how do ticket #s get assigned

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  • July 26, 2018 at 5:18 am #1583923
    Rolf Kramer
    Participant

    My event organizer was concerned that 2106 appeared in the Ticket #s being assigned by Event Tickets Plus. For example a recent Ticket # was 2016SF-1088-J67GCV for our September 8, 2018 Shrimp Feast. Is there a way to change the first four digits of the Ticket #s

    July 30, 2018 at 5:05 am #1585728
    Jaime Marchwinski
    Keymaster

    Hi Rolf,

    Thanks so much for reaching out!

    You should be able to manually set the ticket SKUs when you are creating the ticket. Here’s a screenshot on where you can do this: https://cloudup.com/c-H4VXFz26c

    Let me know if that helps!

    Thanks,

    Jaime

     

    July 31, 2018 at 5:51 am #1586568
    Rolf Kramer
    Participant

    Jaime,
    I was not asking about the ticket SKU numbers but rather the ticket #s that print on the tickets. I have attached an example. Note the number under the heading “TICKET #”.

    How are these numbers generated? Do i have any control over the numbering scheme?

    Rolf

    July 31, 2018 at 5:59 am #1586575
    Jaime Marchwinski
    Keymaster

    Hi Rolf,

    You can try using the solution provided in the following forum thread to see if that helps:

    https://theeventscalendar.com/support/forums/topic/change-ticket-number-starting-value/

    Let me know how that goes!

     

    Thanks,

    Jaime

    July 31, 2018 at 6:35 am #1586599
    Rolf Kramer
    Participant

    Jaime,
    I see where the ticket numbers increase (1088, 1089). I am not concerned with that.
    2016SF-1088-J67GCV
    2016SF-1089-KS5MPY

    My question is about the first six characters. Can I change 2016 to 2018?

    Rolf

    August 1, 2018 at 4:25 am #1587342
    Jaime Marchwinski
    Keymaster

    Hi Rolf,

    Unfortunately those numbers are randomly generated and cannot be changed in the same way.  I assure you that the 2016 has nothing to do with the year.

    If this functionality is a requirement for your intended project, I’d suggest that a third-party developer would be the best way to make this feature happen on a short timeline. ? We maintain a list of developers who work with our plugins on our Knowledgebase here:

    https://theeventscalendar.com/knowledgebase/find-a-customizer/

    Let me know if you have any other questions on this topic!

     

    Thanks,

    Jaime

    August 1, 2018 at 5:24 am #1587399
    Rolf Kramer
    Participant

    Jaime,
    Thanks for looking into the matter. Your response is most satisfactory and will let me respond to the concerns of the event organizer.

    Rolf

    August 1, 2018 at 9:56 am #1587808
    Jaime Marchwinski
    Keymaster

    Glad we could help, you are welcome back in our support forums any time!

    Since you marked this thread as Resolved, I am going to close this thread.

    Have a great week!

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