Edit e-mails

[Miki]

Hi,

CHANGE TEXT
I wanted to change “you’ll receive your tickets in another mail” from the email that the customer receives after purchase. I want it to say something like “come to our store to pick up your tickets”. How do I do that?

DISABLE EMAIL TICKET
Since we want our customers to come to the store and pick up their ticket, we do not want them to receive an email with the ticket. Is this the code I need to add?

add_filter( ‘wootickets-tickets-email-enabled’, ‘__return_false’ );

ORDER EMAIL
We also sell products. So if a customer buys a ticket and a product. Will they receive the ticket confirmation email or the product confirmation email? or both? or is it the same?

Best regards

Miki

[Jennifer]

Hi Miki,

Thanks for reaching out!

When a customer orders any product through WooCommerce, they will receive an order confirmation email. If one of the products that they order is a ticket, then they will also receive a separate email with their ticket, which comes from the Event Tickets plugin.

To disable that ticket email, you can add that code to the functions.php file of your child theme. To change the message in the WooCommerce order confirmation email, you can also add the following:

/*
* The Events Calendar WooCommerce Tickets - Change You'll receive your tickets in another email.
* @ Version 4.3.1
*/
add_filter('wootickets_email_message', 'woo_tickets_filter_completed_order', 10 );
function woo_tickets_filter_completed_order($text) {
$text = "Your custom text";
return $text;
}

We are limited in the amount of support that we can provide for customizations, but if you get stuck or have any questions, please let me know – I’ll be happy to try to point you in the right direction!

Thanks,

Jennifer

[Miki]

Hi

to functions.php in my child theme, I added:

add_filter( ‘wootickets-tickets-email-enabled’, ‘__return_false’ );

But I still get the ticket mail, though without content.

[Jennifer]

Hello,

Can you give this a try instead?

add_filter( 'tribe_tickets_plus_email_enabled', '__return_false' );

Let me know if this works!

[Miki]

That seems to work, thanks 🙂

[Jennifer]

No problem! Just let me know if there is anything else that I can help with 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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