[Jaime Marchwinski]

Hi Andre,

Thanks so much for reaching out!

I’m sorry to hear that your additional attendee information has disappeared.

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

This reply is private.

[Jaime Marchwinski]

Hi Rolf,

Thanks so much for reaching out!

You should be able to manually set the ticket SKUs when you are creating the ticket. Here’s a screenshot on where you can do this: https://cloudup.com/c-H4VXFz26c

Let me know if that helps!

Thanks,

Jaime

 

[Jaime Marchwinski]

Hi Irina,

Thanks so much for reaching out!

After reviewing your request this essentially looks like a custom development task and so is outside of our stated scope of support.

With that being said, we’d love to help point you in the right direction.

I’d recommend starting off by taking a look at our Themer’s Guide, which can show you which templates can be edited and copied in order to attempt the results that you are looking for.

If you’d prefer not to tackle this customization on your own, we may be able to assist you further. We do need to prioritize support requests from other customers at this time but I’ll certainly flag this with the team and – although we can’t make any promises – if we have time and space to come back and help, we’ll be happy to do so.  Please let us know if you’d like to go this route so that you can be added to this queue.

In the meantime, if there is any more information you can share (including mocks) that will help us to better understand what you are seeking please do feel free to add them to this ticket.

If you urgently need help with this, however, you may instead wish to consider working with a suitably skilled developer or designer who can offer the additional level of support you require.

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Owen,

Thanks so much for reaching out!

Let’s address one issue at a time here, to make sure we fully resolve each issue separately.

To start, I am unable to replicate the first issue that you are describing.  In other words, when I purchase two tickets with attendee information on my test site, the attendee information appears for both attendees.

In this case, as a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

This reply is private.

[Jaime Marchwinski]

Hi Jeff,

Can you provide me with the URL that you are trying to import (in a private reply), so that I can do some testing on my end?

Also, can you enable and check the Event Log under Events < Help to see if you see anything unusual?

Right under that is your Event Aggregator Status. Can you take a screenshot of what you see there?

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Ellie,

A fix is in the works for the ticket price not showing in List View.

As far as your other issue goes, I cannot replicate that issue, so I am holding off from calling it a bug.  It sounds like you have been able to find a workaround for that issue, at least until the next plugin update.

If you’d like to have your changes not overwritten with a plugin update, I’d recommend starting off by taking a look at our Themer’s Guide, which can show you which templates can be edited and copied in order to achieve the results that you are looking for.

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Wayne,

Yes, we are aware of this issue and it is most likely related to the other issue that you are experiencing.

We will let you know when this issue has been resolved on our end.

Please let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Shay,

Thank you for your response, I completely understand.

As a next step, we’d like to take a look at your set-up and see if we can find out the cause of the issue that way.

In order to do that, you can use https://wordpress.org/plugins/duplicator/ to give us a copy of your database plus all themes and plugins.

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Ellie,

Thanks for providing me with all of that information.

Unfortunately, I could reproduce the second issue on my end. I have logged a bug report for this so it can be addressed in one of our next maintenance releases of our plugins.

I will set this thread’s status as “Pending fix” and link it to the report. This way, we will notify you once a fix is released.

We apologize for the inconvenience and we appreciate your patience while we work on this.

Please let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hm, that is strange.  When I imported with that URL, I only saw one (future) event being imported.  Can you take a screenshot of how your import looks, including the preview, so that I can see what you’re seeing?

[Jaime Marchwinski]

Hi Shay,

I’m not seeing a database dump here, although I may be missing something.

Since I have not heard other users report this issue, and I cannot replicate it on my own, I’m hesitant to call this a bug at this time, and I cannot isolate where the issue lies.

In any case, I’m going to reach out to my colleagues for some further assistance on this issue and will get back to you shortly.

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Patrick,

Thanks so much for reaching out!

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Hi Gregory,

Thanks so much for reaching out!

You can check out all of the Datepicker options under Events Settings < Display to see what is available.

Let me know if that helps!

 

Thanks,

Jaime

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