[Jennifer]

Hi Israel,

Thanks for reaching out!

You are correct, tickets are essentially WooCommerce simple products, and no categories are automatically assigned to them when they are created. You can add categories however by going to the ticket section in the event edit screen, hovering over the ticket, and clicking “Edit in WooCommerce”. From there, you can edit the ticket as you would a typical WooCommerce product.

To create promo codes, you can use WooCommerce coupons, which you can apply to only a particular category of products.

Let me know how that goes and if you have any questions!

Thanks,

Jennifer

[Jennifer]

Hi Tom,

Thanks for reaching out! Currency and tax functionality is actually handled through either WooCommerce or Easy Digital Downloads instead of from within Event Tickets Plus itself. I would recommend taking a look at this article from WooCommerce on using multiple currencies, and this one regarding setting up taxes in WooCommerce. You can configure multiple taxes within Woo, so you can create a GST tax.

You can customize the ticket template by following the instructions in our themer’s guide.

If you have any other questions, please feel free to open up a new thread, and we’ll be happy to help you out over there!

Thanks,

Jennifer

[Jennifer]

Hi Aaron,

Thanks for reaching out! It sounds like you were able to get this resolved? If you still need help with this, could you please send me a link to the page where this is occurring? I’ll be happy to take a look and see what I can recommend!

Thanks,

Jennifer

[Jennifer]

Hi Robert,

Thanks for reaching out!

Could you please send me a link to an event on the front end where the links aren’t working, as well as a screenshot of the event edit section including the markup you’re using to create the links?

I’ll be happy to take a look and see what I can recommend!

Thanks,

Jennifer

[Jennifer]

Hi Erik,

So sorry to hear you’re running into this issue! Currently all support is handled through the forums here, but I think your best bet is to go in via FTP and delete Pro, then reinstall following these instructions. I see that you tried to share your system info but were not able to do so…I would recommend taking a look at this guide (if you haven’t done so already) and see if you are able to copy/paste it into a private reply.

Let me know how it goes with the FTP method!

Thanks,

Jennifer

[Jennifer]

Hi Phillip,

I’m sorry to hear you’re running into this issue, but I’ll be happy to help you get it resolved!

First, could you please share your system information with me, as well as a link to an event this is occurring on and a screenshot of the ticket edit section on the back end of that event?

Thanks!

Jennifer

[Jennifer]

Hi Ron,

Thanks for reaching out! Could you please send me the Facebook link you’re using so that I can do some testing on my end? Also, when you say the images are coming into the back end, do you mean that they are being imported into the media library but not set as the featured image for the event?

And one last question…does this occur with scheduled imports, manual imports, or both?

Thanks,

Jennifer

[Jennifer]

Hi Jordane,

Thanks for reaching out! I’m sorry to hear The Events Calendar is conflicting with one of your plugins, but nice work finding the source of the issue!

While I’m not familiar with the Power Builder plugin, I did do some research and didn’t find any known issues with this plugin. We are a bit limited in the amount of support we can provide for plugin conflicts, but if you can provide me with a little bit more information, I’ll be happy to look into this a bit further and see what I can recommend!

First, can you please share your system information with me? If you can also check for errors by 1) right-clicking on the page when the gallery is grayed out, clicking “Inspect”, and then checking the console, and 2) trying to recreate the issue with WP_DEBUG enabled to see if any error messages appear.

Let me know what you find!

Thanks,

Jennifer

[Jennifer]

Hi Bedros,

Thanks for reaching out!

Could you please provide a few more details on how you would like this to work? Are you wanting users to submit two separate payments on the same order before tickets are generated?

We are a bit limited as to the amount of support we can provide for integrations with third party plugins, but if you can clarify what you’re looking for a little bit, I’ll be happy to see what I can recommend!

Thanks,

Jennifer

[Jennifer]

Hi Ilkka,

I’m sorry that plugin didn’t work for you…were you able to give the Empty Cart Timer plugin a try? Unfortunately I don’t really have another easy solution for you here, but you might try posting on the support page for WooCommerce Cart Stock Reducer to see if they can help you get that plugin working.

If there is anything else I can help with, please let me know!

Thanks,

Jennifer

[Jennifer]

Great! I’m glad to hear it’s fixed now! I’ll go ahead and close out this thread, but please feel free to open up a new one if you run into any other issues.

Thanks,

Jennifer

[Jennifer]

Hi Adam,

I’m glad it’s correct now! Yes you can hide it – sorry I didn’t answer this question before, I thought you preferred the correct translation as a solution! Try adding this to the functions.php file of your child theme:

add_filter( 'wootickets_email_message', '__return_empty_string' );

Let me know if that works for you!

Thanks,

Jennifer

[Jennifer]

Hi Matt,

I’m sorry you’re running into this issue, but I’ll be happy to help you figure out what’s going on!

Unfortunately we are not able to log into user sites, but the following steps should help us get an idea of what is causing this issue:

1. Can you please share your system information with me?
2. If you haven’t done so already, could you please try testing for conflicts with your theme and other plugins? If you’d prefer not to do this on your live site, WP Staging will allow you to create a quick copy of your live site that you can use for testing. Please make sure that you have WP_DEBUG enabled during testing and copy/paste any error messages that you see here.
3. Finally, could you please check for JavaScript errors on the event edit page when you are getting duplicate venue fields? You can do this by right-clicking on the page, clicking “Inspect”, and then viewing the console.

Let me know what you find!

Thanks,

Jennifer

[Jennifer]

Hi Rebello,

Thanks for reaching out! Have you tried selecting “dropdown” as the field type when creating an additional field? This should allow you to enter options (one per line – see the screenshot in our Additional Fields Guide) that will then be presented in a dropdown menu for users to select from when adding events.

If this isn’t quite what you’re looking for, could you please provide a few more details on how you’d like the dropdown to work? I’ll be happy to see what I can recommend!

Thanks,

Jennifer

[Jennifer]

Hi Noah,

I’m sorry to hear you’re running into this issue…this was a known issue but should have been fixed with the latest maintenance release a few days ago (4.5.13). I see that you are currently running that version – can you do a quick test in your dev site and verify that this is still occurring after you updated to 4.5.13?

If so, is this happening with manual imports, scheduled imports, or both? If you could send me a link to the calendar you are using so that I can do some testing on my end, that would be helpful as well.

Thanks,

Jennifer

[Author]

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