Events exist yet I get msg: no upcoming events at this time.

[Donna Martinez]

I am using the features that imports events from Facebook pages. These event pages show events occurring now and throughout the month and beyond. Yet they are not being imported and the message on my website reads:
There are no upcoming events at this time.

I have NO calendar past-present-or future.
How do I fix?

[Jaime Marchwinski]

Hi Donna,

Thanks so much for reaching out!

Facebook recently announced a range of changes (https://newsroom.fb.com/news/2018/04/restricting-data-access/) to their APIs (the protocols we use to ‘speak’ to their servers and retrieve event information) which are having an affect on a number of our users.

We are currently figuring things out as they continue to evolve with the Facebook Privacy Policy. For now, the best places to check in on the status of our plugin’s access to Facebook are https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy/ and https://theeventscalendar.com/event-aggregator-status/.

If you are only using Event Aggregator for Facebook imports, that may be the reason why you are no longer seeing events imported on your website.

I’d recommend visiting Events Settings < Help to see the status of your imports.

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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