[Jaime Marchwinski]

Hi Greg,

Thanks for reaching out again!

I’m assisting you with this issue on another thread, so I’m going to go ahead and close out this duplicate thread.

See you over there!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Greg,

Thanks for reaching out again!

I’m sorry to hear that you are experiencing an issue with our plugin.  Can you take a screenshot of what that ticket looks like on the backend, so that I can try to replicate things on my end?

It appears that you have already tried this with a bare WordPress install, is that correct?

Is this on a live or local site?  Do you have a link to your events that I could take a look at?

Can you please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see?

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Edward,

Thanks so much for reaching out and for your interest in our products!

With The Events Calendar and Events Calendar PRO, you can create events from the backend and display them on your site.

If you’d prefer to have your users add events from the frontend of the site, you will want to utilize our Community Events plugin.  You can decide whether you’d like to have those events published right away, or you can leave them as drafts and review them before publishing.

You can create a Member’s Only calendar using the following tutorial:

https://theeventscalendar.com/knowledgebase/making-members-calendar/

You may also be interested in our article on Admin roles and permissions, so that you can control what your users can do on the backend of your site:

https://theeventscalendar.com/knowledgebase/admin-roles-and-permissions/

The license that you need depends on the number of sites that you will be using our plugins on.  For one site, you’ll want a Personal License.  For up to three sites, you’ll want our Business License.  And for up to 10 sites, you’ll want to purchase our Agency License.  We also have Multisite and Unlimited Licenses available.

We have a great 30-day full refund policy, so if things really don’t work out the way you’d hoped, you can get a full refund.

Also, feel free to check out our demo site here.

Let me know if you have any other questions!

 

Thanks,

Jaime

 

 

[Jaime Marchwinski]

Hi Deneen,

Thanks for providing me with that information.

Can you try adding the following snippet to your theme’s functions.php file and let me know if your attendees show up?

add_filter( 'tribe_tickets_attendees_admin_expire', 'custom_tickets_attendees_expire' );
add_filter( 'tribe_tickets_attendees_expire', 'custom_tickets_attendees_expire' );

function custom_tickets_attendees_expire () {
return 0;
}

Let me know how that goes!

Thanks,
Jaime

[Jaime Marchwinski]

Hi Ashley,

Can you try updating all of your Events Calendar related plugins and WooCommerce to their most recent versions, and run the WooCommerce Data Updater.

After doing so, try recreating the same scenario and see if things work as expected.

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Derek,

Can you post the exact code that you are using? I want to see if there is an issue with the code itself.

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Jonah,

Can you take a screenshot of what the venue looks like from the backend, so that I can try to replicate the scenario that you are describing on my end?

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Jen,

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.  Once you revert to a bare install, try creating a new recurring event to see if it works properly there.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Also, can you please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see?

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Mike,

Thanks for providing that information.  Unfortunately I don’t have permissions to view the files, but I requested access.

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Michelle,

You can export events from the calendar on your site to your Google Calendar using the Export Button, as seen here:

Also, with Event Aggregator, you can import your events (including venue data) from your Google Calendar to your site calendar.

You can also import from other sources and can import a bunch of content at one time (like your venues and organizers) via CSV.

Let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Vivek,

Thanks for providing me with that information.

It appears to me that everything is working properly again with the page that you linked to, is that correct?

If not, please provide some more information so that I can see the issue in action.

And let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Vivek,

Great, thanks for providing me with that information.

I’d recommend starting off by taking a look at our Themer’s Guide, which can show you which templates can be edited and copied in order to achieve the results that you are looking for.

The template that you’ll want to look for is widgets/this-week-widget.php.

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad to hear that things are working now, you are welcome back in our support forums any time!

Since this issue has been resolved, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Hi Deb,

Unfortunately, at this time, the ticket fieldsets are not available on the frontend with Community Events and Community Tickets.

You have the option to add the ticket fieldsets later from the backend, in the same way you add ticket fieldsets for Event Tickets Plus in your Edit Event page.

You can also add this idea to our Feature Requests, as we tend to implement ideas based on customer feedback, so your input is greatly appreciated:

https://tribe.uservoice.com/forums/195723-feature-ideas

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Alan,

As a next step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

In addition, there are a number of mixed content error messages appearing in the console, so I would recommend installing and configuring a plugin, like this one, in order to resolve those errors.

Let me know how that goes!

 

Thanks,

Jaime

 

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