[Jaime Marchwinski]

Hi Shay,

The map that you are missing in the footer appears to be embedded in your theme.  You may want to raise this question with your theme developers and see if they have any insight there.

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Ellie,

Thanks for providing me with all of that information.

When I click on the links you provided, I don’t see the Eventbrite tickets appear, however they do appear upon reloading the page.

I’m not able to replicate this behavior when I import the same events onto my own site.

Can you try flushing your permalinks by going to Settings < Permalinks and Save Changes.  You will want to clear your browser and site cache as well after doing this.

I’m wondering if this may be an issue with your Eventbrite API, can you try removing it and re-authenticating as well.

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Rolf,

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

To edit the ticket email, I’d recommend starting off by taking a look at our Themer’s Guide, which can show you which templates can be edited and copied in order to achieve the results that you are looking for.

To safely modify the ticket email I would recommend you to make a copy of event-tickets/src/views/tickets/email.php and place that copy in [your-theme]/tribe-events/tickets/email.php

Open the file you just copied to your theme’s directory and modify lines you want.

Let me know how that goes!

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Hi Paul,

Thanks so much for reaching out!

If there is only one site with one place to enter the license, that you would only need one license.

However if you have multiple sites, even though they are the same site in different languages, you would still need individual licenses to make that scenario work.

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Milla,

Thanks so much for reaching out again!

Let’s start off with the first issue, as we like to keep it to one issue per thread in order to make sure that everything is clearly addressed individually.

I need help with my Calendar Month View.

1) I had changed some months ago the TITLE leaving just the words for MONTH & YEAR but now the TITLE IS COMPLETELY GONE. I did’t move, write or change anything on the script once the help desk gave me (Victor, post 5495). The code is on WP-admin > Settings > PHP Inserter. I need you to help me to get back the title please.

I think probably is a timezone problem or date format that isn’t anymore working with the code, I don’t know really.

If you temporarily remove the custom code, does the title return as expected?

Also, can you update your Events Calendar related plugins to the most recent versions and see if that helps?

If that doesn’t work,can you try flushing your permalinks by going to Settings < Permalinks and Save Changes.  You will want to clear your browser and site cache as well after doing this.

Let me know how that goes!

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Hi Dana,

Thanks so much for reaching out!

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Wayne,

Thanks so much for reaching out!

As a first step, please update all of your Events Calendar related plugins and see if that helps to resolve the issue.

If not, please refer to the steps outlined in the following article:

https://theeventscalendar.com/knowledgebase/troubleshooting-google-maps/

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Tim,

Thanks so much for reaching out!

After reviewing your request this essentially looks like a custom development task and so is outside of our stated scope of support.

With that being said, we’d love to help point you in the right direction.

I’d recommend starting off by taking a look at our Themer’s Guide, which can show you which templates can be edited and copied in order to attempt the results that you are looking for.

If you’d prefer not to tackle this customization on your own, we may be able to assist you further. We do need to prioritize support requests from other customers at this time but I’ll certainly flag this with the team and – although we can’t make any promises – if we have time and space to come back and help, we’ll be happy to do so.  Please let us know if you’d like to go this route so that you can be added to this queue.

In the meantime, if there is any more information you can share (including mocks) that will help us to better understand what you are seeking please do feel free to add them to this ticket.

If you urgently need help with this, however, you may instead wish to consider working with a suitably skilled developer or designer who can offer the additional level of support you require.

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Shay,

Try adding the following code to your functions.php file to remove the map scripts from certain views, which may make the error go away:

// Dequeues tribe-events-ajax-maps.min.js

function dequeue_tribe_geoloc_scripts() {
if ( function_exists( 'tribe_is_event') ) {

if ( !is_singular( 'tribe_events' ) && tribe_is_view('month') || tribe_is_view('day') || tribe_is_view('week') ) {
wp_dequeue_script( 'tribe-events-pro-geoloc' );
}

}
}
add_action('wp_enqueue_scripts', 'dequeue_tribe_geoloc_scripts', 100 );

Let me know if that helps!

Thanks,
Jaime

[Jaime Marchwinski]

Hi Laura,

Thanks for providing me with all of that information.

The best/simplest way to solve this timeout issue is by increasing the max_execution_time in php.ini (the default value is 30 seconds):

max_execution_time = 60

If increasing the max_execution_time to 1 minute is still not enough, you can adjust/increase it more to ensure that the server will have time to process your requests before it hangs.

I hope this helps, let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

This reply is private.

[Jaime Marchwinski]

Hi Matt,

Many of our users use WP All Export, which provides a lot of flexibility in what you export and allows you to export to .csv or .xml.

We do have a page where you can view all attendees for a particular event, and we also have an extension that allows you to view all registrations on a single page. This article has some more details on managing attendees and the check-in process.

We do have a great 30-day full refund policy, so if things really don’t work out the way you’d hoped, you can get a full refund.

Also, feel free to check out our demo site here.

Let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Carsten,

Thanks for checking in!

Unfortunately this bug still has not been resolved and I don’t have an ETA for when it will be resolved, although I assure you that this thread will be notified when a fix becomes available.

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad we could help, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Hi Donna,

Thanks so much for reaching out!

Facebook recently announced a range of changes (https://newsroom.fb.com/news/2018/04/restricting-data-access/) to their APIs (the protocols we use to ‘speak’ to their servers and retrieve event information) which are having an affect on a number of our users.

We are currently figuring things out as they continue to evolve with the Facebook Privacy Policy. For now, the best places to check in on the status of our plugin’s access to Facebook are https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy/ and https://theeventscalendar.com/event-aggregator-status/.

If you are only using Event Aggregator for Facebook imports, that may be the reason why you are no longer seeing events imported on your website.

I’d recommend visiting Events Settings < Help to see the status of your imports.

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

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