[Shelby]

Hey Toby,

Thanks for reaching out, I’d love to help you out today. I have a few questions so that I can better assist you:

1. Are you completely up to date on our plugins?
2. Are these recurring events or all single events set to happen at the same location?

If you can answer those for me, we can hopefully get this squared away for you.

Thanks,

Shelby

[Shelby]

Hey Peter,

I was just asking for some extra information so that I can help you with your question. I need some additional details so I can see what’s going on and hopefully help you find a fix. I’ve laid out some more detailed instructions for you to get me the information I need below:

1. Log into your WordPress Dashboard and click on “Plugins” > “Install New” then search for the plugin I linked to earlier. Once you find it, click Install, and then Activate. Go back to the Dashboard. Click “Tools>RS System Diagnostic” then copy the information in the white box and paste it in your reply to me. This will tell me details about what plugins and themes you’re running, as well as versions of everything so that I can get a more whole picture.
2. Is there any way for you to send me a copy of what your yahoo customers receive? Maybe a screenshot or an email printed as a PDF? This will give me the information I need in regards to my second question from my previous reply.

Please send me this information so that I can better assist you with your customers who have Yahoo e-mail addresses not receiving their tickets.

 

Shelby

[Shelby]

Hey Stan,

I’ve read over the exchange, and I think I may have misunderstood you, based on what I’m reading now. You can, in fact, have other people submit their own events via the Community Events plugin. That’s not the same as assigning an organizer to an event in The Events Calendar PRO, which is where our wires got crossed.

I’d recommend looking over the documentation here about utilizing the user-submitted events feature, and let me know if you have any follow up questions.

 

Thanks,

Shelby

[Shelby]

Hi Peter,

Sorry you’re having trouble, but thanks for reaching out. In order to help you with this problem, I’ll need some more information:

1. System Information. There are plugins that allow you to get this easily, I recommend this one.
2. When you say that the ticket doesn’t display, are you referencing the QR code or more than just the QR code?

If you can get this info over, then I can start helping you sort this out. 🙂

 

Thanks,

Shelby

[Shelby]

Hi Stan,

First off, welcome to our forums! I’d love to help you out today. 🙂

If I understand correctly, it seems like you need help with 2 things:

1. You’d like to restrict organizers to be associated with only one venue.
2. You’d like to display pages for individual venues.

Regarding the first, there’s not a built in feature to do this. You can set the default organizer and the default venue, but restricting an organizer to only be associated with one venue would require some plugin customizations, which our support forums do not provide. If that’s something you’d like to see in the future, I’d encourage you to search for that feature in our feature suggestion system and upvote it, or create a new suggestion.

As for the second, issue, our plugin has that functionality built in and I think you’ll find this article from our knowledgebase helpful.

Please let me know if this was helpful and if you have any follow up questions Stan!

Thanks,

Shelby

[Shelby]

Jeff,

Glad to hear it! I’m going to go ahead and close out this thread now. Please don’t hesitate to open a new thread should any new issues arise!

 

Cheers,

Shelby 🙂

[Shelby]

Royce,

Yes, you can also specify a time variance with each “New Rule” created by unchecking the “Same Time” box. 🙂

Please let me know if this was helpful and if you have any further questions.

 

Thanks!

Shelby

[Shelby]

Hi Saskia,

I’m sorry you’re having issues with our plugins. 🙁 I’m going to address the ticket allocation issue, and ask that you open another thread for the other issues you’re experiencing, as we try to keep our conversations in the forum very targeted in order to provide the best support possible.

Regarding allocating tickets, I would recommend not assigning a ticket to the series, but to single events if you need to set a limit on each event. You can also add all of these events to a single category in order to “link” them in a similar way that the recurring series shows that they’re associated.

That method should work until we have a fix published in an upcoming release. You can also suggest or upvote that feature in our feature request system here.

Let me know if you have any follow up questions about this topic or need further assistance with my suggestions.

 

Thanks,

Shelby

[Shelby]

Hi Steve,

Welcome to our forums, stoked you’re using Events Calendar Pro for your project! Thanks for reaching out, I’m happy to help you out with this.

I think you’ll find all the info you need on templates in our Themer’s Guide. Let me know if I can answer any follow up questions you may have after reviewing the information there. 🙂

If I misunderstood you, or this doesn’t give the information you need, please respond with more detail about how you’re trying to use/customize the plugin so that I can be more helpful. 🙂

 

Cheers,

Shelby

[Shelby]

Jeff,

Yes, the attendees list is an Events Tickets Plus feature. If you created the event in question with Plus activated, it could still be pulling that code perhaps. (It shouldn’t, but that’s the only reasonable explanation.) That’s why I suggest you delete plus all together, so that there’s nothing for it to reference regarding an attendee’s list. Please delete the plugin and let me know if it solves the issue.

Thanks!

Shelby

[Shelby]

Hey Jeff,

I see what you’re saying. That option should only be present if you’re running Event Tickets Plus. Can you deactivate it and delete it for me? Then there should be nothing for the site to reference regarding a public attendees list.

Let me know how that goes, and if you need follow up support for this issue!

Shelby

[Shelby]

Hey again Mike,

There is a way to copy the site admin email on the tickets, but it involves tampering with a bit of code. First you’ll want to make sure you’re using a child theme, and then you’ll want to add the following code snippet to your theme’s functions.php file:

/** * BCC site admin email on all Event Tickets' RSVP ticket emails so they get a copy of it too * * From https://gist.github.com/cliffordp/4f06f95dbff364242cf54a3b5271b182 * * Reference: https://developer.wordpress.org/reference/functions/wp_mail/#using-headers-to-set-from-cc-and-bcc-parameters * */ function cliff_et_rsvp_bcc_admin_ticket() { // get site admin's email $bcc = sanitize_email( get_option( 'admin_email' ) ); // set Headers to Event Tickets' default $headers = array( 'Content-type: text/html' ); // add BCC email if it's a valid email address if ( is_email( $bcc ) ) { $headers[] = sprintf( 'Bcc: %s', $bcc ); }

Please let me know if this solves your issue, and if you have any further questions!

Thanks!

Shelby

[Shelby]

Hey Jeff,

Welcome back to our forums! Happy to help you with your attendee list concerns.

I noticed you said “However in the free Event Tickets there is still mentioning of an Attendee List.” Just to clarify, are you referencing the front end “Who’s Attending” or the back end, “Attendees” list? The latter is only accessible by those with admin credentials, and web crawler access would not be a concern.

If this is not what you mean, could you give me some specific direction on where you saw the attendees list referenced (include a link to the page and/or a screenshot if possible)? It would also be helpful to get some more detail on how you’re using the plugin, so I can better assist you.

I hope this helps, but if you have follow up questions, please don’t hesitate to reach out!

Cheers,

Shelby 🙂

[Shelby]

Hey Mike,

Thanks for writing us, I’d love to help you out today. It sounds like you may be running up against a common WordPress outgoing email issue. This happens all the time with email of various kinds, where certain people have trouble receiving it because of the configurations. The fix for this issue is to enable SMTP which you can do with various plugins, I recommend trying out this one.

After activating it, I’d recommend reaching out to a customer who was unable to receive the email (if that’s a possibility), and checking to see if this fixes the issue.

As far as the PDF copy of tickets, that’s not a feature we have at this time, so I would recommend upvoting the idea in our feature suggestion system here.

Please let me know if this was helpful, and if this doesn’t resolve your issue, then we can move on to additional troubleshooting steps.

 

Thanks!

Shelby

[Shelby]

Hey Royce,

Welcome to our support forums, we’re happy you’re considering The Events Calendar Pro for your project!

Yes you can set recurring events that have more than one date (with no specific pattern) using the “Date” option in the recurring events feature.  You can read more about that in our knowledgebase article here.

If you have any follow up questions, please don’t hesitate to ask, otherwise let me know if this was helpful for you!

 

Thanks again!

Shelby 🙂

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