[Jennifer]

Hello,

I’m sorry that you’re running into this issue, but I’ll be happy to help you figure out what’s going on!

How did you adjust the stock? Did you change the “Sell up to” option directly on one of the tickets? If so, this is likely the source of the disparity, as this changes the maximum number of that ticket that can be sold (but still have sales of that ticket draw from the global stock). To change the global stock itself, you’ll need to click the “Settings” button in the ticket section, then you’ll see an option to change the shared capacity.

Can you give this a try and let me know if it works for you?

Thanks,

Jennifer

[Jennifer]

Hi Alexandre,

I’ll be happy to help you out with this.

First, can you look under the Plugins section of your Dashboard and verify that The Events Calendar is activated?

Just to clarify, I see that you have an Event Aggregator license (which imports events to your site), but I do not see an Events Calendar Pro license associated with this account. Did you purchase Pro from another account and if so, did your events disappear when you tried to activate Pro on your site?

Can you please share your full system info with me?

Thanks,

Jennifer

[Jennifer]

Hello,

I did understand your question, but as changes to the API were rolled out, our platform was blocked entirely from accessing the Facebook API. I am not sure how your imports are still running, but it is very likely that they will stop running in the near future.

Users were still able to import events that they indicated they were interested in at one point, and you are correct that we did post this as a temporary solution in the article that I linked to. However, these imports eventually stopped working as well, and currently, we are blocked from importing any events at all.

Some users appeared to retain their access longer than others (likely because some events may have been cached), and it sounds like this is what happened on your site.

I’m sorry for the confusion there, I should have been clearer about that! Once our platform is approved to regain access and we are able get imports back up and running (assuming and hoping that we do!), if you’re still running into issues, we’ll be happy to help you out from there!

Until then, we have no way of investigating issues like this, as none of us here are able to run any imports from Facebook at all. If you have any other questions in the meantime, please let me know.

Thanks,

Jennifer

[Jennifer]

The description will be overwritten, but the featured image should be ok. You can instead select the “Import events but preserve local changes to event fields.” option for that setting, which will import changes from the source except for any fields that you have changed on your site calendar. This should get your date changed but leave your image and description as you set them.

Let me know if this works for you!

[Jennifer]

Hi Brian,

Can you try clearing out any caching that you might be doing on your site (via a plugin or on your server) as well as your browser cache and see if that gets it working?

Thanks,

Jennifer

[Jennifer]

Definitely, if this is indeed not working correctly, then I will log it in the system as a bug. I just want to have a developer take a look first to see if there is something that we’re missing. If there is, we should be able to get a quick solution from him 🙂 I haven’t heard back yet, but as soon as I do, I will let you know.

[Jennifer]

No problem!

[Jennifer]

Hi Travis,

Thanks for checking out our plugins!

Events Calendar Pro, which includes features like shortcodes, recurring events, and additional views (photo, map, and week) and widgets, is not required to use Community Events. You will however need The Events Calendar which is our free, base events plugin to use both Filter Bar and Community Events.

Community Events allows users to create events from the front end, but it does not create a separate calendar – it uses the same calendar as you would have using just The Events Calendar (and Events Calendar Pro, which extends the features of the free plugin).

We do have some bundles that offer discounts when buying multiple plugins at once, but there is not currently one specifically for Filter Bar, Community Events, and Events Calendar Pro. If you decide to go with all three, please send us an email at support @ theeventscalendar.com, and we might be able to put something together for you 🙂

Please let me know if you have any other questions!

Thanks,

Jennifer

[Jennifer]

Hi Kevin,

I’m sorry that you’re running into this issue, but I’ll be happy to help you figure out what’s going on.

First, it looks like you’re running a version of WordPress that is quite a bit older – can you try updating to the current version (4.9.6) and see if that gets things working?

It is always a good idea to make a full backup of your site before updating and to update first in at testing environment, especially when coming from a much older version.

Please let me know if this gets things working correctly!

Thanks,

Jennifer

[Jennifer]

Hello,

Thanks for reaching out! Just to set expectations, I do need to point out that customizations are outside the scope of support that we are able to provide here in the forums. However, I’ll be happy to see if I can point you in the right direction here!

I did some testing with this function on my end and was not getting the results I was expecting, so I reached out to one of our developers to see if he can provide some further insight. I’ll let you know as soon as I hear back.

[Jennifer]

Hi Paal,

None of our products will push events to Facebook (although you might look into a third-party plugin to share WordPress posts on Facebook). Event Aggregator previously imported events from Facebook, but due to recent changes in the Facebook API, this service is currently not available. We do have an application in with Facebook to get our access restored and hope to get this service back up and running soon (check out this page for updates)!

You can however show past events. The tribe_events shortcode that comes with Events Calendar Pro will let you set a date to start showing events from. Alternatively, you could use categories to as a shortcode parameter.

Let me know if you have any more questions!

Thanks,

Jennifer

[Jennifer]

Hello,

Thanks for reaching out!

I would first try setting the “Events template” setting under Events > Settings > Display to “Default Page Template”? If your theme’s default page template includes the sidebar that you want to add to the events pages, then this should work.

If not, you can do a template override of the default-template.php file and add the sidebar in there – the WordPress documentation on adding sidebars for some code examples.

We are limited in the amount of support that we can provide for customizations, but if you get stuck or have any questions, please let me know – I’ll be happy to try to point you in the right direction!

Thanks,

Jennifer

[Jennifer]

Hello,

Can you give this a try instead?

add_filter( 'tribe_tickets_plus_email_enabled', '__return_false' );

Let me know if this works!

[Jennifer]

Hello,

I’m sorry that you’re running into this issue, but I’ll be happy to help you figure out what’s going on!

Can you first try going under Events > Settings > APIs > Eventbrite and clicking the “Refresh your connection to Eventbrite” button, then try the import again? If you’re still getting the same message, can you please send me the full URL that you’re trying to import from so that I can do some testing on my end?

Thanks,

Jennifer

[Jennifer]

Hi Howard,

Thanks for reaching out!

If you are wanting to only display the next upcoming date in a recurring series (instead of all of the upcoming dates), you can do this by checking the “Recurring event instances” option under Events > Settings > General. Can you give this a try and let me know if this gets you what you’re looking for?

If not, and you need to dive into the code, then you can see a full list of available functions here. Customizations are outside the scope of support that we are able to provide here in the forums, but if you need further help with this or have any questions, please let me know. I’ll be happy to try to point you in the right direction!

Thanks,

Jennifer

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