s guide > https://theeventscalendar.com/knowledgebase/themers-guide/. You might want to have a look at the image.php template file located at /wp-content/plugins/the-events-calendar-community-events/src/views/community/modules/ 

I hope it helps! Let me know if you have any follow up questions.

Best,
Victor

[Victor]

This reply is private.

[Victor]

Hi Shane!

Thanks so much for your cooperation so far.

It looks like your EA license is active and properly working for your site.

Manual or One-time imports should not be a problem, but scheduled imports could be failing due to how many simultaneous imports you are running.

You mentioned running 10 imports at the same time, so could you please try editing your scheduled imports so that your site does not run more than 5 scheduled imports at the same time? This will likely help to prevent how many failed imports you experience, specially if the import sources have many events.

Please let us know the progress of your scheduled imports.

Thanks,
Victor

[Victor]

This reply is private.

[Victor]

Hi Brandon,

Thanks for following up with this.

We have unfortunately been able to identify a possible bug that would cause this error.

I have created a bug report for this to be addressed in our next maintenance release of our plugins and it’s already assigned to one of our developers.

After disabling the log you mention to also get the fatal error. Is this error the last one you mention?

Do you still experience the fatal error in Events > Import after disabling the log? Please let us know so I can also flag this in the report and see if we can come up with a workaround in the meantime.

I apologise for this inconvenience and we’d appreciate your patience.

Best,
Victor

[Victor]

This reply is private.

[Victor]

Hello Christopher!

Just wanted to follow up with this to let you know about the updates.

We’ve been reviewing the report for the Lat/Long issue you were having while importing venues via a CSV file and it seems I missed to find out that this is only possible with The Events Calendar PRO plugin activated.

If you have Events Calendar PRO installed and activated, you should be able to import the Venue Latitude, Venue Longitude and Venue Overwrite Coordinates fields. Please note that the Venue Overwrite Coordinates field will accept 1 and 0 values for the CSV import.

Could you please confirm that you see those fields available when importing from CSV? Let us know about it.

Thanks,
Victor

[Victor]

This reply is private.

[Victor]

Hi Justin!

Thanks for following up with this.

It’s good to know you could solve the front-end loading issue for the calendar.

The Month Caching or the WP Super Cache does not improve the wp-admin performance, so I suspect the recurring events could be fine and editing them could be hitting the max_execution_time again. Specially if you say those recurring events show fine in the frontend (which indicates they are not broken).

One thing you could try is recreating exactly one of those recurring events you are having the issue with, and see if you can edit it after. I know recurring events that have many exclusions require more resources to be loaded.

If you can’t edit that new recurring event, then I’m mostly sure it’s performance related, so I would recommend you first get in touch with your hosting provider to let them know about your issue and ask them if they can provide a report for your site’s resources consumption.

 

Another thing you could ask them is to switch to a higher version of PHP. We recommend PHP version 7.0, because it is much more efficient in terms of performance.

Let me know how that goes.

Thanks,
Victor

[Victor]

Hi Nancy!

Thank you for the kind words! I’m super happy I could be of help here 🙂

It seems you are all set up with this, so I’ll go ahead and close this thread. Don’t hesitate to open a new topic if anything comes up and we’d be happy to assist.

Have a great weekend!
Victor

[Victor]

Hi Michael!

Thanks for taking your time to report this and for the detailed explanation.

After making a few tests on my own local installation, I found out that the only orders with order status “Refunded” will be taken into account for when accounting for the completed total.

It seems that only full refunded orders will auto change its status to “Refunded”, while partial refunds won’t change its status, thus not reducing this refund from the Completed amount in the event orders.

Can you confirm this is the same problem you are experiencing?

I think this behaviour might cause some confusion, so I will reach out to the team to have a second opinion and will get back to you.

Feel free to also give us your feedback on this matter.

Thanks,
Victor

[Victor]

Hi Tim!

I’m sorry you are experiencing that issue. Let me help you with the troubleshooting.

I tried making a template override of the default-template.php file and it works for me, so there might be some conflict with your site.

It seems strange that the changes you make via FTP are not taking effect in your site. I do notice that your shared your system information for a site at a different url than the one you have your active license in. Could you please verify that you are making the template override inside your active theme for the site you intend to?

If you still experience the issue, please share with us (in a private reply) the system information for the site you currently have the issue in.

Let us know how it goes.

Thanks,
Victor

[Author]

Posts