[Jaime Marchwinski]

Hi Jonah,

It looks like all of your filters display properly if you are viewing the site in English.  With the other two languages, the Germany and USA country filters are missing.

With that in mind, can you take a look at the following article on setting up Filter Bar with WPML and make sure that everything is configured properly there?

https://theeventscalendar.com/knowledgebase/setting-up-filter-bar-with-wpml/

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Kris,

I’m sorry to hear that did not resolve the issue.  Can you take me through the steps that you take to register these RSVPs?

It sounds like they are not added from the front-end, is that correct?  Are these attendees moved from one event to another?

If you can supply me with a bit more information about your process, I can try to replicate the issue on my end as well to determine if there is a bug in our system.

Let me know if you have any other questions along the way!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Mike,

Unfortunately I am getting a message that the link has expired so I cannot download your theme. If you can resend it, I will take a look.

In the meantime, I’d recommend taking a look at your stylesheets and page templates and see if altering these settings helps you to achieve the results that you are looking for:

https://theeventscalendar.com/knowledgebase/stylesheets-and-page-templates/

Can you please also enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see?

You may also want to reach out to your theme developers in the meantime to see if they have any solutions for you on this issue as well.

Let me know if anything else comes up along the way!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Derek,

You can try adding the following snippet to your functions.php file to change the title for the main events page:

add_filter('tribe_get_events_title', 'change_events_title');
function change_events_title($title) {
return 'New Title Here';
}

You could look through some other people’s gists on this topic for inspiration too, if you need something further than the above.

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Mary,

Thanks for providing me with that information.

Facebook recently announced a range of changes (https://newsroom.fb.com/news/2018/04/restricting-data-access/) to their APIs (the protocols we use to ‘speak’ to their servers and retrieve event information) which are having an affect on a number of our users.

We are currently figuring things out as they continue to evolve with the Facebook Privacy Policy. For now, the best places to check in on the status of our plugin’s access to Facebook are https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy/ and https://theeventscalendar.com/event-aggregator-status/.

However, the short version of the story is that Facebook imports are currently not working.  Do you import from any other sources that I can assist you with?

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad we could help, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Glad we could help, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Sorry to hear that, Edward.

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Thanks for your feedback, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Hi Bart,

Thanks so much for reaching out!

Do you see the same issue if you switch to a default WordPress theme, like ‘Twentyseventeen’?

You may need to adjust some of the styling within your various breakpoints, as outlined in our Themer’s Guide:

https://theeventscalendar.com/knowledgebase/themers-guide/

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Antar,

Thanks so much for reaching out!

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Aleisha,

Thanks so much for reaching out!

On the first page of your Events, I see events through November.  Are there events beyond those listed on this first page?

I’m also seeing more than 5 events listed on the page, has the issue been resolved?

Let me know!

 

Thanks,

Jaime

[Jaime Marchwinski]

Thanks so much for reaching out!

Unfortunately, stock does not automatically get reduced if a ticket is marked as Pending Payment.  You can try to manually reduce the stock either on the WooCommerce Product Page, using the total_sales custom field or on the Order itself if you enable stock management.

You can also add this idea to our Feature Requests, as we tend to implement ideas based on customer feedback, so your input is greatly appreciated:

https://tribe.uservoice.com/forums/195723-feature-ideas

Let me know if this helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Susan,

Thanks so much for reaching out!

I’m sorry to hear that you are experiencing this issue!

It sounds like you have already begun to implement the spam prevention measures that I would take to prevent this from happening again on your site.  The two things I would recommend are:

• Uncheck Allow anonymous users under Events Settings < Community
• Set up recaptcha keys under Events Settings < APIs

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Nitha,

Thanks so much for reaching out!

All of your featured events live at your-site.com/events/featured (for example), so you can add a link on your homepage to that URL, or you could make that link your homepage if you prefer.

This article might be useful to you as well:

https://theeventscalendar.com/knowledgebase/featured-events/

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Author]

Posts