Recurring Events are not being generated

[Jen Russo]

Recurring events into the next 2 months are not being generated unless we manually Update each event.

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PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/recurring-events-are-not-being-generated/

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PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/recurring-events-are-not-being-generated/

[Jaime Marchwinski]

Hi Jen,

Thanks so much for reaching out!

If you go to Events Settings < General, what do you have set for Create recurring events created in advance for?

Is whatever you have set here not honored in the creation of recurring events?

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

 

[Jen Russo]

Jaime

If you go to Events Settings < General, what do you have set for Create recurring events created in advance for? 2 MONTHS

Is whatever you have set here not honored in the creation of recurring events? IT IS NOT CREATING THEM. THE ONLY WAY I CAN GET IT TO CREATE THE RECURRING SEQUENCE IS TO OPEN THE EVENT AND HIT UPDATE SEVERAL TIMES

BASICALLY AS DESCRIBED IN THIS OTHER SUPPORT ISSUE – https://theeventscalendar.com/support/forums/topic/recurring-events-are-not-being-generated/

Let me know if you have any other questions in the meantime!
I AM ALSO SENDING YOU SCREEN SHOTS. LET ME KNOW IF YOU NEED ANY ADDITIONAL INFO. IF YOU LOOK AT SOME OF MY OTHER SUPPORT TICKETS I HAVE ALSO BROUGHT UP RECURRING ISSUES BEFORE.

THANKS !!

[Jaime Marchwinski]

Hi Jen,

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.  Once you revert to a bare install, try creating a new recurring event to see if it works properly there.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Also, can you please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see?

Let me know how that goes!

 

Thanks,

Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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