Paypal Orders not showing up in Attendee list

[Deneen Troupe-Buitrago]

I have an event in which the Paypal orders show the list of attendees but the attendee list is blank.

[Jaime Marchwinski]

Hi Deneen,

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know if anything else comes up in the meantime!

 

Thanks,

Jaime

[Deneen Troupe-Buitrago]

This reply is private.

[Jaime Marchwinski]

Hi Deneen,

Thanks for providing me with that information.

Can you try adding the following snippet to your theme’s functions.php file and let me know if your attendees show up?

add_filter( 'tribe_tickets_attendees_admin_expire', 'custom_tickets_attendees_expire' );
add_filter( 'tribe_tickets_attendees_expire', 'custom_tickets_attendees_expire' );

function custom_tickets_attendees_expire () {
return 0;
}

Let me know how that goes!

Thanks,
Jaime

[Deneen Troupe-Buitrago]

This reply is private.

[Jaime Marchwinski]

Glad we could help, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

[Author]

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