Help Desk

events not showing in week view on mobile

  • Posts: 9 Topics: 3
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    Hi

    I have an events calendar, generated by the short code [tribe_events view=”week” tribe-bar=”falseβ€œ]. It looks as expected on a large screen. However, on mobile the calendar is shown empty and the events are shown in list view below the calendar instead.

    I have tried this on Android, but the same behavior can be observed when using Google Chrome on desktop and switching to mobile size in the inspector (and reload).

    Thanks and regards
    Thomas

    Posts: 1128
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    Hi Thomas,

    Happy to do what I can to help out here! πŸ™‚

    I did some testing, and I wasn’t able to replicate the issue in my testing environment. I see you only have The Events Calendar and PRO installed and that you’re using Twenty-Sixteen theme, so there shouldn’t be any conflicts. This may be a bug.

    I have a couple of things I need from you to be of further assistance here:

    1. Could you try switching to Twenty-Seventeen and see if the issue persists?
    2. If you go into, “Events > Settings > Display” what are your selections for “Default view” and “Default mobile view” ?

    Let me know, and we’ll get this sorted out. πŸ™‚

    Cheers,

    Shelby πŸ™‚

    Posts: 9 Topics: 3
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    Hi Shelby

    Thank you for helping me with this problem!

    I installed the Twenty Seventeen theme and the problem persists.

    I attach screenshots of some of the Events calendar settings that I use. Unfortunately, I have a german WordPress version installed. I guess that in english the settings are called something like:
    – Default view: β€žListβ€œ
    – Default mobile view: β€žStandard viewβ€œ

    I you need more information, just let me know.

    Posts: 1128
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    Hi Thomas,

    Could you try changing your settings to:

    Default view: “Week”

    Default mobile view: “Day”

    Let me know if that resolves the issue?

    Best,

    Shelby πŸ™‚

    Posts: 9 Topics: 3
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    Hi Shelby

    Unfortunately, that doesn’t seem to change anything.

    Best,
    Thomas

    Posts: 1128
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    Hi Thomas,

    Thanks for trying that out for me.

    Because I’m not able to replicate this with the default theme in my testing environment, I want to see what the discrepancies are between our set ups. Could you please share your system information with me (you can follow this guide to do so)?

    That will help me better determine what might be the underlying cause of this issue. πŸ™‚

    Thanks!

    Shelby πŸ™‚

    Posts: 9 Topics: 3
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    HI

    I have switched on ‘automatic sharing’.

    Best,
    Thomas

    Posts: 1128
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    Hey there Thomas,

    For some reason, the automatic sharing isn’t giving me any information about your server, memory limits, etc., but only your WP version and your theme.

    Could you possibly copy and paste it for me so I can have that info? You can tick the “set as private reply” option if you’d like that data to remain between us. πŸ™‚

    Thanks!

    Shelby πŸ™‚

    Posts: 9 Topics: 3
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    Posts: 1128
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    This reply has been marked as private.
    Posts: 9 Topics: 3
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    Hi Shelby

    Here is the problem: I have a single site license that is used on a live site, on which I cannot turn off the theme and all other plugins. The site that you are looking at is thus a copy of the live site that is indeed slightly outdated. In order to be able to update the plugin on that site, I would need another license.

    However, it will not really solve the issue, since I also have a localhost installation with the latest version of the plugins (Events Calendar 4.5.2.1 and Events Calendar 4.4.8) that shows exactly the same problem.

    Still, I will update the plugins if you can give me an additional temporary license.

    Regards,
    Thomas

    Posts: 1128
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    Hi Thomas,

    You should be able to delete the plugin version you currently have via FTP, and re-download the latest version in your account area to install it on your demo site, which won’t require a license key. You’ll get a message about an invalid key, but you can ignore it. πŸ™‚

    I just need your site to be up to date so that any solutions we come up with will work with the latest plugin version. πŸ™‚

    Thanks!

    Shelby πŸ™‚

    Posts: 9 Topics: 3
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    Hi

    Okay, I have updated the plugins (Events Manager 4.5.2.1, Events Manager Pro 4.4.8).

    Regards
    Thomas

    Posts: 1128
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    Hi Thomas,

    I see that you’ve switched to the Twenty-Seventeen theme. Could you please set your theme to a 1 column layout instead of two so that I can troubleshoot the differences between the full width layout and mobile layouts please? πŸ™‚

    Thanks!

    Shelby

    Posts: 9 Topics: 3
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    Hi Shelby

    I have switched to one column layout.

    Regards
    Thomas

    Posts: 1128
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    Hi Thomas,

    I’ve finally replicated this! I believe it is a bug. I’m going to be opening a bug ticket and confirming that my team can replicate it. After that I’ll reach out with any temporary solutions/workarounds we find, and you’ll be automatically notified when this is fixed. Your thread will be associated with the bug ticket, and marked “pending fix” until this is resolved. πŸ™‚

    Thank you so much for your patience in this process, it’s much appreciated!

    Best,

    Shelby πŸ™‚

    Posts: 9 Topics: 3
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    Hi Shelby

    Is there any progress on fixing this?

    Thanks,
    Thomas

    Posts: 18088 Topics: 17 Answers: 973
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    I apologize for the delay, Thomas.

    I’m afraid we haven’t yet been able to start work on this bug – but we’ll be sure to post an update in here once we’ve got something to share.

    Thanks for your patience in the meantime πŸ™‚

    Posts: 6080 Topics: 16
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    Hi Thomas!

    Just wanted to share with you that a new maintenance release (for the Week of 5 March 2018) is out, including a fix for this issue πŸ™‚

    Find out more about this release β†’ https://theeventscalendar.com/maintenance-release-week-5-march-2018/

    Please update the plugins and let us know if the fix works for your site.

    Best,
    Victor

    Posts: 7
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    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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