[Shelby]

Hey there Janet! 🙂

Good questions!

So, you are exactly right. When a license expires, the functionality continues to work, the client will just no longer have support access or access to updates.

It’s also worth noting, that we do have a nonprofit partnership program that your client could apply for to receive a free copy of PRO if they qualify. 🙂 The process usually doesn’t take too long.

Please let me know if you have any follow up questions or need clarification on anything!

Cheers,

Shelby 🙂

[Shelby]

Hey there Jesse,

Thanks for posting, I’d love to help!

Can you point me in the direction of the article you referenced? I think it may be a good starting point for me to help you out with this. 🙂

Best,

Shelby 🙂

[Shelby]

Hey Justin,

Thanks for posting your question!

Since the tooltip works with the default themes, I’d suggest reaching out to your theme developer for support with this issue, as we, unfortunately, can’t support theme conflicts on this forum. There are a couple reasons for this:

1. There are thousands of WordPress themes, and testing with all of them just isn’t logistically possible for our team.
2. We have to keep the lines of this forum clear for resolving issues with the out of the box features and functionality of our plugins, and for fielding bug reports.

Best of luck with your project! Thanks for understanding & let us know should you have any questions in the future!

Best,

Shelby ?

[Shelby]

Hi Susan,

Great question! 🙂

Yes it does, and you can read in-depth information about this functionality here. 

Please let me know if you have any follow up questions or need clarification on anything!

Best,

Shelby 🙂

[Shelby]

Robert,

Thanks for reaching out. I can see how this could be confusing! 🙂

So, unfortunately, changing that language would be a bit complex, and is outside the scope of this forum’s support since it’s not a built in option. however, the following CSS customization should hide that notice altogether so it’s not confusing your users:

.tribe-events-list .tribe-events-event-cost{ display: none; }

Please let me know if you have any trouble implementing that, or if you have any follow up questions! 🙂

Best,

Shelby 🙂

[Shelby]

Hi Holly,

Great questions! I’m happy to answer them for you. 🙂

So, on our end, you’d need the following plugins:

• The Events Calendar
• Events Calendar PRO
• Event Tickets
• Event Tickets Plus

To sell tickets and handle membership, and offer coupons/discounts you would need WooCommerce and possibly some add on’s of theirs?

I think you’ll get a better sense for what kind of options our event tickets have if you check out this new user primer for Event Tickets & Event Tickets Plus, as well as this guide to the features of WooCommerce. This will give you a run down of all of the features available for our ticketing plugins. 🙂

Hope this helps. 🙂

Please let me know if you have any follow up questions or need clarification!

Cheers,

Shelby 🙂

[Shelby]

Ah, Chris! Your questions actually helped me solve the puzzle here! 🙂

So, I was under the impression that you had recently activated EA for the first time. Your imports likely stopped working because you have “140+ Facebook importers” running! Your license is a 100 imports/day license.

If you need to upgrade, you can contact us via email using the form here and in most cases we can provide a discount code for the upgrade that is equal to the pro-rated value of your current license to apply to your upgrade. 🙂

Please let me know if you have any follow up questions, or need clarification.

Best,

Shelby 🙂

[Shelby]

Hi Nancy,

Two things:

1. I’m going to pull in some of my more seasoned team mates tomorrow to see what they think of this, as I’ve never come across this issue.
2. I see that you shared your system information, but it doesn’t appear to have any line breaks in the formatting, making it hard to parse through. Could you possibly copy and paste it with the information formatted into different lines? 🙂 (If you need a refresh on how to share system info, you can find it here) That will make it easier for us to find discrepancies in your set up versus our testing environments.

Cheers!

Shelby 🙂

[Shelby]

Hi James,

I’d be happy to help out here! 🙂

This appears to be a conflict with your theme. The CMS Masters styles are creating that blue list item bullet before the items on the drop down for views.

You can fix this with the following CSS, though it may affect other parts of your theme:

ul li:before{ display: none}

#tribe-bar-views .tribe-bar-views-list{ padding: 0 0 0 0px;}

.tribe-bar-views-option:first-child{display: inline;}

Unfortunately, because this is a conflict with our theme, any support you need for theming beyond these code snippets should be sought from the theme developer. If you have any questions about functionality specific to our plugin features, I’m happy to help out with those! 🙂

Best,

Shelby 🙂

[Shelby]

Hi Jonah,

I’m happy to help! 🙂

So, just follow the same pattern as with saving the other files. Duplicate the structure of the folder path that’s relevant from our plugin in your child theme, just as is instructed with the php files under, “Here’s how it’s done: 1. Make a copy of the templates you want to customize…”

Please let me know if this makes sense!

Best,

Shelby 🙂

[Shelby]

Hi James,

I don’t see the filter bar or the recurring checkbox on the link you sent me. Did you resolve this one?

Let me know, and I’ll be happy to help out however I can!

Cheers,

Shelby 🙂

[Shelby]

Hi there Jim,

I’m happy to help out as much as I can here.

Unfortunately, it seems like GoDaddy may have imported the events more than once by mistake, and that’s something that we’re not able to provide full support for. However, you may find that this tribe-cleanup utility, plus Nico’s notes about how to use it, in this thread, helpful. 🙂

Also, we only provide support here, in the forums, and not over email. Additionally, of note, typically support runs M-F during business hours, but I’m personally logging a few extra hours this weekend, but may not be able to resolve this for you by Monday.

Please let me know if there’s any further assistance I can provide.

Best,

Shelby 🙂

[Shelby]

Hi Michael,

This seems to be related to how your theme is interpreting our CSS. You should be able to fix it by adding this bit of CSS to your “Additional CSS” section under the customizer 🙂 :

#tribe-events-header:before { display: none; }

Please let me know if you have any other follow up questions or need clarification!

Best,

Shelby 🙂

[Shelby]

Hey Laurie,

Sorry you’re having issues, I’d be happy to help you here! 🙂

First, can you confirm for me that you’ve troubleshooted your Google Maps settings according to this guide, and that you’ve configured the API according to this doc?

Let me know how this goes, and we’ll work from there.

Best,

Shelby 🙂

[Shelby]

Hi Jessica,

Sure, I can help you out here. 🙂

So, what I’d recommend doing first is testing for conflicts using this documentation, but for WooCommerce Waitlist instead (our documentation specifically is for testing conflicts with our plugins, but the same method would work for other plugins.) This will allow you to see if there is a conflict or not.

Second, you can also turn on debugging mode within WordPress and see if any errors are being thrown? This will allow both our support and theirs to help you out more.

Thanks!

Shelby 🙂

[Author]

Posts