Stopped working

[averymg]

The event calendar pro just disapeared. Cant install or update says folder already exists. This is urgent since it took our whole website down cause we cant update or change any events. Better way to contact?

[Jennifer]

Hi Erik,

So sorry to hear you’re running into this issue! Currently all support is handled through the forums here, but I think your best bet is to go in via FTP and delete Pro, then reinstall following these instructions. I see that you tried to share your system info but were not able to do so…I would recommend taking a look at this guide (if you haven’t done so already) and see if you are able to copy/paste it into a private reply.

Let me know how it goes with the FTP method!

Thanks,

Jennifer

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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