Hovering on map pin shows only one event

[Toby Jacobs]

Hello,

I have multiple events at the same venue. When I look at the map view of the calendar, and hover over the red pin for the venue location, it only shows one of the events, even when I click on it. Is this a known issue? Any way to fix it?

Thanks

[Shelby]

Hey Toby,

Thanks for reaching out, I’d love to help you out today. I have a few questions so that I can better assist you:

1. Are you completely up to date on our plugins?
2. Are these recurring events or all single events set to happen at the same location?

If you can answer those for me, we can hopefully get this squared away for you.

Thanks,

Shelby

[Toby Jacobs]

Hi Shelby,

Thanks for the reply. To answer your questions:

– Yes, all plugins are up to date;
– Recurring & separate events.

Here is a link to the calendar:
http://ridecambodia.com/motorcycle-tours/map/

Kind regards

Toby

[Shelby]

Hey Toby,

I see what you’re saying now. So the default for the plugin is to show the next event happening at any given location.

If you wanted to display more than that, you’d have to do some customizations, which is unfortunately beyond the scope of support.

If you’re not comfortable doing this yourself, my personal recommendation would be to find a developer that can help over at Codeable. Someone who’s familiar with the plugin could probably do that relatively quickly.

Hope this helps! Let me know how it works out.

 

Thanks,

Shelby 🙂

[Toby Jacobs]

Hi Shelby,

Well without this function the map is not at all suitable for what we need.
Surely you have people who can advise on the extra code we need to customise the map? I am paying you for the support – I shouldn’t have to pay someone else for a customisation that shouldn’t even be necessary.

Thanks

Toby

[Nico]

Hey Toby,

Thanks for following up! I’m replying as Shelby is out today…

Well without this function the map is not at all suitable for what we need.

Sorry to hear about this. I provided this workaround for a customer facing the same challenge: https://theeventscalendar.com/support/forums/topic/maps-markers-with-only-venue-information-2/#dl_post-1166150 – You’ll notice the thread is in Spanish, basically what you need to do is to past the code in there in your theme’s (or child theme’s) functions.php file, and that will make markers show venue title and link instead of the first event title and link.

I am paying you for the support – I shouldn’t have to pay someone else for a customisation that shouldn’t even be necessary.

In some cases we are able to help with simple customizations, but some others (as the one you need here) surely would take more time than we can allocate. I understand your point but please note this ‘limit’ is stated in our support policy, and it’s a general rule of the service we provide.

I hope that the solution provided here works for you, but in case it doesn’t and you feel this is a showstopper for using our plugins you can ask for a full refund within 30 days of purchase. We would be sad to see you go but we surely don’t want to chain you to a product that doesn’t meet your needs.

Please let us know your thoughts on this,
Have a great weekend,
Nico

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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