[Shelby]

Hey Nancy,

I’d be happy to help you out with this. 🙂

Could you tell me, what kinds of error messages you get when this happens? Having more specific information about this issue will help me better assist you and figure out what is going on. 🙂

Also, I see you’re currently not running the latest version of either TEC (free) or PRO. Would you update those for me so that I can help you troubleshoot with the latest versions please? 🙂

Best,

Shelby 🙂

[Shelby]

Hi there Richard/Samantha,

We can definitely re-issue your license key, or issue a refund. We handle these kinds of account questions via email. So please fill out the form on this page and choose “Trouble Accessing my Account” and Caroline should get you all squared away! 🙂

Thanks,

Shelby 🙂

[Shelby]

Hi Chris,

I’d love to help you out here. 🙂

Can you try something for me? Would you mind completely deleting the license key, uninstalling PRO and then downloading PRO again from your account dashboard, re-installing it, and re-inputting your license key for EA please?

Let’s get a fresh start and then we can work on it from there.

Cheers,

Shelby 🙂

[Shelby]

Hi there,

I’m happy to help you out with  this!

So I took a look at your site, and this appears to be an issue with your minification of CSS. If you can turn that off (at least for the calendar page) everything should work as expected. 🙂

Please let me know how that goes, and if you have any follow up questions!

Cheers,

Shelby 🙂

[Shelby]

Hi Bart,

Unfortunately these aren’t bugs, but rather, are limitations of trying to use a premium plugin  single site license on a single sub-site of a multisite in WordPress. 🙁 You can read more about that here.

As for release notes, you can check those out here under “Recent Release Notes.”

Hope this helps! Let me know if you have any follow up questions!

Best,

Shelby

[Shelby]

Hey James,

Thanks for reaching out, happy to help here! 🙂 This seems to be a styling issue, possibly a theme conflict.

1. I’d recommend first trying some of the other options under “Events>Settings>Display>Default stylesheet used for events templates.” See if one of the other settings solves your problem. (This is the easy fix.)

2. If that doesn’t help, test for conflicts to see if it is a problem with the theme or with one of your plugins.

Let me know how that goes, and we’ll work on it from there!

Cheers,
Shelby 🙂

[Shelby]

Hi Bob,

I’d be happy to answer your questions here:

1) print name badges for attendees as this is how we provide security at our conference.
Unfortunately, at this time, it’s not a built in option to generate name badges for events, but this change could be made with some customization. It should also be noted, that attendee information can be exported to have badges created through another program. I recommend checking out the following resources if you’d like to try making these changes yourself or to find someone to help out with this:

TEC Settings Overview (To check out the available options in the plugin)
Themer’s Guide (Help for making the changes yourself)
Customization Guide (Help finding help with making custom changes)
2) create a schedule that shows multiple workshops at the same time (typically 1 hour timeslots) throughout the day within one event. We sell access to the conference (ticket) and that allows access to any workshop during the 3 days of the conference.

You can create various workshop selections with ticket fieldsets, and users can see their selection/schedule by viewing their tickets on the website. More on that feature here. 🙂

Hope this answers your questions!

Best,

Shelby 🙂

[Shelby]

Hi Kelly,

I’m happy to answer these! 🙂

1) Can I remove ‘Tick if you’re booking for yourself’ on checkout?

Where are you seeing this? I don’t believe it’s a default option.

2) can customers create a login?

Yes! 🙂 You can force user registration in order to purchase tickets. More on that option here.

3) Can I alter the settings for abandoned cart stock levels?

Your stock will be unaffected by abandoned carts. 🙂
4) Can I customise emails with my logo, custom messages?

Unfortunately this isn’t a built in option at this time. 🙁
5) Can I create a check box on checkout so customer can confirm they agree to terms and conditions?

Yes, you can use our custom fields to create this. More on that here. 🙂
6) Can I use custom custom css? I need the site to have a black background and white text to match the theme of my website

Here is the information about custom styling our plugin.

 

I hope I’ve answered your questions! 🙂 Please let me know if you have any follow up questions or need any clarifications!

Best,

Shelby 🙂

[Shelby]

Hi there,

I’m happy to help out with this today! 🙂

I’d suggest just using Yoast SEO Plugin and their functionality for this (documented here). It will be the simplest solution to implement and reverse. 🙂

Let me know if you have follow up questions!

Best,

Shelby 🙂

[Shelby]

Hi there Mike,

I’m happy to help out. 🙂

I think you may find this new user primer helpful for setting things up. 🙂 If you work through that and still have issues with it looking the same, could you possibly send me a link or screenshot so I can be more helpful with assisting you in making the specific changes that you need?

As for the “Tickets” language dilemma, I think you may find Casey’s suggestions in this thread helpful.

Please let me know if you have any follow up questions or need further help!

Best,

Shelby 🙂

[Shelby]

Hi Michael,

Thanks for posting, I’m happy to help out here!

The license for Image Widget Plus is baked into the plugin. Can you let me know what functionality are you missing?

Thanks,

Shelby 🙂

[Shelby]

Hey Wade,

Thanks for posting, & I’m happy to help. 🙂

This kind of request would require some customization. We have some resources for doing that here. If you need to find someone to help with the customizations, we also have some tips for finding help here. Unfortunately though, this kind of a styling customization is outside the scope of the forum support provided here. We use this forum to answer questions and provide assistance regarding current features of our plugins, and field bug reports.

Hope this helps!

Thanks,

Shelby

[Shelby]

Apologies! Copying and pasting translations broke the link!

Here it is: https://theeventscalendar.com/contact/

Have a great weekend!

Shelby 🙂

[Shelby]

Hi Marianne,

First, thanks for taking these steps yourself, this is super helpful!

Second, my apologies. I had intended to link you to this plugin instead, which automatically generates code for you to insert into your template. I forgot that the one I originally linked to has some limitations when implementing on templates, outside of categories or post types.

You’ll use the “CWA Settings > Custom Widget Area” fill in the info for your Sidebar, click the “Create” button, and then click the “Get Code” link all the way on the right. If you need further help and German is more comfortable to communicate in, we do have a team member that speaks German and may be able to help out next week, so just let me know!

Best,

Shelby 🙂

[Shelby]

Hi Thomas,

Could you try changing your settings to:

Default view: “Week”

Default mobile view: “Day”

Let me know if that resolves the issue?

Best,

Shelby 🙂

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