[Jennifer]

Hi Fraser,

Thanks for reaching out!

Is this header part of the default page template from your theme, or are you adding it via a page builder or another method?

If it’s not part of the default page template, then you may need to do a customization to add in a header. Our themer’s guide has some instructions on customizing our templates, and the one you’d want to copy (if you want this header on all events pages) is the default-template.php found in wp-content/plugins/the-events-calendar/src/views. You’ll want to switch that setting back to “Default Events Template”. If you want certain headers on certain events views, then you can override the templates for each of the views individually.

We are limited in the amount of support that we can provide for customizations and integrations, but if you get stuck or have any questions, please let me know – I’ll be happy to try to point you in the right direction!

Thanks,

Jennifer

[Jennifer]

Hello,

Thanks for reaching out!

This is not something that is possible out of the box, but you could do this with a customization. If you’d like to give it a shot, our themer’s guide is the place to start! The template you’ll want to copy and edit can be found at wp-content/plugins/event-tickets/src/views/tickets/email.php.

We are limited in the amount of support that we can provide for customizations, but if you get stuck or have any questions, please let me know – I’ll be happy to try to point you in the right direction!

Thanks,

Jennifer

[Jennifer]

Hi Miki,

Thanks for reaching out!

When a customer orders any product through WooCommerce, they will receive an order confirmation email. If one of the products that they order is a ticket, then they will also receive a separate email with their ticket, which comes from the Event Tickets plugin.

To disable that ticket email, you can add that code to the functions.php file of your child theme. To change the message in the WooCommerce order confirmation email, you can also add the following:

/*
* The Events Calendar WooCommerce Tickets - Change You'll receive your tickets in another email.
* @ Version 4.3.1
*/
add_filter('wootickets_email_message', 'woo_tickets_filter_completed_order', 10 );
function woo_tickets_filter_completed_order($text) {
$text = "Your custom text";
return $text;
}

We are limited in the amount of support that we can provide for customizations, but if you get stuck or have any questions, please let me know – I’ll be happy to try to point you in the right direction!

Thanks,

Jennifer

[Jennifer]

Thanks for sending those links! I tested them out on my end, but I was not seeing duplicates in my local environment.

If you are using a plugin to do any caching on your site, then you would need to clear out the cache within the plugin. Sometimes hosting providers will do caching on the server as well, so you would need to contact them to find out if they are doing any caching and if so, how to clear it (they might do it for you).

To remove the existing events, you can select them in the Events list from your Dashboard, select “Move to Trash”, then delete them permanently from the “Ignored” section (see screenshot). You can delete the existing scheduled imports and reschedule them.

Let me know if this eliminates the duplicates!

Thanks,

Jennifer

[Jennifer]

Hi Dennis,

Thanks for checking out Event Tickets Plus!

ET+ integrates with either WooCommerce or Easy Digital Downloads which handles the checkout process. Both of these platforms do support PayPal, but as far as sending money to multiple accounts, you only have the option to enter one set of API credentials in the settings (for Woo & EDD). However, it looks like you might be able to do what you’re looking for with both of these platforms:

Woo PayPal Payouts/Mass Payments

EDD PayPal Adaptive Payments

You would need to do some testing to make sure that you can get this working the way that you need. We do offer full refunds within 30 days of purchase, so if you’d like to take Event Tickets Plus for a test run, feel free to do so! Please let me know if you have any additional questions.

Thanks,

Jennifer

[Jennifer]

Hi Adele,

Thanks for reaching out!

You can customize the ticket email by doing a template override of the email.php file found at wp-content/plugins/event-tickets/src/views/tickets/email.php. Our functions list should be helpful in adding in the attendee fields.

We are limited in the amount of support that we can provide for customizations, but if you get stuck or have any questions, please let me know – I’ll be happy to try to point you in the right direction!

Thanks,

Jennifer

[Jennifer]

Hello,

I’m not aware of anything that would cause attendee records to be deleted outside of the possibilities that Andras mentioned…were you able to check your orders to see if you could find the order that these attendees matched to? Was that order refunded? Also, were all of these attendees from the same order?

[Jennifer]

Hello,

I’m sorry that you’re running into these issues with Event Tickets Plus and Paid Memberships Pro! We do not have any specific integration with that plugin, but if you would like to see support added for it in the future, would you mind posting this as a feature request over on our Feature Ideas Forum? This is what we use to gauge user interest in new features and help guide future development efforts.

In the meantime, you might try out another plugin like WooCommerce Memberships or WC Role Based Price and see if you’re still running into the same issues.

Please let me know if you have any other questions!

Thanks,

Jennifer

[Jennifer]

Hi Matt,

Thanks for reaching out!

There is not a way to do this out-of-the-box, but you might be able to get this set up with a customization. Our themer’s guide is the place to start if you’d like to give this a shot! We are limited in the amount of support that we can provide for customizations, but if you get stuck or have any questions, please let me know – I’ll be happy to try to point you in the right direction.

If this is a feature you would like to see added in the future, we’d love it if you could post the idea in our Feature Ideas Forum! We use it to gauge user interest in new features and help plan future development.

If you’d prefer not to tackle this customization on your own, we may be able to assist you further. We do need to prioritize support requests from other customers at this time, but I’ll certainly flag this with the team and – although we can’t make any promises – if we have time and space to come back and help, we’ll be happy to do so.  Please let us know if you’d like to go this route so that you can be added to this queue. If you urgently need help with this, however, you may instead wish to consider working with a suitably skilled developer or designer who can offer the additional level of support you require.

Thanks,

Jennifer

[Jennifer]

Hi Jill,

I’m sorry that you’re running into this issue, but I’ll be happy to help you get it figured out.

First, can you check the start and end sale dates (under the Advanced section) that you have set for the three tickets that aren’t showing up? If the current date is outside that date range, than the tickets will not show up on the front end.

If this doesn’t make a difference, then can you send me a link to this event on the front end, along with a screenshot of the ticket edit section for this event on the back end?

Thanks,

Jennifer

[Jennifer]

Thanks Philipp!

To add this via Contentview, you would first need to make sure that it supports custom post types (events are the tribe_events post type).

If so, then this still might be tricky…the remaining ticket count is not stored as a meta field in the same way that some of the other event info (like the start and end times), so Contentview might not be able to pull in this info using their interface.

You might take a look at using photo view, which is similar to the view you’re using and might be a bit easier to customize. Our themer’s guide has instructions on overriding templates, and our functions list has some functions that you can use to grab the remaining ticket count to add to your copy of the template.

As with integrations, we are limited in the amount of support that we can provide for customizations, but if you decide to go this route and get stuck, please let me know! I’ll do my best to answer any questions to try to point you in the right direction.

Thanks,

Jennifer

[Jennifer]

We do not do customizations ourselves, but we do have a list of recommended developers that you could contact to see about having the code done for you.

[Jennifer]

No problem!

[Jennifer]

I’m glad that you got this working Erin! I’ll go ahead and close out this thread, but if you run into any other issues, please feel free to open up a new thread 🙂

[Jennifer]

Hi Giuliano,

Thanks for checking out our plugins! I’m sorry for the delay, we’ve had a high volume of threads in the forums this week.

Printing and favoriting events are not currently features of Events Calendar Pro. For printing, you might be able to integrate with a third-party plugin to get a more printer-friendly version of some of the events pages. You may be able to find a third-party plugin that would allow you to favorite events (which are the tribe_events custom post type) as well.

If these are features that you would like to see added in the future, please do let us know over in our Feature Ideas Forum! This is what we use to gauge user interest in new features and help guide future development efforts.

Let me know if you have any other questions!

[Author]

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