Help Desk

Import errors with scheduled Facebook page imports

  • Posts: 16 Topics: 4
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    Hi TEC team

    I’ve recently purchased licence keys for TEC Pro and EA and all appeared to be working well with 3 or so scheduled Facebook page imports. I’ve since added many more (87) to run daily, but almost all the imports are receiving errors. Yesterday the error was mostly ‘Import failed’ and today it’s mostly ‘Import failed: the import being fetched is not queued up for importing. Please try the import again.’

    A few points that may/may not help since I see others are having similar problems; I was using TEC & EA on a single WordPress site for testing. I then cloned that site using the Cloudways application clone tool (Digital Ocean is my hosting via Cloudways) and then converted that cloned site into a WP multisite top-level site. I then created a sub-site and activated all the TCS plugins and licence keys. In the ‘Settings>Imports’ on the other two sites, I ticked the ‘Disable Event Aggregator imports’ and also believe I deleted the existing scheduled imports just to be sure. In the process, I’ve also changed domains. Not sure if any of it is relevant but including just in case.

    The only other thing I notice is that most of the imports are scheduled at exactly the same time, down to the minute in some cases.

    Please help as I can’t use your product right now!

    Thanks
    Shane

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    PLEASE LEAVE FOR SUPPORT
    Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/facebook-events-not-importing-to-aggregator/

    Posts: 16 Topics: 4
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    Posts: 6228 Topics: 17
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    Hi Shane!

    Thanks for reaching out to us! I’m sorry you are experiencing those issues with the Event Aggregator. Let me try to help you with this.

    We’ve just released a new version of The Events Calendar where we fixed an issue that would prevent Event Aggregator scheduled imports from running. So, please make sure to update to the latest version and see if it solves your issue.

    Thanks for reporting the system information error message. I will flag this to the team to see if your WordPress installation path could be an issue here.

    Let us know how it goes.

    Thanks,
    Victor

     

    Posts: 16 Topics: 4
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    Hi Victor

    Thanks for advising. I have updated but the problem still exists. Please advise if there is anything I need to do to ensure the update has been successfully applied, e.g. reinstall plugins etc.

    I notice others are reporting the same/similar error:

    https://theeventscalendar.com/support/forums/topic/scheduled-imports-not-working-9/
    https://theeventscalendar.com/support/forums/topic/scheduled-imports-are-not-running/

    The strange part about the errors is that the failed imports seem completely random. Last night I changed 10 of the scheduled imports to run every 30 mins instead of daily. After checking the history this morning, it seemed the events were successfully importing every second run … but after checking further, you can see the N o w h e r e entry only successfully imported 1 out of 4 times, so even that is not the case.

    I also noticed that logging into wp-admin seems to trigger the scheduled imports to run (particularly noticeable on the daily schedule), as typically when I check the history the imports are listed as ‘1 min ago’.

    See screenshots for a sample of the 10 events I ran overnight. All have the error ‘Import failed: the import being fetched is not queued up for importing. Please try the import again.’

    Please help!

    Posts: 16 Topics: 4
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    FYI I tried scheduling 5 brand new FB page URLs that I haven’t used before as a test – same inconsistency and errors, see screenshot.

    Posts: 6228 Topics: 17
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    Hi Shane!

    Thanks for coming back with all that information.

    It seems now you are already using the latest version, so no need to perform any further action.

    If you changed 10 of your imports to run every 30 minutes you will be hitting your 100 imports limit for your license. You can learn more about it here > https://theeventscalendar.com/knowledgebase/event-aggregators-import-limits-work/. So you should edit those scheduled imports to accommodate for 100 imports per day.

    Could you please go to your wp-admin > Events > Help and send us a screenshot of the Event Aggregator System Status panel?

    What happens if you go to Events > Import > Scheduled Imports tab and manually run one of those failing imports? Does it work? Let us know about it.

    Thanks,
    Victor

    Posts: 16 Topics: 4
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    Hi Victor

    Yes, I understand the 100 per day limit, I have removed the 30 min runs.

    If I manually run one of the failed imports, it seems to work. I did get two items with an error ‘Import failed: Event Aggregator server has blocked your request. Please try your import again later or contact support to know why’ but I did run 10 items almost simultaneously so maybe it was just a load issue. I ran those two again and they worked fine.

    It appears to be the scheduled runs that are the issue.

    Thanks
    Shane

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    Posts: 6228 Topics: 17
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    Hi Shane!

    Thanks so much for your cooperation so far.

    It looks like your EA license is active and properly working for your site.

    Manual or One-time imports should not be a problem, but scheduled imports could be failing due to how many simultaneous imports you are running.

    You mentioned running 10 imports at the same time, so could you please try editing your scheduled imports so that your site does not run more than 5 scheduled imports at the same time? This will likely help to prevent how many failed imports you experience, specially if the import sources have many events.

    Please let us know the progress of your scheduled imports.

    Thanks,
    Victor

    Posts: 16 Topics: 4
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    Hi Victor

    Apologies for the delay in responding – I did try this, and have edited the import times to be varying times apart i.e. 1 minute, 30 mins etc but the same error occurs randomly (seems to be no consistency in terms of which imports succeed or fail):

    ‘Import failed: the import being fetched is not queued up for importing. Please try the import again.’

    Are others experiencing this same issue? I am keen to work with you to try and resolve as currently I need to manually run almost 100 imports each day, as the manual/one-time imports seem to work OK. I eventually would like to increase my EA licence and run 100+ imports which will make it even more time consuming.

    Please let me know what we can do.

    Thanks
    Shane

    Posts: 6228 Topics: 17
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    Hi Shane!

    Don’t worry about the delay in getting back to us. We are always here to help. Bear in mind that the thread will auto-close after a couple of weeks of inactivity.

    Thanks for making all those tests and for coming back with the results. I understand that some of your scheduled imports are able to run but some others throw the error message you mention. Could you please confirm this is the issue you are experiencing right now?

    We have a couple of other users that reported similar issues, but it’s difficult to determine if they are related as there are many different variables involved.

    Could you please send us a dump of your database in a private reply? It will allow us to have a closer inspection and run some tests with it to see if we can find the source of the problem.

    Thank you for your cooperation and patience so far.

    Best,
    Victor

    Posts: 16 Topics: 4
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    Hi Victor

    Yes, a few scheduled imports run successfully each time but the large majority fail with that error (see attached).

    One thing I have noticed is that when I save scheduled imports to run at a specific time, they do not always run at that time. Also, the manual imports I run appear in the history tab at a different time that I run them. e.g. I ran the manual imports around 8:57am local time yesterday (UTC+7) but when I check today, they are saved in the history at 1:57am which appears to be UTC+0 – not sure if this has any effect on the scheduled imports but given the error specifically mentions ‘not queued’ I wanted to let you know.

    See attached export options for DB – please advise if these settings are OK for the dump.

    Thanks
    Shane

    Posts: 6228 Topics: 17
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    Hi Shane!

    Thanks for following up with this.

    I don’t think the time difference is a problem in this case, but thanks for clearing that out.

    I think those setting are fine for the database export. Please send it to us in a private reply. If the file is too large, please use a third party service like Dropbox or Google drive to send it.

    Thanks,
    Victor

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    Posts: 6228 Topics: 17
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    This reply has been marked as private.
    Posts: 16 Topics: 4
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    This reply has been marked as private.
    Posts: 6228 Topics: 17
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    This reply has been marked as private.
    Posts: 6228 Topics: 17
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    Hello Shane!

    Just wanted to share with you that a new release for the Event Aggregator server is out including a fix for this issue.

    No action is needed on your end as this is all on our server side of things, but we do recommend you update to the latest version of The Events Calendar (currently 4.6.6)

    Please try it out and let us know if the fix works for your site.

    Best,
    Victor

    Posts: 16 Topics: 4
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    Hi Victor

    Thank you so much! Everything working on this end. Appreciate you following up consistently and providing excellent customer support.

    Cheers
    Shane

    Posts: 6228 Topics: 17
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    Hi Shane!

    Thanks so much for your kind words! I’m super glad everything is working fine as expected.

    We really appreciate your continued cooperation and patience while we worked on this.

    I will close this now, but feel free to open a new topic if anything comes up and we’ll be happy to help. 🙂

    Good luck!
    Victor

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