Registering Free Attendee Tickets for Paid Events

[Greg]

Hi,

I wrote into the wrong forum and posted:

All of our events are paid events where an attendee must buy a ticket. For every event, we also have free tickets that we give to sponsors, but we need them to be on our attendee list. Other than creating a coupon code to make the ticket free, is there anyway to add an attendee to the event and not charge them so that we don’t have to go through the whole order process for each of the free attendees (this is cumbersome as we have to process it internally and then WordPress changes the name associated with your account, etc. if you make a purchase as someone else).

I was told that I can set up a free ticket or RSVP that you can’t see from the front end. Can you please tell me how to do a free ticket or RSVP that you can’t see from the front end?

I’ve been creating a coupon code to make the ticket free and then going in and purchasing the ticket (entering the free attendees details on the event/ticket purchase page and then on the checkout page entering my details). The problem is that the ticket gets emailed to whoever’s details are on the billing page, not the ticket purchase page. I then have to forward on the ticket.

With a free ticket or RSVP that is hidden on the front end, who receives the email? Can you please tell me how to set it up so that it can’t be accessed from the front end?

Thanks,
Ashley

[Jaime Marchwinski]

Hi Ashley,

Thanks for reaching out again here!

To hide tickets, you can set the start and end sale dates to be in the past, which will prevent them from showing up on the front end.

You can then manually add the order in WooCommerce and either add the WordPress user there, or checkout as a guest, and add the associated email address there.

Let me know if that helps!

 

Thanks,

Jaime

[Greg]

So I’ve added the RSVP ticket with the start and end date in the past, but when I go to add the order manually:

From the product section>add item(s)>add product(s) – the ticket isn’t there. No tickets from past events are there, only the current ticket which has not reached it’s end date for sale yet.

Also, if you do it this way, does it still require you to enter the attendee information (name, position, company, etc.) so that is saved to your attendees list?

Can you please advise?

Thanks,
Ashley

[Jaime Marchwinski]

Hi Ashley,

I just tested this functionality and it did work for me, so let me take you through the steps:

• Create a new event in the future
• Create a ticket for that event, but change the Start/End date to be in the past
• Ticket will not appear on front end, but event will appear as an upcoming event
• Go to WooCommerce > Orders and add a new order
• Add product and select the ticket for your event
• Recalculate and add Customer information at the top
• Create order
• Go to Attendees tab and see ticket added for order

Let me know if that works for you!

 

Thanks,

Jaime

[Greg]

Hi,

I have done this and when I “add product” the free ticket isn’t an option that I can add. Here is a screen cast so that you can see…

https://www.dropbox.com/s/2vc1e5we1pn4jql/events%20tickets%20plus.mov?dl=0

Can you please advise?

Ashley

[Jaime Marchwinski]

Hi Ashley,

Can you try updating all of your Events Calendar related plugins and WooCommerce to their most recent versions, and run the WooCommerce Data Updater.

After doing so, try recreating the same scenario and see if things work as expected.

Let me know how that goes!

 

Thanks,

Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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