Yahoo customers not recieving their tickets

[Peter]

Whenever customers buy tickets using a Yahoo account they get the sales invoice but not the ticket. This makes my site look amateur and renders the plug-in pointless.

I use the Shopp eCommerce plug in on WordPress and use The Events Calandar and EC Shopp Tickets.

[Shelby]

Hi Peter,

Sorry you’re having trouble, but thanks for reaching out. In order to help you with this problem, I’ll need some more information:

1. System Information. There are plugins that allow you to get this easily, I recommend this one.
2. When you say that the ticket doesn’t display, are you referencing the QR code or more than just the QR code?

If you can get this info over, then I can start helping you sort this out. 🙂

 

Thanks,

Shelby

[Peter]

I’m not technical, and my knowledge is 0! But I’m not sure the assistance you gave was in response to my question. The problem I’m having is when someone uses a Yahoo account, they don’t receive an emailed ticket. If they used alternative email accounts then it works find.

[Shelby]

Hey Peter,

I was just asking for some extra information so that I can help you with your question. I need some additional details so I can see what’s going on and hopefully help you find a fix. I’ve laid out some more detailed instructions for you to get me the information I need below:

1. Log into your WordPress Dashboard and click on “Plugins” > “Install New” then search for the plugin I linked to earlier. Once you find it, click Install, and then Activate. Go back to the Dashboard. Click “Tools>RS System Diagnostic” then copy the information in the white box and paste it in your reply to me. This will tell me details about what plugins and themes you’re running, as well as versions of everything so that I can get a more whole picture.
2. Is there any way for you to send me a copy of what your yahoo customers receive? Maybe a screenshot or an email printed as a PDF? This will give me the information I need in regards to my second question from my previous reply.

Please send me this information so that I can better assist you with your customers who have Yahoo e-mail addresses not receiving their tickets.

 

Shelby

[Peter]

Dear Shelby

I will set up a Yahoo account tonight and do a test purchase and do the screen grabs etc.

Below is the info you asked for, please let me know if having this information on open view it could cause any security issues:

// Generated by the RS System Diagnostic Plugin //

//// Browser of Current Viewer ///////////////////

Platform: Apple
Browser Name: Chrome
Browser Version: 53.0.2785.143
User Agent String: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.143 Safari/537.36

//// End Browser of Current Viewer ///////////////

Website Name: Online Ceramics

WordPress Address (URL): http://www.onlineceramics.com | site_url() – The location where your WordPress core files reside.
Site Address (URL): http://www.onlineceramics.com | home_url() – The URL people should use to get to your site.

WordPress Version: 4.5.4
Multisite: No
Permalink Structure: /%category%/%postname%/
Active Theme: Online Ceramics

PHP Version: 5.6.24
MySQL Version: 5.6.33-log
Server Software: Apache / Linux
Server Hostname: delorean.servers.prgn.misp.co.uk

WP Memory Limit: 40M | WARNING – PERFORMANCE: WordPress Memory Limit too low. Should be at least 64MB. 96-128MB+ is recommended.
WP Admin Memory Limit: 256M
Current WP Memory Used: 11.32M
Max WP Memory Used: 11.32M
PHP Safe Mode: No
PHP Memory Limit: 256M
PHP Upload Max Size: 128M
PHP Post Max Size: 128M
PHP Upload Max Filesize: 128M
PHP Time Limit: 1000
PHP Max Input Vars: 1536
PHP Arg Separator: &
PHP Allow URL File Open: Yes
PHP Short Open Tags: Enabled | WARNING – SECURITY: ‘short_open_tag’ should be disabled.
Expose PHP: No

WP_DEBUG: Enabled
WP_DEBUG_LOG: Disabled
WP_DEBUG_DISPLAY: Enabled
SCRIPT_DEBUG: Disabled
WP_CACHE: Disabled
AUTOSAVE_INTERVAL: 60
WP_POST_REVISIONS: 3
EMPTY_TRASH_DAYS: 30
DISALLOW_FILE_EDIT: Enabled

WP Database Size: 60.79M
WP Table Prefix Length: 3 | ERROR: Too Short
WP Table Prefix Default: Yes | WARNING – SECURITY: The WP Table Prefix should be changed to a custom value between 8-16 characters long.

Show On Front: posts
Page On Front: (#0)
Page For Posts: (#0)
Registered Post Stati: publish, future, draft, pending, private, trash, auto-draft, inherit

WP Remote Post: wp_remote_post() works

PHP Sessions: Inactive
Default Session Name: PHPSESSID | WARNING – SECURITY: ‘session.name’ should be set to a custom value, not the PHP default.
Session Cookie Path: /
Session Save Path: /tmp
Use Session Cookies: On
Session Use Cookies Only: On
Session Cookie HTTP Only: Off | WARNING – SECURITY: ‘session.cookie_httponly’ should be enabled to prevent JavaScript from accessing Session Cookies.

DISPLAY ERRORS: On (1) | WARNING – SECURITY: ‘display_errors’ should be disabled.
ERROR LOGGING: On
ERROR LOG LOCATION: error_log
ERROR REPORTING LEVEL: E_ALL

FSOCKOPEN: Your server supports fsockopen.
cURL: Your server supports cURL.
SOAP Client: Your server has the SOAP Client enabled.
SUHOSIN: Your server does not have SUHOSIN installed.
MySQLi: Your server has the MySQLi extension enabled.

ACTIVE PLUGINS:

BackupBuddy: 7.1.2.1
Disable Comments: 1.5
Duplicate Post: 2.6
Easy WP SMTP: 1.2.3
Google XML Sitemaps: 4.0.8
Gravity Forms: 1.9.19
Regenerate Thumbnails: 2.2.6
RS System Diagnostic: 1.0.2
Shopp: 1.3.10
Shopp+Support: 1.0
Sucuri Security – Auditing, Malware Scanner and Hardening: 1.7.17
T(-) Countdown: 2.3.12
The Events Calendar: 4.1.4
The Events Calendar: Shopp Tickets: 3.12
Uji Countdown: 2.0.6
WordPress HTTPS: 3.3.6
WordPress Importer: 0.6.1
WP Email Capture: 3.1.2
WP Maintenance Mode: 2.0.7

TOTAL ACTIVE PLUGINS: 19

INACTIVE PLUGINS:

W3 Total Cache: 0.9.4.1

TOTAL INACTIVE PLUGINS: 1

[Shelby]

Hey Peter,

Thanks for getting me that info. It really helps, and it does not leave you vulnerable to security risks (we’d never ask you for that if it did!). 🙂

Please send over those screen captures as soon as you can, as that will help even more.

It is, however, worth noting in the meantime that Shopp tickets is retired, but you should have a download and license in your account for Event Tickets Plus, which took its place. You can read more about that here. That may not solve your issue, but we’re not able to provide the same level of support for a retired plugin as we are an active one.

 

Thanks,

Shelby

[Peter]

Dear Shelby

I set up a Yahoo mail account, did a test purchase and I received my tickets!!!!!

I will let you know if I have any more Yahoo customers who say they haven’t received their tickets.

Thanks for your help.

Best wishes

Peter

[Nico]

Glad to hear Peter! Shelby is out today that’s why I’m following up.

Please keep her posted,
Have a great weekend,
Nico

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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