Bulk import stopped working

[Mary Donnelly]

Hello,

I use the event aggregator on two sites, and both have stopped working for bulk import. The problem has continued to happen through the recent updates.

[Jaime Marchwinski]

Hi Mary,

Thanks so much for reaching out again!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

In addition, can you provide me with the URL that you are trying to import, so that I can do some testing on my end?

Also, can you enable and check the Event Log under Events < Help to see if you see anything unusual?

Right under that is your Event Aggregator Status. Can you take a screenshot of what you see there?

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Mary Donnelly]

*Hi, *

*Here is the information you requested*

*Yesterday, I checked to enable the system information thing, but there is
not a save button on that page, so I am on that page again today and it was
not checked… I did check it again but still no save button.*

*Here is a URL you can use to try a bulk import*

* https://www.facebook.com/OrrFamilyFarm/
https://www.facebook.com/OrrFamilyFarm/ *

*The Event Log under Events Help, is a few different options, none of
them are to enable…*

* https://www.facebook.com/OrrFamilyFarm/*

[Jaime Marchwinski]

Hi Mary,

Thanks for providing me with that information.

Facebook recently announced a range of changes (https://newsroom.fb.com/news/2018/04/restricting-data-access/) to their APIs (the protocols we use to ‘speak’ to their servers and retrieve event information) which are having an affect on a number of our users.

We are currently figuring things out as they continue to evolve with the Facebook Privacy Policy. For now, the best places to check in on the status of our plugin’s access to Facebook are https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy/ and https://theeventscalendar.com/event-aggregator-status/.

However, the short version of the story is that Facebook imports are currently not working.  Do you import from any other sources that I can assist you with?

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Mary Donnelly]

Hello, I have not heard from you in 4 days…
I am having other problems… 1. Venues and Organizers do not delete, for
example, the Norman Bird Sanctuary, I have deleted it a bunch of different
times, never worked. 2. The delete multiple events buttons in the settings
do not work. 3. In the Events area of the backend, I’ll do a search, and
only a few events populate the results, but I know more are missing, so I
run the same search again and get more complete results.

[Jaime Marchwinski]

Hi Mary,

I responded to your reply two days ago, perhaps you missed my response.

Here it is again:

Facebook recently announced a range of changes (https://newsroom.fb.com/news/2018/04/restricting-data-access/) to their APIs (the protocols we use to ‘speak’ to their servers and retrieve event information) which are having an affect on a number of our users.

We are currently figuring things out as they continue to evolve with the Facebook Privacy Policy. For now, the best places to check in on the status of our plugin’s access to Facebook are https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy/ and https://theeventscalendar.com/event-aggregator-status/.

However, the short version of the story is that Facebook imports are currently not working.  Do you import from any other sources that I can assist you with?

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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