[Jennifer]

Hi Carolyn,

Due to recent changes to the Facebook API, imports from Facebook are not currently possible. After the changes, we did have reports that some users were still able to get some events imported, but this will likely stop working in the future. So sorry for the bad news here! We currently have an application in with Facebook to regain access to their platform, which is under review. We are posting updates on this here as they become available.

Until our access is restored, there is unfortunately nothing that we can do on our end to fix any Facebook import issues. I apologize for the inconvenience that this is causing, and we hope to have some good news soon on getting things up and running again! Please let me know if you have any questions in the meantime.

Thanks,

Jennifer

[Jennifer]

Hello,

I’m sorry that you’re running into this issue, but I’ll be happy to help you figure out what’s going on.

I did some testing, but so far I have not been able to recreate this issue on my end. Can you first try running through the steps outlined here to test for any conflicts that might be occurring with your theme or another plugin? Once you get down to a default environment (all other plugins besides The Events Calendar and Events Calendar Pro disabled and a default theme like Twenty Seventeen enabled), try creating a new recurring series with the same rules as this one to see if all of the instances that you set show up. Make sure to have WP_DEBUG enabled while testing, and if you do see any errors, copy/paste them into your reply.

Thanks,

Jennifer

[Jennifer]

Hi Jay,

Thanks for reaching out!

Other than doing a customization, there is not a way with The Events Calendar or Events Calendar Pro out of the box to switch between different categories. There are category pages, so you could link to each of the pages to allow users to switch between categories quickly.

You might also take a look at Filter Bar, which does include some additional filtering options, including the ability to filter by categories.

We do offer full refunds within 30 days of purchase, so if you’d like to take Filter Bar for a test run to see if it will work they way you need, feel free to do so! Please let me know if you have any additional questions.

Thanks,

Jennifer

[Jennifer]

Hi Alan,

I’m sorry that you’re running into this issue. Please note that we are limited in the amount of support that we can provide for integrations with third-party themes/plugins, but I’ll be happy to see if I can help you out.

I tested this out on my end using Divi and Yoast, but I was not able to recreate this issue in my local environment. Can you send me a link to the page where this is happening, along with a screenshot of the settings for the title on that page?

Thanks,

Jennifer

[Jennifer]

Hi Matt,

I’m sorry that you’re running into this issue, but I’ll be happy to see if I can help you out with it! Can you first try adjusting the “Default stylesheet used for events templates” and “Events template” settings under Events > Settings > Display. These affect how much events pages inherit their styling from the theme. If that doesn’t make a difference, then you may need to add some CSS. We are limited in the amount of support that we can provide for customizations, but if you get stuck or have any questions, please let me know – I’ll be happy to try to point you in the right direction!

Thanks,

Jennifer

[Jennifer]

Hello,

I’m sorry that you’re running into this issue, but I’ll be happy to help you figure out what’s going on.

First, deleting an event in the source calendar will not delete the event from your site calendar the next time the import is run. You would need to delete that event manually if you no longer want it to show on your calendar. If this is a feature that you would like to see added in the future, please do let us know over in our Feature Ideas Forum! This is what we use to gauge user interest in new features and help guide future development efforts.

For the issue with your change not being updated in your calendar, can you check that you have the “Overwrite my event with any changes from the original source.” option set under Events > Settings > Imports > Event Update Authority?

Thanks,

Jennifer

[Jennifer]

Thanks for checking that…it looks like you tried to share your system info, but unfortunately it’s not all coming through. Can you please copy/paste what you see in the Events > Help > System Information box into a private reply?

 

[Jennifer]

This reply is private.

[Jennifer]

This reply is private.

[Jennifer]

Hello,

Thanks for clarifying that! There is not an out-of-the-box way to do this – you would need to customize the email.php template (found in wp-content/plugins/event-tickets/src/views/tickets). This is outside the scope of support that we are able to provide, but you might take a look at using the custom fields that come with Events Calendar Pro to either add a link to your PDF directly in the email, or use the fields to enter the link for the attachment. This post has some code that should help get you started.

Let me know if this helps and if you have any other questions!

Thanks,

Jennifer

[Jennifer]

Hi Adele,

Let me know how it goes and if I can answer any questions!

[Jennifer]

This reply is private.

[Jennifer]

Hi Amit,

I’m sorry that you’re running into this issue! This is a known issue and has been logged with our developers to take a look at. I don’t have an exact timeline as to when this might be resolved, but as soon as we have an update, we’ll let you know here.

I apologize for the inconvenience that this is causing, and thank you for your patience as we work on getting this resolved! Please let me know if you have any questions in the meantime.

Thanks,

Jennifer

[Jennifer]

Hello,

I’m sorry that you’re running into this issue, but I’ll be happy to help you figure out what’s going on. First to clarify, is this happening in the admin area or on the front end submission form?

Issues like this are commonly caused by conflicts with another plugin or (most commonly) a theme. Can you try running through the steps outlined here to test this? Can you also check the page for any Javascript errors by right clicking, clicking “Inspect”, and viewing the console while you try to recreate this issue? If you see any errors, please copy/paste them into your reply.

Thanks,

Jennifer

[Jennifer]

Hi Glen,

Thanks for checking out Community Events!

While it is possible to charge fees for tickets sold on events submitted through the front end form (using Community Tickets), it is not currently possible to charge for submitting the event itself. This is a feature that we are planning to add in the future, but for the time being, what you might do is us a third-party plugin to handle paid membership functionality and within the settings of Community Events, limit event submissions to users who are logged in.

We do offer full refunds within 30 days of purchase, so if you’d like to take Community Tickets for a test run, feel free to do so! Please let me know if you have any additional questions.

Thanks,

Jennifer

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