[Shelby]

Hi Joy,

I’m afraid that your dimension values didn’t copy. What are the dimensions set to for each size?

Best,

Shelby 🙂

[Shelby]

This reply is private.

[Shelby]

Hi Paul,

These both seem to be questions about WooCommerce more than about the built in features of our plugins, but I’ll do my best to get you on the right track here:

“– I am running Event Tickets Plus and WooCommerce. I would like to remove the step to review the Basket so the user goes straight to WooCommerce Checkout. I have installed WooCommerce Direct Checkout (https://wordpress.org/plugins/woocommerce-direct-checkout/#installation) but it is not doing anything. How do I skip that step?”

We can’t offer full compatibility with free plugins that are designed to do things with WooCommerce, but I think you might find  these resources here and here helpful to find an alternative solution to this plugin.

“– If user doesn’t add any tickets and clicks ‘Add to Cart’ they are taken to a WooCommerce error page that then has a broken link to return to ‘shop’. Can we update so that ‘Add to Cart’ checks to ensure the number of tickets is >0 and returns an error on that page if not?”

Again, a WooCommerce question, though I think that this StackOverflow solution might help hide the add to cart button until a user inputs quantity, or it may be a good starting point for developing that sort of a function. 

For further support, please reach out to WooCommerce directly, though I hope this puts you on the right track!

Best,

Shelby 🙂

[Shelby]

Hi Jeremy,

I just checked in with our team, and have been informed that this was fixed in our release yesterday. Please update, clear your cache, and let me know if you’re still experiencing this. 🙂

Best,

Shelby 🙂

[Shelby]

Hi Thomas,

Happy to do what I can to help out here! 🙂

I did some testing, and I wasn’t able to replicate the issue in my testing environment. I see you only have The Events Calendar and PRO installed and that you’re using Twenty-Sixteen theme, so there shouldn’t be any conflicts. This may be a bug.

I have a couple of things I need from you to be of further assistance here:

1. Could you try switching to Twenty-Seventeen and see if the issue persists?
2. If you go into, “Events > Settings > Display” what are your selections for “Default view” and “Default mobile view” ?

Let me know, and we’ll get this sorted out. 🙂

Cheers,

Shelby 🙂

[Shelby]

Hi Joy,

I’m happy to help out here! 🙂

Please take a look at your media settings , and let me know if one of them is set to that dimension? In the meantime, I’ll dig deeper into how those image sizes are set. 🙂

Cheers,

Shelby 🙂

[Shelby]

Hi James,

I’m happy to try and answer your questions today! 🙂

Four our plugins, SEO is a consideration, though not the main focus, so I’m going to point you in the direction of some resources that may help you with hiding the organizer post type from search engines, as that’s not a built in option for our plugin.

I think you’ll find the following helpful:

• This WP Beginner article
• These resources on Yoast’s site

Hope these help!

Shelby 🙂

[Shelby]

Hi there Dana,

Thanks for reaching out, I’m happy to try and help with this!

You’ll find the information about how multi-site licensing works in this article. I think you’ll find particularly relevant the section I’ve quoted below. However, please let me know if you’re experiencing issues with the plugin beyond he notice mentioned here, and we’ll work those out. 🙂

Best,

Shelby
“?If you only want to use our plugin on a handful of sub-sites (10 or fewer) and are willing to perform manual updates, then you do not need a multisite license. In this case you can purchase a Personal license (for 1 sub-site), Business license (for 2-3 sub-sites) or an Agency license (for 4-10 sub-sites).

Note: If you use a Personal, Business, or Agency License for a site on a Multitsite Network, you may see a Disconnection notice in your account on this site when you log in and go to My Account → License Keys. You can ignore this. We are working to improve this messaging and functionality. Additionally, you may not receive notification that updates are available. When an update is available, you will need to visit My Account » Downloads to manually update the plugin.”

[Shelby]

Hey Rob,

Thanks for using our plugins!

Since you seem to be a current user of our premium plugins and/or free plugins, I recommend reaching out to our support on the Events Calendar PRO premium forum or WordPress.org forum. In those places, we have the capacity to provide more technical support. This Pre-Sales forum is reserved specifically for questions about the features of our plugins for users who are making decisions about which, if any, to purchase.

Let me know if I can clarify any of this!

Best,

Shelby 🙂

[Shelby]

Hola Antonio,

Estoy usando Google Translate aquí, así que por favor perdone cualquier error tonto.

Por lo tanto, en algunos casos podemos intercambiar la licencia para actualizar a Ultimate Bundle. Si desea explorar esa ruta, puede enviarnos un correo electrónico usando el formulario aquí, y Caroline le ayudará!

¡Espero que esto responda a tus preguntas!

Mejor,

Shelby 🙂

[Shelby]

Hi Sara,

At this time, that’s not a built in option, though it would be possible with some customization from a developer, were you to hire one to help with this. 🙂

Let me know if you need anything else!

Best,

Shelby 🙂

[Shelby]

Hi Jayne,

Good to hear, I’d recommend seeing if you can find another plugin to perform that function, or reaching out to their support for further assistance.

I’m going to close this thread out since you’ve found the culprit, but please let us know if you have questions in the future!

Cheers,

Shelby 🙂

[Shelby]

Hey Kathryn,

Still not able to replicate this. Could you turn on WordPress debugging and let me know of any error messages you’re getting? It also would be helpful for you to check in with your host and see if they have anything in place that would set limitations on API calls?

Thanks,

Shelby 🙂

[Shelby]

Hi there Valentin,

Happy to answer this question as well!

So our Event Tickets Plus plugin has the ability to set sale dates for tickets, so you’d simply create two versions of the same ticket with different date windows and different prices. You can check out more on that feature here. 🙂

Let me know if you need anything else!

Best,

Shelby 🙂

[Shelby]

Hi Roger,

For the recurring events listing, there is not a feature for multiple views. That is only for the main events loop/listing page.

Thanks,

Shelby 🙂

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