Call to undefined function tribe_main_pue_helper()

[Danial Bleile]

From Tribe_ECP_Load:


if ( ! is_admin() && ! class_exists( 'Tribe__Events__Pro__PUE__Helper' ) ) {
tribe_main_pue_helper();
}


If you have The Events Calendar Pro activated without Events Calendar activated, a fatal error occurs and the front end of the site will not load because this tribe_main_pue_helper function does not exist in either plugin.

[Shelby]

Hi Jeremy,

Happy to help out here!

Please download your copy of the plugin from your dashboard in our site, and only install it according to the number of licenses you have. This should solve the issue. 🙂 The PUE helper function is one that ties license keys to each plugin copy.

Let me know if you’ve done that and are still having trouble. 🙂

Best,

Shelby 🙂

[Danial Bleile]

Hi Shelby,

I followed your suggestion and downloaded both the free The Events Calendar and paid Events Calendar Pro plugins from the dashboard. There are no changes in the files from what I had previously. The function tribe_main_pue_helper does not exist in the code base and the call to it causes a fatal error.

We have an unlimited license for Events Calendar Pro, so I’m adding the key through a filter and don’t have every one of our domains added in my dashboard. I don’t believe this should matter as there doesn’t appear to be anything that downloads extra code for this function to exist.

To fix this in production, I’ve patched the Events Calendar Pro plugin to remove this block of code.

[Shelby]

Hi there Jeremy,

I’m going to do some more testing on this issue, and reach out to my colleagues if I’m unable to replicate the error.

In the meantime, would you please work through the steps here to test for a conflict, and flush the site’s cache if it’s enabled? This will help me rule out a couple of things. 🙂

Best,

Shelby 🙂

[Danial Bleile]

Hi Shelby,

I setup a new WordPress installation and activated only Events Calendar Pro. The admin works fine, the front end shows a fatal error:

Fatal error: Uncaught Error: Call to undefined function tribe_main_pue_helper() in /srv/www/wordpress-develop/public_html/src/wp-content/plugins/events-calendar-pro/events-calendar-pro.php:41 Stack trace: #0 /srv/www/wordpress-develop/public_html/src/wp-includes/class-wp-hook.php(298): Tribe_ECP_Load('') #1 /srv/www/wordpress-develop/public_html/src/wp-includes/class-wp-hook.php(323): WP_Hook->apply_filters(NULL, Array) #2 /srv/www/wordpress-develop/public_html/src/wp-includes/plugin.php(453): WP_Hook->do_action(Array) #3 /srv/www/wordpress-develop/public_html/src/wp-settings.php(325): do_action('plugins_loaded') #4 /srv/www/wordpress-develop/public_html/src/wp-config.php(89): require_once('/srv/www/wordpr...') #5 /srv/www/wordpress-develop/public_html/src/wp-load.php(37): require_once('/srv/www/wordpr...') #6 /srv/www/wordpress-develop/public_html/src/wp-blog-header.php(13): require_once('/srv/www/wordpr...') #7 /srv/www/wordpress-develop/public_html/src/index.php(17): require('/srv/www/wordpr...') #8 {main} thrown in /srv/www/wordpress-develop/public_html/src/wp-content/plugins/events-calendar-pro/events-calendar-pro.php on line 41

I noticed the same block of code in Community Events, but it does not appear to cause the same issue.

[Shelby]

Hi Jeremy,

I just checked in with our team, and have been informed that this was fixed in our release yesterday. Please update, clear your cache, and let me know if you’re still experiencing this. 🙂

Best,

Shelby 🙂

[Danial Bleile]

Hi Shelby,

It looks like the updates for Events Calendar Pro and Community Events took care of this.

Thanks for the help!

[Shelby]

Hey there Jeremy,

Apologies for the delay, but I had intended to drop a line just to say that I’m glad this worked for you!

Please feel free to reach out with any questions you have in the future. 🙂

Best,

Shelby 🙂

[Author]

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