I was working "behind the scenes" with 'FTP upload' …

[Richard]

I downloaded Events calendar Pro 4/29/2017, while still using the ‘FTP upload’ and now I switched it to a new domain name – richbianchiconsulting.com.

However, I’m unable to update this Pro Version — it seems that it’s still linked to the ‘FTP upload’ — which I can no longer access in order to delete the Pro Calendar there and then reinstall it and use the Pro license key on the new domain name.

I did try deleting it from richbianchiconsulting.com, downloaded it again as a plugin, tried to re-enter my Pro license key, but it didn’t work.

Would it be possible to get a (free) key?

Thanks for your help,

Samantha
[email protected]

[Richard]

This reply is private.

[Shelby]

Hi there Richard/Samantha,

We can definitely re-issue your license key, or issue a refund. We handle these kinds of account questions via email. So please fill out the form on this page and choose “Trouble Accessing my Account” and Caroline should get you all squared away! 🙂

Thanks,

Shelby 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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